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Bpo Management Jobs (NOW HIRING)

USM

BPO Management Temp

Washington, DC

BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA only Top Skills: BPO specific experience standing up an office- not an operations focused individual.

Stefanini Group

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

Stefanini Group

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

Stefanini Group

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

Stefanini Group

Service Delivery Manager I

$70K - $90K/yr

Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations * In-depth understanding of IT or BPO industry dynamics * Critical ...

Tapcheck

BPO Vendor Manager

Plano, TX · Remote

Partner with Workforce Management on volume forecasts, staffing requirements, and intraday ... Lead BPO readiness for new client launches, product releases, and policy changes. Own the readiness ...

Dollar Tree

Manager - IT Operations

Chesapeake, VA · On-site

Required Qualifications: * 5+ years of experience in IT operations, with at least 3 years in a leadership role. * 3+ years of BPO Management and oversight. * Proven expertise in managing hybrid IT ...

Tapcheck

BPO Vendor Manager

Partner with Workforce Management on volume forecasts, staffing requirements, and intraday ... Lead BPO readiness for new client launches, product releases, and policy changes. Own the readiness ...

Dollartree

Manager - IT Operations

Chesapeake, VA · On-site

Required Qualifications: * 5+ years of experience in IT operations, with at least 3 years in a leadership role. * 3+ years of BPO Management and oversight. * Proven expertise in managing hybrid IT ...

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Bpo Management information

See salary details

$35K

$74.4K

$114.5K

How much do bpo management jobs pay per year?

As of Jul 26, 2026, the average yearly pay for bpo management in the United States is $74,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is BPO management?

BPO management refers to the administration and oversight of Business Process Outsourcing (BPO) operations. It involves managing teams, workflows, and client relationships to ensure that outsourced business functions—such as customer service, IT support, or accounting—are performed efficiently and meet quality standards. BPO managers are responsible for optimizing processes, maintaining service level agreements, and driving continuous improvement to deliver value to clients. The role also requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive in BPO Management, and why are they important?

To thrive in BPO Management, you need expertise in operations management, process optimization, and a bachelor's degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance systems is typically required, along with Six Sigma or similar certifications being advantageous. Exceptional leadership, problem-solving, and communication skills help managers inspire teams and drive client satisfaction. These abilities are crucial for ensuring efficient service delivery, client retention, and continuous improvement in fast-paced BPO environments.

What are some common challenges faced by BPO management professionals, and how can they be addressed?

BPO management professionals often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and adapting to shifting client requirements. Addressing these challenges requires strong leadership, regular training programs, and clear communication channels within teams. Implementing robust quality assurance processes and fostering a positive work culture can also enhance employee retention and client satisfaction. Additionally, staying updated with industry trends and technology helps management respond proactively to changes in client needs.

What is the difference between Bpo Management vs Customer Service Supervisor?

AspectBpo ManagementCustomer Service Supervisor
ResponsibilitiesOversees multiple teams, manages operations, implements strategiesSupervises customer service agents, handles escalations, ensures quality
Required SkillsLeadership, process management, communicationCustomer handling, conflict resolution, team supervision
Work EnvironmentCall centers, outsourcing firms, corporate officesCall centers, customer support centers
Common CertificationsManagement certifications, BPO-specific trainingCustomer service certifications, communication courses

While both roles focus on customer interactions, Bpo Management involves overseeing entire operations and multiple teams, whereas a Customer Service Supervisor directly manages customer support agents and handles day-to-day customer issues.

More about Bpo Management jobs
What cities are hiring for Bpo Management jobs? Cities with the most Bpo Management job openings:
What job categories do people searching Bpo Management jobs look for? The top searched job categories for Bpo Management jobs are:
Infographic showing various Bpo Management job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $74,412 per year, or $35.8 per hour.
BPO Management Temp

BPO Management Temp

USM

Washington, DC

Full-time

Posted 18 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Job Title: BPO Management Temp

Location: Washington, DC

Duration: 3-4months

F2F required -Local to DC/MD/VA only

Top Skills: BPO specific experience standing up an office- not an operations focused individual.

Overall stand up of new BPO function, including process development, project oversight and vendor management

Ensuring the BPO's stand up milestones are being met for timely end successful implementation

Developing, documenting and implementing new business processes for the BPO

Working with other technical teams to ensure the BPO is integrated into and trained on the necessary IT tools

Working with BPO management of staffing and training

Vendor and contract management of the BPO, including adherence to the contract statement of work, adherence to change control

Informal supervision of Lifeline staff supporting project (they will formally report to the Director)

Provide knowledge transfer to the permanent manager upon return

Want someone with experience in managing an outsourced vendor, particularly during a stand up phase

Additional Information

If you are interested in above position, please share your updated resume to gmahesh(at)usmsystems(dot)com or can directly call me on 703-880-4184.

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