BPO Management Temp
Washington, DC · On-site
BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA only Top Skills: BPO specific experience standing up an office- not an operations focused individual.
BPO Management Temp
Washington, DC · On-site
BPO Management Temp Location: Washington, DC Duration: 3-4months F2F required -Local to DC/MD/VA only Top Skills: BPO specific experience standing up an office- not an operations focused individual.
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Key Responsibilities Vendor Management & Governance * Serve as the primary relationship owner for assigned BPO partners * Establish and manage governance frameworks, operating cadences, escalation ...
Key Responsibilities Vendor Management & Governance * Serve as the primary relationship owner for assigned BPO partners * Establish and manage governance frameworks, operating cadences, escalation ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Key Responsibilities Vendor Management & Governance * Serve as the primary relationship owner for assigned BPO partners * Establish and manage governance frameworks, operating cadences, escalation ...
Key Responsibilities Vendor Management & Governance * Serve as the primary relationship owner for assigned BPO partners * Establish and manage governance frameworks, operating cadences, escalation ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Senior Manager, Operations - BPO
$90K - $180K/yr
For a senior BPO leader, this role provides the opportunity to build, scale, and govern world-class ... Design and mature governance frameworks covering performance management, risk, compliance ...
Bpo Management information
See salary details
$35K - $42.2K
3% of jobs
$42.2K - $49.5K
2% of jobs
$49.5K - $56.7K
16% of jobs
$58.4K is the 25th percentile. Wages below this are outliers.
$56.7K - $63.9K
16% of jobs
The median wage is $68.2K / yr.
$63.9K - $71.1K
21% of jobs
$71.1K - $78.4K
11% of jobs
$85K is the 75th percentile. Wages above this are outliers.
$78.4K - $85.6K
6% of jobs
$85.6K - $92.8K
5% of jobs
$92.8K - $100K
7% of jobs
$100K - $107.3K
6% of jobs
$107.3K - $114.5K
5% of jobs
$35K
$74.4K
$114.5K
How much do bpo management jobs pay per year?
As of Jun 13, 2026, the average yearly pay for bpo management in the United States is $74,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $90,000.00 per year, depending on experience, location, and employer.
What is BPO management?
BPO management refers to the administration and oversight of Business Process Outsourcing (BPO) operations. It involves managing teams, workflows, and client relationships to ensure that outsourced business functions—such as customer service, IT support, or accounting—are performed efficiently and meet quality standards. BPO managers are responsible for optimizing processes, maintaining service level agreements, and driving continuous improvement to deliver value to clients. The role also requires strong leadership, communication, and problem-solving skills.
What are the key skills and qualifications needed to thrive in BPO Management, and why are they important?
To thrive in BPO Management, you need expertise in operations management, process optimization, and a bachelor's degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance systems is typically required, along with Six Sigma or similar certifications being advantageous. Exceptional leadership, problem-solving, and communication skills help managers inspire teams and drive client satisfaction. These abilities are crucial for ensuring efficient service delivery, client retention, and continuous improvement in fast-paced BPO environments.
What are some common challenges faced by BPO management professionals, and how can they be addressed?
BPO management professionals often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and adapting to shifting client requirements. Addressing these challenges requires strong leadership, regular training programs, and clear communication channels within teams. Implementing robust quality assurance processes and fostering a positive work culture can also enhance employee retention and client satisfaction. Additionally, staying updated with industry trends and technology helps management respond proactively to changes in client needs.
Is BPO a good job?
BPO management involves overseeing business process outsourcing operations, which can offer stable employment, opportunities for skill development, and competitive salaries. However, it often requires working in shifts, handling high-pressure situations, and maintaining good communication skills. Whether it is a good job depends on individual preferences and career goals.
What does a BPO manager do?
A BPO manager oversees the operations of a business process outsourcing center, ensuring service quality, managing client relationships, and coordinating staff to meet performance targets. They often analyze performance metrics, implement process improvements, and supervise team leaders to ensure efficient delivery of services.
What is BPO in management?
BPO in management refers to Business Process Outsourcing, where companies delegate specific business functions such as customer service, technical support, or back-office tasks to external service providers. BPO management involves overseeing these outsourced processes to ensure quality, efficiency, and cost-effectiveness, often requiring skills in vendor management, process optimization, and communication tools.
What is the difference between Bpo Management vs Customer Service Supervisor?
| Aspect | Bpo Management | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple teams, manages operations, implements strategies | Supervises customer service agents, handles escalations, ensures quality |
| Required Skills | Leadership, process management, communication | Customer handling, conflict resolution, team supervision |
| Work Environment | Call centers, outsourcing firms, corporate offices | Call centers, customer support centers |
| Common Certifications | Management certifications, BPO-specific training | Customer service certifications, communication courses |
While both roles focus on customer interactions, Bpo Management involves overseeing entire operations and multiple teams, whereas a Customer Service Supervisor directly manages customer support agents and handles day-to-day customer issues.
What jobs are considered BPO?
BPO (Business Process Outsourcing) jobs include roles such as customer service representatives, technical support agents, data entry operators, back-office assistants, and call center agents. These positions typically involve handling customer inquiries, processing transactions, or managing administrative tasks, often requiring communication skills and familiarity with specific software tools.
More about Bpo Management jobs
What cities are hiring for Bpo Management jobs? Cities with the most Bpo Management job openings:
What job categories do people searching Bpo Management jobs look for? The top searched job categories for Bpo Management jobs are:
Job description
Company Description
USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.
Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.
Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.
USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.
Job Description
Job Title: BPO Management Temp
Location: Washington, DC
Duration: 3-4months
F2F required -Local to DC/MD/VA only
Top Skills: BPO specific experience standing up an office- not an operations focused individual.
Overall stand up of new BPO function, including process development, project oversight and vendor management
Ensuring the BPO's stand up milestones are being met for timely end successful implementation
Developing, documenting and implementing new business processes for the BPO
Working with other technical teams to ensure the BPO is integrated into and trained on the necessary IT tools
Working with BPO management of staffing and training
Vendor and contract management of the BPO, including adherence to the contract statement of work, adherence to change control
Informal supervision of Lifeline staff supporting project (they will formally report to the Director)
Provide knowledge transfer to the permanent manager upon return
Want someone with experience in managing an outsourced vendor, particularly during a stand up phase
Additional Information
If you are interested in above position, please share your updated resume to gmahesh(at)usmsystems(dot)com or can directly call me on 703-880-4184.