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Business Process Outsourcing Jobs (NOW HIRING)

sydata

Hybris (Fulltime)

Wayne, PA

$55K - $74K/yr

Company Description Sydata Consulting, Inc. consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of ...

sydata

Hybris (Fulltime)

Wayne, PA · On-site

Company Description Sydata Consulting, Inc. consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of ...

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Business Process Outsourcing information

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How much do business process outsourcing jobs pay per year?

As of Aug 15, 2026, the average yearly pay for business process outsourcing in the United States is $84,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $97,000.00 per year, depending on experience, location, and employer.

What is a business process outsourcing?

A Business Process Outsourcing (BPO) job involves handling specific business operations for a company through third-party service providers. These jobs can include customer service, technical support, data entry, finance, and human resources, among others. BPO employees work in call centers, back-office operations, or specialized service centers to improve efficiency and reduce costs for businesses. BPO roles require strong communication skills, problem-solving abilities, and adaptability. Many BPO jobs offer career growth opportunities and exposure to international business processes.

What are the typical career growth opportunities in a business process outsourcing role?

Business Process Outsourcing offers a range of career advancement opportunities, often starting from entry-level positions such as customer service associate or process executive and progressing to team lead, supervisor, process manager, or even operations director. Performance, adaptability, and the willingness to learn new technologies or processes are key factors for promotion. Many organizations provide structured training programs and mentorship opportunities to support professional development. Additionally, working in BPO exposes you to diverse client industries, enhancing your skills and broadening your career prospects within and beyond the outsourcing sector.

What are the key skills and qualifications needed to thrive in a business process outsourcing position, and why are they important?

To excel in Business Process Outsourcing (BPO), you need strong analytical skills, process improvement expertise, and relevant academic qualifications, typically in business administration or a related field. Familiarity with workflow management systems, CRM platforms, and quality assurance tools, along with certifications like Six Sigma or Lean, is advantageous. Excellent communication, problem-solving abilities, and effective teamwork are vital soft skills that set top performers apart. These competencies help ensure efficiency, client satisfaction, and smooth collaboration in a fast-paced, service-driven environment.

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Business Process Outsourcing jobs near you
Infographic showing various Business Process Outsourcing job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $84,057 per year, or $40.4 per hour.

Advisory Director Client Relationship Executive - Business Process Outsourcing

Grant Thornton

Boston, MA

$83K - $113K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Grant Thornton rating

8.3

Company rating: 8.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

8th of 22 rated bookkeepers and accountants

Job description

Grant Thornton is seeking an Advisory Director Client Relationship Executive within our Outsourcing solution to join the team. Approved office locations can be found below.


Job Description: 

Grant Thornton is seeking an Advisory Director Client Relationship Executive (CRE) to accelerate the growth of our Outsourcing solution area, through deep, trust-based executive relationships, high-impact solution orchestration, and active daily prospecting. This leader serves as a client growth strategist and Advisory deal architect - translating complex client needs into integrated, market-facing Advisory solutions and mobilizing cross-functional teams to deliver measurable outcomes. Embedded within the Outsourcing solution, this leader is focused on helping clients modernize how work gets done through accountable delivery models that combine strategic advisory, digital innovation, automation, and specialized talent to improve speed, efficiency, and measurable ROI across shared services, finance, IT, HR, customer service, and industry-specific operations. Operating at the intersection of solution strategy, pursuit leadership, and executive relationship management, this leader shapes how capabilities are packaged, positioned, and activated in the market.

The primary responsibility of this role is to originate new business opportunities, develop executive relationships, build pipeline, and drive revenue growth. Solution development, delivery strategy, and service line expertise will be supported by GT's subject matter experts and practice leaders.

Your Day-to-Day May Include:

Active Prospecting & Business Origination (Primary) 

  • Lead efforts to acquire new clients through direct individual prospecting and sales activities, including prospect identification, research, account penetration, and qualification of potential business opportunities.
  • Generate demand and close sales from both existing relationships and newly developed middle market and Fortune 1000 prospects.
  • Responsible for growing recurring outsourced services revenue across both middle market and Fortune 1000 accounts.
  • Develop high-level executive relationships with decision makers, officers, directors, COs, and other C-suite leaders at prospective and existing client organizations.
  • Responsible for building and maintaining a strong pipeline, connecting with, and building strong relationships with      business executives, and coordinating subject matter experts to support sales opportunities and client pursuits.

