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Bpo Leadership Jobs (NOW HIRING)

Walker Bowen Talent Partners

BPO Manager

San Antonio, TX · On-site

$85 - $115/hr

Build trusted, accountable partnerships with BPO site leadership across multiple vendors and locations. * Monitor partner performance against contractual SLAs and elevate risk early, with data to ...

Walker Bowen Talent Partners

BPO Manager

San Antonio, TX

$104K - $105K/yr

Build trusted, accountable partnerships with BPO site leadership across multiple vendors and ... locations. * Monitor partner performance against contractual SLAs and escalate risk early, with ...

SafeRide Inc

BPO Manager

San Antonio, TX · On-site

$90 - $130/hr

Build trusted, accountable partnerships with BPO site leadership across multiple vendors and locations. * Monitor partner performance against contractual SLAs and escal... * Cross-Functional ...

New

SafeRide Health

BPO Manager

San Antonio, TX

Build trusted, accountable partnerships with BPO site leadership across multiple vendors and ... locations. * Monitor partner performance against contractual SLAs and escalate risk early, with ...

SafeRide Health, Inc.

BPO Manager

San Antonio, TX · On-site

Build trusted, accountable partnerships with BPO site leadership across multiple vendors and ... locations. * Monitor partner performance against contractual SLAs and escalate risk early, with ...

MCI Careers

Operations Manager

Wichita, KS

Bachelor's degree in Business Administration, Operations Management, or related field (or equivalent experience). * 3 years of contact center/BPO leadership experience with multi-functional oversight.

TreviPay

Senior Manager, BPO Operations

Overland Park, KS · On-site

$120 - $180/hr

This role leads a small internal team and serves as the primary point of contact between TreviPay and the BPO partner for all operational matters. Essential Duties and Responsibilities * Serve as the ...

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Bpo Leadership information

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$130K

$194.4K

$250K

How much do bpo leadership jobs pay per year?

As of Sep 2, 2026, the average yearly pay for bpo leadership in the United States is $194,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $163,500.00 and $225,000.00 per year, depending on experience, location, and employer.

What is the difference between Bpo Leadership vs Bpo Supervisor?

AspectBpo LeadershipBpo Supervisor
ResponsibilitiesOversees multiple teams, develops strategies, manages client relationshipsSupervises daily team operations, monitors performance, provides coaching
Required SkillsLeadership, strategic planning, communicationTeam management, problem-solving, communication
CredentialsTypically bachelor's degree, leadership experienceHigh school diploma or equivalent, supervisory experience
Work EnvironmentOffice-based, client-facing, managerial settingOffice-based, team-focused, operational setting

In summary, Bpo Leadership roles focus on strategic oversight and managing multiple teams or client accounts, while Bpo Supervisors handle day-to-day team supervision and operational tasks. Both roles require strong communication skills, but Bpo Leadership emphasizes strategic planning and client management, whereas Bpo Supervisors focus on team performance and operational efficiency.

Is Bpo leadership a respectable job?

Bpo leadership roles are generally considered respectable positions within the customer service and operations industry, requiring strong management, communication, and problem-solving skills. These roles often involve overseeing teams, ensuring quality service, and meeting performance targets, which can lead to career advancement and stability.

What is a Bpo leadership?

Bpo leadership refers to the management and oversight roles responsible for guiding and coordinating business process outsourcing teams. These leaders focus on operational efficiency, quality assurance, and client satisfaction, often requiring strong communication, problem-solving skills, and knowledge of BPO tools and processes.

What is the hierarchy of Bpo Leadership jobs?

In BPO leadership, the hierarchy typically starts with team leads or supervisors who oversee daily operations, followed by managers responsible for larger teams or departments. Above them are senior managers or operations managers, then regional or district managers, and at the top are the directors or vice presidents of operations, who set strategic goals and oversee multiple regions or functions.
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Cities with the most Bpo Leadership job openings:

What states have the most Bpo Leadership jobs?

