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Business Process Outsourcing Manager Jobs in Indiana

... business process outsourcing and business process as a service environments * Defining and ... Managing cross-functional teams to deliver client outcomes, operational improvements, and program ...

Business Process Outsourcing (BPO) * Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery ...

Business Process Outsourcing (BPO) * Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery ...

$90K - $100K/yr

As a Business Process Analyst within our Global Sales Operations organization, you will own the ... Preferred Skills * CRM experience * Experience with enterprise technology implementations.

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Business Process Outsourcing Manager information

See Indiana salary details

$55.7K

$119.8K

$173.2K

How much do business process outsourcing manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for business process outsourcing manager in Indiana is $119,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,100.00 and $148,000.00 per year, depending on experience, location, and employer.

What exactly is a Business Process Outsourcing Manager?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of company processes such as customer service, finance, or IT to external service providers. They coordinate vendor relationships, monitor performance metrics, and ensure that outsourced operations meet quality and efficiency standards, often requiring strong leadership and project management skills.

What is the difference between Business Process Outsourcing Manager vs Business Analyst?

AspectBusiness Process Outsourcing ManagerBusiness Analyst
Primary RoleOversees outsourcing operations, manages vendor relationships, and ensures process efficiencyAnalyzes business needs, gathers requirements, and recommends solutions for process improvements
Required SkillsProject management, vendor management, process optimizationData analysis, communication, requirements gathering
Work EnvironmentTypically in call centers, BPO firms, or corporate officesCorporate offices, consulting firms, or project teams
CertificationsProject Management Professional (PMP), Six SigmaCBAP, PMI-PBA, or relevant business analysis certifications

The Business Process Outsourcing Manager focuses on managing outsourcing relationships and operational efficiency, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.

What is an example of a business process outsourcing manager job?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of company processes such as customer service, finance, or IT support to external vendors. They coordinate vendor relationships, monitor service quality, and ensure that outsourced operations meet organizational standards and goals, often using management tools and performance metrics.

How does a Business Process Outsourcing Manager typically collaborate with internal stakeholders and external vendors to ensure service quality?

A BPO Manager works closely with both internal teams—such as operations, IT, and finance—and external outsourcing partners to align objectives and maintain high service standards. This often involves coordinating regular meetings, establishing clear performance metrics, and facilitating transparent communication channels to resolve issues promptly. Collaboration is key to proactively managing expectations, ensuring compliance with service level agreements (SLAs), and driving continuous process improvements. Successful BPO Managers build strong relationships and foster a culture of accountability across all involved parties.

What does a Business Process Outsourcing Manager do?

A Business Process Outsourcing Manager oversees the transfer and management of business operations or processes to external service providers. Their responsibilities include selecting vendors, negotiating contracts, ensuring service quality, and maintaining cost efficiency. They also monitor performance metrics, resolve issues, and work to align outsourced functions with the company’s strategic goals. BPO Managers play a critical role in streamlining operations, reducing costs, and ensuring that outsourced services meet organizational needs.

What are the key skills and qualifications needed to thrive as a Business Process Outsourcing Manager?

To thrive as a Business Process Outsourcing (BPO) Manager, you need expertise in operations management, process optimization, and a relevant degree in business or a related field. Familiarity with CRM systems, workflow automation tools, and industry-specific certifications such as Six Sigma or PMP is often required. Outstanding leadership, communication, and problem-solving abilities help build strong teams and client relationships. These skills are crucial for ensuring efficient service delivery, achieving client satisfaction, and driving continuous improvement in a competitive outsourcing environment.
What are popular job titles related to Business Process Outsourcing Manager jobs in Indiana? For Business Process Outsourcing Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Business Process Outsourcing Manager jobs in Indiana look for? The top searched job categories for Business Process Outsourcing Manager jobs in Indiana are:
What cities in Indiana are hiring for Business Process Outsourcing Manager jobs? Cities in Indiana with the most Business Process Outsourcing Manager job openings:
Infographic showing various Business Process Outsourcing Manager job openings in Indiana as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $119,796 per year, or $57.6 per hour.

Senior Manager - Finance Managed Services

Deloitte

Indianapolis, IN

$104K - $141K/yr

Full-time

Posted 7 days ago


Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services


Job description

Are you ready to help finance organizations operate differently?

Deloitte's Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology enablement, and managed services. We support clients across finance and supply chain, as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value. This is an opportunity to build your career while helping leading organizations navigate complex transformation and deliver measurable impact.

Recruiting for this role ends on 08/13/2026.

Work you'll do

As a Senior Manager on the Enterprise Operations as a Service Finance Operate team, you will be responsible for:

  • Leading complex Finance Operate engagements across Procure to Pay, Order to Cash, Record to Report, Financial Planning and Analysis, and other finance domains.
  • Advising senior finance leaders on operating models, service delivery strategies, process performance, and technology enablement to improve efficiency, control, and resilience.
  • Owning end-to-end outcomes across transition, stabilization, and steady-state service delivery, including governance, quality, risk, timelines, financial performance, and onshore/offshore coordination.
  • Designing and mobilizing finance managed services solutions, including business process as a service and, where applicable, application managed services models.
  • Driving continuous transformation within the operate model through automation, analytics, AI, and reusable assets that improve cost to serve and insight.
  • Shaping business development and practice growth through opportunity development, proposal support, client relationship building, and coaching junior professionals.