Opportunity Development & Pipeline Growth

  • Build an extensive portfolio of service-related opportunities by identifying and anticipating business challenges, operational improvement opportunities, and recurring revenue opportunities.
  • Position GT's full-service Advisory approach - uniting data-driven insights, technology modernization, and shared services/outsourcing to deliver speed, efficiency, and ROI at scale 
  • Develop plans and activities that create and accelerate market awareness, interest, and conversion among prospects, clients, and industry influencers.

 Pursuit Leadership & Win Strategy 

  • Participate in Advisory services sales presentations and executive working sessions; facilitate alignment across stakeholders 
  • Maintain strong executive altitude in client conversations (Board/C-suite), aligning Advisory pursuits to growth, risk, profitability, and performance priorities 
  • Negotiate and participate in pricing strategy to ensure GT is competitive while protecting value 
  • Champion responsible, practical AI adoption in pursuit narratives, coordinating with AI and risk leaders as needed 

Market Presence & Executive Connectivity 

  • Expand awareness of the firm's outsourcing, consulting, and technology capabilities through professional associations, industry events, speaking engagements, and thought leadership activities.
  • Stay current on technology, outsourcing, and business trends to engage credibly with executives and identify new opportunities.

Operational Discipline & Firm Stewardship 

  • Regularly (daily) and consistently use CRM/OneView to ensure activity, pipeline, and customer data are current and decision-useful 
  • Participate in the Sales Verification Process (SVP) for all origination claims
  • Model GT's commitment to quality, integrity, and trust in all client interactions 

You Have the Following Technical Skills and Qualifications:

  • Minimum of at least 10 years of overall sales experience with at least 5 years selling professional services to middle market and Fortune 1000 with an emphasis on BPO services. 
  • Proven track record as a top-producing salesperson with demonstrated success achieving and exceeding annual sales quotas.
  • Must demonstrate experience in hunting new logo accounts by attending networking events, executing outbound campaign strategy, and developing partner relationships
  • Responsible for building your own pipeline and driving opportunities to close in on to meet/exceed sales expectations.
  • Stay current on BPO trends and provide credible knowledge and understanding of BPO to client personnel at the executive and managerial levels.
  • Strong understanding of the theory and practice of back office business operations such as Accounting, Customer Service, professional services and/or outsourcing.  Should understand the value proposition of Nearshore vs Offshore outsourcing model.
  • Ability to articulate the value proposition of nearshore outsourcing, shared services, managed services, and technology modernization solutions.
  •  
  • Working knowledge of modern Advisory domains (e.g., CFO Advisory, Business Consulting, Risk Advisory, Technology Modernization, Transactions, AI, Outsourcing) 
  • Experience selling and structuring multi-year programs (including managed services / outsourcing / shared services models) preferred 
  • Strong commercial acumen: qualification discipline, win strategy, pricing, negotiation, and executive storytelling 
  • Advanced communication and presentation skills (executive-level decks, whiteboarding, facilitating decision sessions) 
  • Experience in managing CRM activities and sales process.
  • Direct experience in professional services firms, with working knowledge of how partner-led, client-service organizations operate 
  • Bachelor's degree or equivalent professional experience required; MBA or other advanced degree preferred.
  • Travel up to ~25%, variable by portfolio 

The total compensation package for this role includes base salary and bonus. The base salary range for this position is between $180,000 and $220,000. Placement within the pay range is at Grant Thornton's discretion, and it is based on multiple factors, including but not limited to, job -related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate.

At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better. 
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services - and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.The team you're about to join is ready to help you thrive. Here's how:
Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work the way that it best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site. 
Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household. 
We understand that your needs, responsibilities and experiences are different - and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers
When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we're taking action for diversity, equity & inclusion at www.gt.com/careers

Here's what you can expect next: 
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers. 

Benefits:
We understand that your needs, responsibilities and experiences are different, and we think that's a good thing. That's why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits
  • Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period.
  • Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm's medical, dental and vision insurance programs and the firm's employee assistance program. Seasonal employees may also be eligible to participate in the firm's 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave. 
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.

Additional Details:       
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law. 

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact HRHelp@us.gt.com. 

For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For Massachusetts Applicants only:  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Grant Thornton does not require or administer lie detector tests as a condition of employment or continued employment.

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About Grant Thornton

Sourced by ZipRecruiter

At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better.

Industry

Accounting services

Company size

5,001 - 10,000 Employees

Headquarters location

Chicago, IL, US

Year founded

1924

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