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Business Process Outsourcing Manager Jobs in Indiana

ACCION SERVICES LLC

General Manager

Whitestown, IN · On-site

$180 - $260/hr

Build and manage high‑performing operations teams Business Process Outsourcing (BPO) * Direct BPO operations including data entry, order management, billing, and customer service performance to ...

ACCION SERVICES LLC

General Manager

Indianapolis, IN · On-site

$180 - $260/hr

Build and manage high‑performing operations teams Business Process Outsourcing (BPO) * Direct BPO operations including data entry, order management, billing, and customer service performance to ...

Morales Group

General Manager (62508)

Whitestown, IN · On-site

$150 - $190/hr

Build and manage high‑performing operations teams Business Process Outsourcing (BPO) * Direct BPO operations including data entry, order management, billing, and customer service performance to ...

Morales Group

General Manager (62508)

Indianapolis, IN · On-site

$150 - $190/hr

Build and manage high‑performing operations teams Business Process Outsourcing (BPO) * Direct BPO operations including data entry, order management, billing, and customer service performance to ...

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Business Process Outsourcing Manager information

See Indiana salary details

$55.7K

$119.8K

$173.2K

How much do business process outsourcing manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for business process outsourcing manager in Indiana is $119,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,100.00 and $148,000.00 per year, depending on experience, location, and employer.

What does a Business Process Outsourcing Manager do?

A Business Process Outsourcing Manager oversees the transfer and management of business operations or processes to external service providers. Their responsibilities include selecting vendors, negotiating contracts, ensuring service quality, and maintaining cost efficiency. They also monitor performance metrics, resolve issues, and work to align outsourced functions with the company’s strategic goals. BPO Managers play a critical role in streamlining operations, reducing costs, and ensuring that outsourced services meet organizational needs.

What are the key skills and qualifications needed to thrive as a Business Process Outsourcing Manager?

To thrive as a Business Process Outsourcing (BPO) Manager, you need expertise in operations management, process optimization, and a relevant degree in business or a related field. Familiarity with CRM systems, workflow automation tools, and industry-specific certifications such as Six Sigma or PMP is often required. Outstanding leadership, communication, and problem-solving abilities help build strong teams and client relationships. These skills are crucial for ensuring efficient service delivery, achieving client satisfaction, and driving continuous improvement in a competitive outsourcing environment.

How does a Business Process Outsourcing Manager typically collaborate with internal stakeholders and external vendors to ensure service quality?

A BPO Manager works closely with both internal teams—such as operations, IT, and finance—and external outsourcing partners to align objectives and maintain high service standards. This often involves coordinating regular meetings, establishing clear performance metrics, and facilitating transparent communication channels to resolve issues promptly. Collaboration is key to proactively managing expectations, ensuring compliance with service level agreements (SLAs), and driving continuous process improvements. Successful BPO Managers build strong relationships and foster a culture of accountability across all involved parties.

What is the difference between Business Process Outsourcing Manager vs Business Analyst?

AspectBusiness Process Outsourcing ManagerBusiness Analyst
Primary RoleOversees outsourcing operations, manages vendor relationships, and ensures process efficiencyAnalyzes business needs, gathers requirements, and recommends solutions for process improvements
Required SkillsProject management, vendor management, process optimizationData analysis, communication, requirements gathering
Work EnvironmentTypically in call centers, BPO firms, or corporate officesCorporate offices, consulting firms, or project teams
CertificationsProject Management Professional (PMP), Six SigmaCBAP, PMI-PBA, or relevant business analysis certifications

The Business Process Outsourcing Manager focuses on managing outsourcing relationships and operational efficiency, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and relevant certifications, but their core responsibilities differ significantly.

What is the role of a business process outsourcing manager?

A Business Process Outsourcing (BPO) Manager oversees the outsourcing of business functions to external service providers, ensuring efficient operations, quality standards, and cost management. They coordinate between internal teams and vendors, monitor performance metrics, and implement process improvements, often requiring strong leadership, communication skills, and familiarity with process management tools.

What are popular job titles related to Business Process Outsourcing Manager jobs in Indiana?

For Business Process Outsourcing Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Business Process Outsourcing Manager jobs in Indiana look for?

The top searched job categories for Business Process Outsourcing Manager jobs in Indiana are:

What cities in Indiana are hiring for Business Process Outsourcing Manager jobs?

Cities in Indiana with the most Business Process Outsourcing Manager job openings:

Business Process Outsourcing Manager jobs near you
Infographic showing various Business Process Outsourcing Manager job openings in Indiana as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $119,796 per year, or $57.6 per hour.

Business Process Design & Improvement, Sr Analyst (Workforce Management)