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Bpo Leadership jobs near you
Infographic showing various Bpo Leadership job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $194,354 per year, or $93.4 per hour.

Senior Manager, Global Finance Operations - O2C - Credit & Risk

Nike

Beaverton, OR • On-site

$113K - $154K/yr

Full-time

Re-posted 21 days ago

Nike rating

7.7

Company rating: 7.7 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

6th of 104 rated fashion retailers

Job description

WHO WE ARE LOOKING FOR
We are looking for a results-driven leader to manage end-to-end cash application, collections, and dispute resolution processes within Nike's Order-to-Cash (O2C) operations. This role is accountable for maximizing cash realization, improving customer payment experience, and ensuring the integrity of accounts receivable across global markets.
The ideal candidate brings strong expertise across cash management, collections strategy, and dispute resolution, combined with a continuous improvement mindset and a strong orientation toward data, automation, and operational excellence. Based at Nike's World Headquarters (PHK - Beaverton), this leader will operate as a key bridge between global strategy and execution, ensuring delivery excellence through close partnership with MSP/BPO teams and cross-functional stakeholders.
WHAT YOU WILL WORK ON
  • Oversee global cash application processes, ensuring timely, accurate posting and reconciliation of customer payments
  • Lead collections strategy and execution, including prioritization, outreach approach, and aging management
  • Own end-to-end dispute and deduction management, driving timely resolution and root-cause elimination
  • Reduce unapplied and unidentified cash through improved matching, automation, and process discipline
  • Improve key working capital metrics including DSO, past due balances, and cash application accuracy
  • Ensure accurate customer account reconciliation, including Statements of Account (SoA) and variance resolution
  • Partner with Sales and Marketplace Finance to resolve disputes and issues impacting collections and customer experience
  • Drive adherence to global O2C process standards, controls, and governance frameworks
  • Lead MSP/BPO delivery for cash, collections, and dispute operations, including SLA management and performance tracking
  • Identify and implement automation and AI/GenAI opportunities to improve collections effectiveness and reduce manual effort
  • Support month-end and quarter-end close activities related to AR, cash posting, and reserve considerations
  • Provide insights and reporting on cash performance, aging trends, dispute drivers, and operational risks

WHO YOU WILL WORK WITH
You will report to the Director, Global Finance Operations - O2C Delivery and work closely with:
  • O2C leadership across cash, collections, and dispute management
  • Global Process Owner (GPO) - O2C
  • Sales and Marketplace Finance leaders
  • Controlling and Corporate Finance teams
  • Technology teams supporting SAP, FSCM, and O2C platforms
  • MSP/BPO leadership and delivery teams supporting global AR operations
  • Cross-functional partners across geographies to drive end-to-end customer and cash outcomes
  • Technology partners supporting SAP, O2C platforms, and automation solutions
  • MSP/BPO leadership teams delivering global operations
  • Cross-functional business stakeholders to drive end-to-end process excellence and customer outcomes

WHAT YOU BRING
  • 8+ years of experience in Finance Operations with strong expertise in Order-to-Cash, especially cash application, collections, and dispute management
  • Proven experience managing AR portfolios, collections strategies, and dispute resolution processes at scale
  • Experience working with global shared services or outsourced delivery (BPO/MSP) models
  • Deep understanding of Invoice-to-Cash processes including billing, payments, deductions, and customer account management
  • Strong business acumen with focus on working capital optimization and cash flow improvement
  • Experience with ERP systems (e.g., SAP) and O2C platforms / collections tools
  • Strong analytical skills with ability to identify trends, resolve complex discrepancies, and drive data-based decisions
  • Experience driving process improvements, automation, and operational efficiency initiatives
  • Ability to operate effectively in a global, matrixed organization with strong stakeholder management skills
  • Bachelor's degree in Finance, Accounting, or related field. Will accept any suitable combination of education, experience or training.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

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