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Bpo Leadership Jobs (NOW HIRING)

Present proposals and strategies to senior leadership and C-level executives with confidence and ... Experience in BPO and contact center operations (inbound, outbound, chat, email). * Exceptional ...

Present proposals and strategies to senior leadership and C-level executives with confidence and ... Experience in BPO and contact center operations (inbound, outbound, chat, email). * Exceptional ...

BPO - Insurance services: ===== Responsibilities: - Sales of Insurance BPO capabilities in US ... Required Skills: - Extraordinary team leadership, high-energy sales execution, strong problem ...

Escalations Representative

Buffalo, NY

$15 - $19.25/hr

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing ...

Bachelor's degree in Business Administration, Operations Management, or related field (or equivalent experience). * 3 years of contact center/BPO leadership experience with multi-functional oversight.

Showing results 41-60

Bpo Leadership information

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$130K

$194.4K

$250K

How much do bpo leadership jobs pay per year?

As of Aug 10, 2026, the average yearly pay for bpo leadership in the United States is $194,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $163,500.00 and $225,000.00 per year, depending on experience, location, and employer.

What is the difference between Bpo Leadership vs Bpo Supervisor?

AspectBpo LeadershipBpo Supervisor
ResponsibilitiesOversees multiple teams, develops strategies, manages client relationshipsSupervises daily team operations, monitors performance, provides coaching
Required SkillsLeadership, strategic planning, communicationTeam management, problem-solving, communication
CredentialsTypically bachelor's degree, leadership experienceHigh school diploma or equivalent, supervisory experience
Work EnvironmentOffice-based, client-facing, managerial settingOffice-based, team-focused, operational setting

In summary, Bpo Leadership roles focus on strategic oversight and managing multiple teams or client accounts, while Bpo Supervisors handle day-to-day team supervision and operational tasks. Both roles require strong communication skills, but Bpo Leadership emphasizes strategic planning and client management, whereas Bpo Supervisors focus on team performance and operational efficiency.

What is the hierarchy of Bpo Leadership jobs?

In BPO leadership, the hierarchy typically starts with team leads or supervisors who oversee daily operations, followed by managers responsible for larger teams or departments. Above them are senior managers or operations managers, then regional or district managers, and at the top are the directors or vice presidents of operations who set strategic goals and oversee multiple regions or functions.

What is a Bpo leadership?

Bpo leadership refers to the management and oversight roles responsible for guiding and coordinating business process outsourcing teams. These leaders focus on operational efficiency, quality assurance, and client satisfaction, often requiring strong communication, problem-solving skills, and knowledge of BPO tools and processes.

How to become a team leader in BPO?

To become a team leader in BPO, candidates typically need relevant experience in customer service or call center roles, strong communication and leadership skills, and often a high school diploma or higher education. Demonstrating performance, taking on additional responsibilities, and pursuing certifications like Six Sigma or leadership training can also improve chances of promotion.
More about Bpo Leadership jobs
What cities are hiring for Bpo Leadership jobs? Cities with the most Bpo Leadership job openings:
What states have the most Bpo Leadership jobs? States with the most job openings for Bpo Leadership jobs include:
What job categories do people searching Bpo Leadership jobs look for? The top searched job categories for Bpo Leadership jobs are:
Infographic showing various Bpo Leadership job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $194,354 per year, or $93.4 per hour.

Senior Sales Leader - Banking & Financial Services (BPO)

Capgemini

New York, NY • On-site

$107K - $321K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago


Capgemini North America rating

7.7

Company rating: 7.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

99th of 223 rated it services


Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
Capgemini is seeking a high-impact, market-facing sales leader to accelerate growth across our Business Services (BPO) practice in North America, with a strong focus on the U.S. Banking sector. This is a standout opportunity to own and close large, complex BPO and transformation deals while partnering with leading financial institutions to drive operational excellence, cost transformation, and digital innovation.
Location: New York City (4 days onsite)
What You'll Do
  • Drive large BPO deal origination and closure across Tier 1 banking clients
  • Build trusted relationships with C-suite and senior executives
  • Lead end-to-end pursuits for multi-million dollar, multi-tower BPO engagements
  • Shape transformation programs across Financial Crime Compliance (FCC), Banking Operations & Customer Experience, and end-to-end Business Process Outsourcing (BPO) and managed services
  • Leverage intelligent automation (RPA, AI, analytics) to enhance client outcomes and operational efficiency
  • Own commercial strategy, including deal structuring, pricing, and negotiations
  • Partner with global delivery teams to deliver scalable, outcome-driven BPO solutions

Why This Role
  • Direct impact on BPO business growth and market expansion
  • Opportunity to lead large-scale outsourcing and transformation deals
  • Work with top-tier global banks on mission-critical operations
  • Join a global leader in business services and digital transformation

What We're Looking For
  • 20+ years in Banking, Capital Markets, FinTech, or BPO / Business Services
  • Proven success selling large-scale BPO, managed services, or operations transformation deals
  • Strong track record with Tier 1 banking clients
  • Deep expertise across banking operations, risk, and compliance
  • Strong understanding of U.S. and global regulations (BSA, OFAC, SEC, AML, MiFID, etc.)
  • Executive presence with the ability to influence, shape, and close complex deals

If you're a commercially driven leader who thrives on building large BPO partnerships, closing complex deals, and delivering measurable client outcomes, we'd love to connect.
Job Description - Grade Specific
The base compensation range for this role in the posted location is: $107,580 - $321,175. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice:
Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers:
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Equal Employment Opportunity is the Law
Equal Employment Opportunity is the LawPrivate Employers, State and Local Governments, Educational Institutions, Employment Agencies and Labor
www.capgemini.com

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