Cox Automotive

Indianapolis, IN • On-site

$81K - $122K/yr

Full-time

PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Cox Automotive rating

7.7

Company rating: 7.7 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

105th of 154 rated financial services

Job description

*** Candidates should reside in the Carmel/Indianapolis market and be able to work in the office 2-3 days per week. This is a hybrid position, and work arrangements may be subject to change anytime based on business needs.
The Business Process Design and Improvement, Sr. Analyst (CAI Inventory Solutions) plays a critical role in ensuring operational excellence and business performance by driving quality metrics and managing processes/programs across the Titles Shared Services Center (TSSC) team by providing advice, guidance and operations management support. This role will report to the Sr. Manager, Business Process Design & Improvement. The Business Process Design and Improvement Sr. Analyst works with multiple cross-functional stakeholders at varying levels of management to identify, design and implement operational improvements and help drive performance, decrease complexity, and increase effectiveness. Determines, implements, tracks and analyzes business metrics / KPIs and the operations required to achieve those metrics. Develops actionable insights, exercises sound business judgment and engages with management to focus and improve business operations. This role will rely heavily on influencing leaders and team members to drive change and provide operations management support. Additionally, this role supports capacity planning and throughput optimization across Titles Shared Services Center (TSSC) operations, ensuring appropriate resource alignment, workload distribution, and efficiency to meet service level objectives and business demand.
PRIMARY DUTIES/KEY RESPONSIBILITES
  • Uses influence to lead and provide operations management support to Titles Shared Services Center (TSSC) to include leadership and Title Specialists.
  • Client experience and employee engagement are key priorities in the implementation of new hire on boarding, professional development programs, optimized business processes, and incentive programs that are aligned across Title Shared Services Center (TSSC).
  • Manages implementation of various projects and initiatives to provide new and more streamlined methods for Title Specialists to work with clients, auctions, and the Titles Shared Services Center (TSSC) Support team
  • Develops and owns action and project plans to achieve defined objectives for the overall Titles team. This will include associated cost for team and fiscal requirements.
  • Provides leadership with recommendations. based on his/her own analysis or those of Titles team employees for process and system solutions to align with business short and long-term priorities.

Driving Quality Metrics & Operational Alignment:
  • Trend Forecasting & Strategic Interventions: Analyzes data to forecast dispute trends, problem solve and provide recommendations to enhance operational effectiveness and efficiency. Proposed strategic interventions will help mitigate risks and improve dispute resolution efficiency.
  • Will partner with Business Operations and the Sr. Manager - Business Process Design and Improvement to ensure Titles practices align with company standards, delivering consistent outcomes.
  • Leads initiatives and coaching to enhance Titles quality, driving operational teams toward achieving defined quality metrics in the Titles Shared Service Center (TSSC).
  • Monitors, reports on, and provides recommendations to improve quality, while reinforcing best practices and ensuring compliance with title guidelines.

KPI, Throughput & Capacity Monitoring:
  • Monitors KPIs related to title processes, dispute resolution times, title performance, and client satisfaction and provides feedback to leaders and coaching to the title teams.
  • Defines, tracks, and analyzes throughput metrics (e.g., volume processed, cycle time, backlog) to assess operational efficiency and identify improvement opportunities.
  • Partners with Business Operations to evaluate capacity against demand forecasts, identifying risks and recommending proactive adjustments to staffing, prioritization, and workflows.
  • Establishes reporting and dashboards to provide visibility into throughput, backlog trends, and capacity constraints for leadership decision-making.
  • Provides timely and accurate reporting of performance data to senior leadership, highlighting key trends and potential risks.
  • Work cross-functionally with the business operations team to track progress toward key objectives and identify actionable insights for continuous improvement.

Financial Impact Analysis:
Track the financial implications of disputes, evaluating the overall cost to the business. Use these insights to recommend adjustments to processes or policies, helping the company reduce losses and streamline operations. Incorporates throughput and capacity considerations into financial impact analysis to ensure cost-effective operational scaling and resource utilization.
Workforce Management & Load Balancing:
  • Partners with the Titles Support team to ensure titles are processed timely and properly prioritized.
  • Will partner with the Business Operations team and Operational Excellence to continue to improve upon an automated process to load balance case and prioritize titles based on complexity and difficulty.
  • Implements strategies to improve title processing times without compromising on quality.
  • Supports capacity planning efforts by analyzing workload trends, seasonal fluctuations, and forecasted volumes to ensure adequate staffing and resource allocation.
  • Develops and recommends strategies to balance throughput demand with available capacity, minimizing bottlenecks and maintaining service levels.
  • Collaborates with Operational Excellence and Business Operations to refine forecasting models and improve accuracy of workload planning.

Capacity Planning & Throughput Optimization
  • Leads analysis of end-to-end throughput across title processes to identify inefficiencies and drive continuous improvement.
  • Evaluates current and future capacity needs, incorporating business growth, volume trends, and process changes into planning efforts.
  • Recommends process, tooling, or staffing changes to improve processing speed, reduce backlog, and optimize overall throughput.
  • Partners with leadership to align capacity planning strategies with business priorities, financial goals, and client experience objectives.

Cross-Functional Collaboration & Reporting:
  • Act as a liaison between the Titles teams, Support and Operations to ensure consistency in dispute resolution practices.
  • Drive collaboration across departments to ensure the titles function supports broader business goals and client satisfaction.
  • Generate and present reports on titles outcomes, KPIs, and workforce efficiency to senior leadership, providing insights for strategic decision-making.

Required Experience & Specialized Knowledge and skills
  • Bachelor's Degree in a related field and 4 years' experience. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or HS Diploma/GED and 8 years' experience in a related field.
  • Excellent written and verbal communication skills to be able to communicate at all levels.
  • Analytical mindset with attention to detail, able to effectively interpret data/metrics, identify trends, and make data-driven recommendations.
  • Experience analyzing operational performance, including throughput, cycle time, or workload trends, to support business decision-making.
  • Demonstrated ability to collaborate effectively to build solutions with an enterprise mindset that meet the needs of the team.
  • Ability to apply knowledge of industry trends, Manheim & CAI business and clients, and titles.
  • Ability to successfully influence others regardless of the reporting structure.
  • Strong consulting skills with leadership, Title Specialists, and internal clients.
  • Working knowledge of workforce management, capacity planning concepts, and load balancing approaches.
  • Exposure to forecasting, demand planning, or resource modeling to support operational efficiency is preferred.
  • Experience with Salesforce, AS400, Auction systems and process, VCF, etc. preferred.
  • Proficiency in Microsoft Office.

USD 81,400.00 - 122,000.00 per year
Compensation:
Compensation includes a base salary in the range of $81,400.00 - $122,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

What Cox Automotive employees say

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About Cox Automotive

Sourced by ZipRecruiter

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Industry

Automobile dealers and technology, communication and media

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

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