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

Our Enterprise Operations as a Service Finance Operate team helps CFO organizations address complex operational challenges and modernize how finance services are delivered. We support services across Procure to Pay, Order to Cash, Record to Report, and Financial Planning & Analysis (FP&A), helping clients move beyond traditional full-time-equivalent-based business process outsourcing models toward more autonomous, technology-enabled operations.

By combining delivery experience, process knowledge, and Deloitte investments in automation, analytics, artificial intelligence, and other leading capabilities, we help clients accelerate time to value, reduce cost to serve, and improve stakeholder experience.

Qualifications

Required:

  • Bachelor's degree
  • 10+ years of experience in finance transformation, finance and accounting business process outsourcing, managed services, shared services, or Finance Operate delivery
  • 5+ years of experience leading client-facing finance managed services, business process outsourcing, or Finance Operate engagements, including experience in solution design and one or more of the following: service mobilization, transition, stabilization, or steady-state delivery
  • 5+ years of experience leading teams in a client service, shared services, business process outsourcing, or operations environment
  • Experience leading managed services, business process outsourcing, or Finance Operate solutions in at least 2 of the following areas: Procure to Pay, Order to Cash, Record to Report, or Financial Planning and Analysis
  • Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

  • Master's degree in business administration, finance, accounting, or economics
  • Experience with SAP, Oracle, or Workday
  • Experience in finance transformation, shared services, managed services, or outsourced finance operations in a consulting or professional services environment
  • Experience transitioning work to global delivery centers and leading post-transition stabilization
  • Experience supporting business development pursuits, including proposal development, RFP responses, client presentations, or pricing inputs
  • Experience managing KPIs, SLAs, and governance routines for managed services engagements
  • Experience applying automation, workflow, analytics, or artificial intelligence tools to finance operations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400 to $322,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#EOAASCORE

#EPCORE

Qualifications:

Are you ready to help finance organizations operate differently?

Deloitte's Enterprise Operations as a Service (EOaaS) practice helps organizations transform critical business operations through a combination of operational excellence, technology enablement, and managed services. We support clients across finance and supply chain, as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value. This is an opportunity to build your career while helping leading organizations navigate complex transformation and deliver measurable impact.

Recruiting for this role ends on 08/13/2026.

Work you'll do

As a Senior Manager on the Enterprise Operations as a Service Finance Operate team, you will be responsible for:

  • Leading complex Finance Operate engagements across Procure to Pay, Order to Cash, Record to Report, Financial Planning and Analysis, and other finance domains.
  • Advising senior finance leaders on operating models, service delivery strategies, process performance, and technology enablement to improve efficiency, control, and resilience.
  • Owning end-to-end outcomes across transition, stabilization, and steady-state service delivery, including governance, quality, risk, timelines, financial performance, and onshore/offshore coordination.
  • Designing and mobilizing finance managed services solutions, including business process as a service and, where applicable, application managed services models.
  • Driving continuous transformation within the operate model through automation, analytics, AI, and reusable assets that improve cost to serve and insight.
  • Shaping business development and practice growth through opportunity development, proposal support, client relationship building, and coaching junior professionals.

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

Our Enterprise Operations as a Service Finance Operate team helps CFO organizations address complex operational challenges and modernize how finance services are delivered. We support services across Procure to Pay, Order to Cash, Record to Report, and Financial Planning & Analysis (FP&A), helping clients move beyond traditional full-time-equivalent-based business process outsourcing models toward more autonomous, technology-enabled operations.

By combining delivery experience, process knowledge, and Deloitte investments in automation, analytics, artificial intelligence, and other leading capabilities, we help clients accelerate time to value, reduce cost to serve, and improve stakeholder experience.

Qualifications

Required:

  • Bachelor's degree
  • 10+ years of experience in finance transformation, finance and accounting business process outsourcing, managed services, shared services, or Finance Operate delivery
  • 5+ years of experience leading client-facing finance managed services, business process outsourcing, or Finance Operate engagements, including experience in solution design and one or more of the following: service mobilization, transition, stabilization, or steady-state delivery
  • 5+ years of experience leading teams in a client service, shared services, business process outsourcing, or operations environment
  • Experience leading managed services, business process outsourcing, or Finance Operate solutions in at least 2 of the following areas: Procure to Pay, Order to Cash, Record to Report, or Financial Planning and Analysis
  • Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

  • Master's degree in business administration, finance, accounting, or economics
  • Experience with SAP, Oracle, or Workday
  • Experience in finance transformation, shared services, managed services, or outsourced finance operations in a consulting or professional services environment
  • Experience transitioning work to global delivery centers and leading post-transition stabilization
  • Experience supporting business development pursuits, including proposal development, RFP responses, client presentations, or pricing inputs
  • Experience managing KPIs, SLAs, and governance routines for managed services engagements
  • Experience applying automation, workflow, analytics, or artificial intelligence tools to finance operations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400 to $322,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

#EOAASCORE

#EPCORE

Education:Bachelor's DegreeEmployment Type:

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