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Bpo Leadership Jobs (NOW HIRING)

NTT DATA Services

BPO Director

Lincoln, NE · On-site

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... This is a high-impact leadership position for someone who thrives in a fast-paced, data-driven ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... This is a highimpact leadership position for someone who thrives in a fast-paced, data-driven ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

We're seeking an experienced BPO Director to lead the strategy, performance, and operational ... This is a high‑impact leadership position for someone who thrives in a fast-paced, data-driven ...

Tapcheck

BPO Vendor Manager

Plano, TX · Remote

Tapcheck is the leading Earned Wage Access (EWA) platform, helping millions of hourly workers ... As we scale, we are hiring a BPO Vendor Manager to lead the selection, onboarding, and ongoing ...

Tapcheck

BPO Vendor Manager

Tapcheck is the leading Earned Wage Access (EWA) platform, helping millions of hourly workers ... As we scale, we are hiring a BPO Vendor Manager to lead the selection, onboarding, and ongoing ...

MCI Careers

Operations Manager

Wichita, KS · On-site

Bachelor's degree in Business Administration, Operations Management, or related field (or equivalent experience). * 3 years of contact center/BPO leadership experience with multi-functional oversight.

Chubb

Director, BPO Office

Chicago, IL · On-site

Effectively collaborate with executive management and senior leadership teams to develop a strategic framework, standard operating procedures, and key timelines for BPO transitions that is efficient ...

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Bpo Leadership information

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$130K

$194.4K

$250K

How much do bpo leadership jobs pay per year?

As of Jul 27, 2026, the average yearly pay for bpo leadership in the United States is $194,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $163,500.00 and $225,000.00 per year, depending on experience, location, and employer.

What is the difference between Bpo Leadership vs Bpo Supervisor?

AspectBpo LeadershipBpo Supervisor
ResponsibilitiesOversees multiple teams, develops strategies, manages client relationshipsSupervises daily team operations, monitors performance, provides coaching
Required SkillsLeadership, strategic planning, communicationTeam management, problem-solving, communication
CredentialsTypically bachelor's degree, leadership experienceHigh school diploma or equivalent, supervisory experience
Work EnvironmentOffice-based, client-facing, managerial settingOffice-based, team-focused, operational setting

In summary, Bpo Leadership roles focus on strategic oversight and managing multiple teams or client accounts, while Bpo Supervisors handle day-to-day team supervision and operational tasks. Both roles require strong communication skills, but Bpo Leadership emphasizes strategic planning and client management, whereas Bpo Supervisors focus on team performance and operational efficiency.

More about Bpo Leadership jobs
What cities are hiring for Bpo Leadership jobs? Cities with the most Bpo Leadership job openings:
What states have the most Bpo Leadership jobs? States with the most job openings for Bpo Leadership jobs include:
What job categories do people searching Bpo Leadership jobs look for? The top searched job categories for Bpo Leadership jobs are:
Bpo Leadership jobs near you
Infographic showing various Bpo Leadership job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 7% Internship, 69% As Needed, 21% Full Time, 1% Part Time, and 1% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $194,354 per year, or $93.4 per hour.
BPO Director

BPO Director

NTT DATA Services

Lincoln, NE • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

119th of 230 rated it services

Job description

Req ID: 351429
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Director to join our team.
We're seeking an experienced BPO Director to lead the strategy, performance, and operational excellence. In this role, you will own the relationships with our BPO partners, drive exceptional customer experience, and ensure operational efficiency across multiple sites and geographies. This is a high-impact leadership position for someone who thrives in a fast-paced, data-driven, customer-focused environment.
**Must Live in Continental United States**
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Pay for this role is 112k Salary
Key Responsibilities
  • Lead the strategy, governance, and day-to-day performance of our operations.
  • Manage and influence multi-site, multi-country BPO vendor relationships to ensure alignment with company goals.
  • Drive KPI and SLA performance across CSAT, AHT, FCR, QA, productivity, compliance, and WFM accuracy.
  • Conduct regular business reviews, negotiate performance improvements, and implement corrective action plans.
  • Partner with Workforce Management, Quality, Training, and CX teams to ensure consistency of service delivery.
  • Use data analytics to identify trends, forecast needs, and drive continuous improvement.
  • Ensure compliance with internal standards, regulatory requirements, security protocols, and data privacy policies.
  • Support launches, workflow enhancements, and policy updates in collaboration with cross-functional teams.
  • Champion a culture of customer excellence across all BPO network partners.

Required
  • 8 years of leadership experience in BPO Leadership operations.
  • Bachelor's degree
  • Proven track record managing large-scale outsourced teams (200+ FTE).
  • Strong vendor management, negotiation, and relationship-building expertise.
  • Excellent analytical, problem-solving, and data interpretation skills.
  • Experience managing KPIs, implementing performance improvements, and optimizing operations.
  • Exceptional communication and leadership abilities.

Preferred Skills:
  • Certifications in training or learning (e.g., ATD, CPTD, Six Sigma).
  • Experience with high-volume hiring and onboarding in BPO settings.
  • Familiarity with compliance training, soft skills development, and multilingual training programs.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our FOI training class and demonstrate proficiency of the material.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
Remote Working and Technology Requirements
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
Technology
  • NTT DATA will provide a computer and headset for remote work.
  • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
  • Failure to return equipment may result in collection actions and/or other consequences.
  • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
  • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.

Technical Performance and Issue Tracking
  • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
  • Remote employees must adhere to all technical support procedures and protocols.
  • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
  • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
  • The workspace must be a permanent, unencumbered location used daily for work.
  • Employees must work with minimal distractions that do not interfere with business operations or service delivery.
  • Ideally, the workspace is isolated from other household members and used exclusively for job duties.
  • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
  • Employees must work from the same location consistently unless prior approval is obtained.
  • If a change in work location is necessary:
  • The new location must meet all Remote Workspace and Technology Requirements.
  • Notification to NTT DATA Management is required before relocating

#INDBPO
#LI-MIWS
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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