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Job Summary:
AMroute LLC is a company focused on providing technical solutions, and they are seeking a Senior Implementation Specialist to assist with the installation and re-configuration of server hardware components in customer datacenters. The role involves troubleshooting server issues, supporting customer environments, and collaborating with Dell's teams to meet service expectations.
Responsibilities:
• Perform installation and re-configuration of server hardware components for Re-deployment in customer's Datacenters.
• Assist with troubleshooting issues for servers located in that data center.
• Act as a point of escalation for server issues, especially if Dell requires an on-site field resource to gather logs, troubleshoot or get on a Webex with support.
• Install, update, maintain and utilize the Dell EMC systems management tools (OpenManage Enterprise, SupportAssist & TechDirect)
• Participate in monthly Service Delivery Review meetings conducted by Dell TSM.
• Establish regular monthly cadence meetings with Dell Sales and pre-sales teams to ensure SOW and customer expectations are being met
• Provide Proactive and reactive support to Customer's environment.
• Work closely with the Service Account Manager and Customer to quickly resolve any issues.
• Provide assistance with determining root cause analysis and remediation for any known bugs or issues.
• Troubleshoot the failed hardware component or advise Customer for items out of scope of this Statement of Work. Software related queries for example will need to be addressed with Dell Technical Support via phone by the Customer.
• If required, contact the System Consultant or Service Account Manager, if additional troubleshooting assistance is needed.
• If required, the Technician may, at DT Services' discretion and or direction, contact a 3rd party Service Provider for additional troubleshooting assistance.
• If required, the Technician may perform component level upgrades on existing systems. For example, add RAM, hard drives, or add-on cards. This assumes the upgrade is fully supported.
• Obtain from customer and review the site technical requirements/architecture.
• Conduct a goal meeting of approximately two (2) hours and agree on a prioritized set of goals and daily plan of tasks and record in sprint backlog.
• Execute against sprint backlog and record in sprint tracker; provided any such execution and recordation is limited to the fixed time period of this service and does not include any fixed scope deliverables. Daily Review Meetings and Task Execution
• Daily review meetings to review progress and refine goals and priorities.
• Execute against sprint backlog and record in sprint tracker.
• Provide a report reflecting the services performed and demonstrate any completed work.
• Backlog planning and prioritization.
• Daily review meetings.
• Execution against backlog.
• Wrap-up and demonstration of completed work.
Qualifications:
Required:
• Perform installation and re-configuration of server hardware components for Re-deployment in customer's Datacenters.
• Assist with troubleshooting issues for servers located in that data center.
• Act as a point of escalation for server issues, especially if Dell requires an on-site field resource to gather logs, troubleshoot or get on a Webex with support.
• Install, update, maintain and utilize the Dell EMC systems management tools (OpenManage Enterprise, SupportAssist & TechDirect)
• Participate in monthly Service Delivery Review meetings conducted by Dell TSM.
• Establish regular monthly cadence meetings with Dell Sales and pre-sales teams to ensure SOW and customer expectations are being met
• Provide Proactive and reactive support to Customer's environment.
• Work closely with the Service Account Manager and Customer to quickly resolve any issues.
• Provide assistance with determining root cause analysis and remediation for any known bugs or issues.
• Troubleshoot the failed hardware component or advise Customer for items out of scope of this Statement of Work.
• If required, contact the System Consultant or Service Account Manager, if additional troubleshooting assistance is needed.
• If required, the Technician may, at DT Services' discretion and or direction, contact a 3rd party Service Provider for additional troubleshooting assistance.
• If required, the Technician may perform component level upgrades on existing systems.
• Obtain from customer and review the site technical requirements/architecture.
• Conduct a goal meeting of approximately two (2) hours and agree on a prioritized set of goals and daily plan of tasks and record in sprint backlog.
• Execute against sprint backlog and record in sprint tracker.
• Daily review meetings to review progress and refine goals and priorities.
• Provide a report reflecting the services performed and demonstrate any completed work.
Company:
AMRoute is a dynamic IT consulting and services company founded in 2023. Founded in 2023, the company is headquartered in Bluffdale, Utah, US, , with a team of 11-50 employees. The company is currently Early Stage.