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Back Office Bpo Jobs (NOW HIRING)

SS&C

Client Engagement Liaison (LH-BPO)

Boston, MA · Hybrid

Advise on and support integrations across front, middle, and back-office systems, thirdparty ... Prior experience in BPO, consulting, or client-facing roles strongly preferred Join SS&C, where ...

SS&C

Client Engagement Liaison (LH-BPO)

New York, NY · Hybrid

Advise on and support integrations across front, middle, and back-office systems, thirdparty ... Prior experience in BPO, consulting, or client-facing roles strongly preferred Join SS&C, where ...

Verint

Analyst, BPO

The Analyst, BPO (Business Process Optimization), plays a crucial role in handling more complex and specialized tasks within the back-office operations, leveraging their experience to enhance process ...

Quavo, Inc.

Vice President, Client Processing

Tempe, AZ · On-site

... back-office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore operations center in Phoenix while managing an established offshore BPO ...

Quavo, Inc.

Vice President, Client Processing

Phoenix, AZ · On-site

$150 - $230/hr

... back-office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore operations center in Phoenix while managing an established offshore BPO ...

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How much do back office bpo jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for back office bpo in the United States is $21.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.91 per hour, depending on experience, location, and employer.

Which position is best in back office BPO?

The best position in back office BPO depends on individual skills and career goals; common roles include data entry operator, customer support executive, and process associate. Entry-level positions often require good communication and computer skills, while advanced roles may need specialized knowledge or certifications. Progression opportunities exist in team lead, supervisor, and managerial roles within the BPO environment.

What are the key skills and qualifications needed to thrive in the back office BPO position?

To excel as a Back Office BPO professional, you typically need strong analytical abilities, attention to detail, and a background in business administration or a related field. Familiarity with data management systems, CRM software, and proficiency in Microsoft Office Suite are commonly required, and some employers may value certifications in specific platforms. Outstanding time management, adaptability, and clear written communication set top-performing candidates apart. These skills and qualities are essential to ensure accurate, efficient processing of business operations that support the organization's overall functionality.

What are the typical daily responsibilities of a back office BPO?

As a Back Office BPO professional, your daily tasks may include processing data entries, managing records, handling invoices, and supporting administrative workflows for clients or internal teams. You may also be responsible for generating reports, maintaining databases, and collaborating with front office teams to resolve discrepancies or provide necessary information. While your work is primarily desk-based and non-customer-facing, you play a vital part in ensuring the smooth functioning of essential business operations. This role often requires efficient multitasking and collaboration with other departments to meet deadlines and client requirements.

What is a back office BPO?

A Back Office BPO (Business Process Outsourcing) job involves handling non-customer-facing tasks such as data entry, payroll processing, document management, and administrative support for a company. These roles focus on streamlining operations, improving efficiency, and ensuring accuracy in business processes. Employees in back-office BPO jobs work behind the scenes to support front-office functions like customer service and sales.

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Back Office Bpo jobs near you
Infographic showing various Back Office Bpo job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $45,471 per year, or $21.9 per hour.

Director, IT Back Office Applications

STERIS Corporation

Mentor, OH • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

STERIS rating

8.2

Company rating: 8.2 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

55th of 887 rated healthcare providers

Job description

Position Summary

Join STERIS as a Director, IT Applications where you will manage multiple teams of global IT staff responsible for the support of enterprise level software applications. You will manage System Change Requests, prioritization, development and release. As a Director you will partner with the IT and Business Process Owners (BPO) to understand and implement IT and Business Strategies and provide expertise and thought leadership to business teams in implementing software applications. You will also work closely with acquisition integration teams, providing technical guidance and support.

You will have responsibility for support of all HR Systems, Document Management Systems Application Integration Platform, Contract Management, S&OP applications, ServiceNow based applications and other back office applications.

*This position is located in Mentor, Ohio with the opportunity for a hybrid work schedule.

What You'll Do as a Director, IT Applications
  • Prioritizes, manages and participates in projects, development and implementation of enhancements and/or changes.
  • Manages the Software Change Requests and manages its priority, development and software releases.
  • Streamlines and adhere to coding standards, procedures and techniques and contribute to the technical code documentation. Reviews and sign-offs on code.
  • Accountable for process improvement and metrics that demonstrate efficient delivery of software services and projects, drive efficiency of delivery and value to the Company.
  • Work with cloud application providers and implements standards for integrating with STERIS applications
  • Partner with the IT and BPO to define Service Level Agreement's (SLAs) and negotiate appropriate support commitments for existing applications.
  • Maintain knowledge on product direction and future offerings of enterprise application vendors.
  • Provide recommendations for IT technology strategy and budget planning as relates to assigned applications.Ensure application systems and systems architecture remain in compliance with corporate and departmental standards and regulations
  • Maintain knowledge on software product direction and future offerings of enterprise application vendors.
  • Collaborate with IT peers in project execution and delivery
  • Adhere to LEAN methodology and best practices for application support, maintenance and enhancements.
  • Collaborate with IT and Business Process Owners (BPO) to plan and deliver application related strategies
  • Develop and maintain a strong business relationship in multiple areas such as - HR, Payroll, Training, Contracts etc
  • Advise on the feasibility of potential future projects.
  • Conduct business process analysis, needs assessments, and preliminary cost/benefit analysis; ensure that project goals are accomplished according to specifications and business objectives, relying on extensive experience and judgment to plan and accomplish goals
  • Actively listen to business needs and discern patterns of capabilities that need to be delivered to continue business growth.
  • Collaborate with acquisition integration teams to implement standard STERIS processes and applications for acquired businesses.
  • Manage varying levels of IT personnel globally, including managers, leads, architects, analysts and software developers.
  • Develop and support employee training and education that align with IT strategy.
The Experience, Skills and Abilities Needed

Required:

  • Bachelor's degree in computer science or related field
  • 18+ years of progressive application technology experience including 10 years of experience managing teams in systems analysis and/or programming functions.
  • 8+ years of experience in managing multiple global and enterprise level applications
  • 10+ years of leadership experience in software development
  • Knowledge of business application systems, systems infrastructure, ERP application, Manufacturing application, customer relationship management (CRM), People systems, eCommerce applications, Documentmanagement systems and general business operations and functions.
  • Experience developing project work plans and budgets.
  • Experience negotiating contract with software vendors.
  • Prior experience in a hands on software development and/or software support role.

Preferred:

  • Experience with one or more of the following: SAP SuccessFactors, Onbase, BOOMI (other integration tools), Agiloft
What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.


Here is a brief overview of what we offer:


Market Competitive Pay
Extensive Paid Time Off and (9) added Holidays
Excellent Healthcare, Dental and Vision Benefits
Long/Short Term Disability Coverage
401(k) with a company match
Maternity and Paternity Leave
Additional add-on benefits/discounts for programs such as Pet Insurance
Tuition Reimbursement and continued education programs
Excellent opportunities for advancement in a stable long-term career

#LI-KK1

Pay range for this opportunity is $150,000-$176,000. This position is bonus and LTI eligible.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Employment Type: FULL_TIME

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