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Bpo Salary Jobs (NOW HIRING)

Walker Bowen Talent Partners

BPO Manager

San Antonio, TX · Remote

$65K - $72K/yr

We're searching for their next Texas based BPO Manager to lead cross-functional coordination across ... Competitive salary and annual bonus opportunities * Comprehensive medical, dental, and vision ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

Pay for this role is 112k Salary Key Responsibilities * Lead the strategy, governance, and day-to-day performance of our operations. * Manage and influence multi-site, multi-country BPO vendor ...

NTT DATA Services

BPO Director

Lincoln, NE · On-site

Pay for this role is 112k Salary Key Responsibilities * Lead the strategy, governance, and day-to-day performance of our operations. * Manage and influence multi-site, multi-country BPO vendor ...

NTT DATA Services

BPO Director

Lincoln, NE · Remote

Pay for this role is 112k Salary Key Responsibilities * Lead the strategy, governance, and day-to-day performance of our operations. * Manage and influence multi-site, multi-country BPO vendor ...

Asda

BPO Partner Support Coordinator

House, NM · Hybrid

Job Title BPO Partner Support Coordinator Location Britannia House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits. Category Inbound and ...

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Bpo Salary information

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$194.4K

$250K

How much do bpo salary jobs pay per year?

As of Aug 26, 2026, the average yearly pay for bpo salary in the United States is $194,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $163,500.00 and $225,000.00 per year, depending on experience, location, and employer.

What is the average salary for a BPO employee?

The average salary for a BPO (Business Process Outsourcing) employee varies depending on factors such as job role, experience, and location. Entry-level positions like customer service representatives typically earn between $3,000 to $8,000 per year in countries like India, while managerial roles can command significantly higher salaries. In the United States and other Western countries, BPO salaries are generally higher, reflecting local market standards. Benefits and incentives can also impact overall compensation.

What are the key skills and qualifications needed to thrive as a BPO professional?

To thrive as a BPO professional, you need strong communication skills, customer service orientation, and often at least a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes industry-specific certification (such as Six Sigma or language proficiency) is valuable. Adaptability, problem-solving, and patience are crucial soft skills for handling diverse customer interactions and high-pressure situations. These skills enable efficient and effective service delivery, which is essential for client satisfaction and operational success in the BPO industry.

What opportunities for career advancement typically exist in a BPO role?

BPO roles often offer clear and structured career advancement paths, starting from entry-level agent or associate positions and progressing to team leaders, supervisors, and managerial roles. High performers may also move into specialized functions such as quality assurance, training, or process improvement. Many BPO companies prioritize internal promotions and provide professional development programs to support growth. Additionally, exposure to global clients and processes helps employees build transferable skills valuable for future roles within or outside the BPO industry.

What is the difference between Bpo Salary vs Customer Service Representative Salary?

AspectBpo SalaryCustomer Service Representative Salary
Required CredentialsHigh school diploma or equivalent, basic communication skillsHigh school diploma or equivalent, good communication skills
Work EnvironmentCall centers, office settings, remote optionsCall centers, office settings, remote options
Industry UsagePrimarily in outsourcing and customer support sectorsCustomer support across various industries
Common Search/ComparisonYesYes

Both Bpo Salary and Customer Service Representative Salary involve similar credentials and work environments, often overlapping in call center settings. The main difference lies in scope; Bpo Salary typically refers to salaries within Business Process Outsourcing companies, while Customer Service Representative Salary pertains to individual roles across multiple industries. Understanding these differences helps job seekers compare compensation and career paths effectively.

Is BPO a good career path?

BPO (Business Process Outsourcing) is a common career option that offers entry-level roles in customer service, technical support, and back-office operations. It can provide opportunities for skill development, language improvement, and career growth, especially with experience and relevant certifications. However, job satisfaction and long-term prospects depend on individual preferences and the specific company or role.

What do BPO jobs do?

BPO jobs involve handling customer service, technical support, or back-office tasks for companies, often through call centers or online platforms. Employees use communication skills, computer systems, and problem-solving to assist clients, process transactions, or manage data. These roles typically require good communication, patience, and familiarity with relevant software tools.

What cities are hiring for Bpo Salary jobs?

Cities with the most Bpo Salary job openings:

What states have the most Bpo Salary jobs?

States with the most job openings for Bpo Salary jobs include:

What job categories do people searching Bpo Salary jobs look for?

The top searched job categories for Bpo Salary jobs are:

Bpo Salary jobs near you
Infographic showing various Bpo Salary job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $194,354 per year, or $93.4 per hour.

BPO Manager

Walker Bowen Talent Partners

San Antonio, TX • Remote

$65K - $72K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Walker Bowen Talent Partners has partnered with a scaling non-emergency medical transportation (NEMT) health tech company to support their growth as they continue to expand their services and partnerships across the US.

We're searching for their next Texas based BPO Manager to lead cross-functional coordination across their BPO partner network and supporting auxiliary teams in a scaling and ambitious company.

If you’re inspired by expanding patient care services while working alongside a team of collaborative, energetic, and all-around good people, then we’d love to chat!

Our Client

Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, Medicaid, and provider programs in the country.


Role Overview

Join our client's growing team as their next BPO Manager where you will lead cross-functional coordination across their BPO partner network supporting auxiliary teams, reporting to the Director of BPO Operations.


This role owns the relationship between our client and their BPO partner sites. You will align workforce management, training, quality, and other department leads around one set of standards, then hold partner sites accountable to them. You will work across departments and across vendor organizations to keep performance, compliance, and client commitments on track.


Primary Responsibilities


Vendor Partnership Management:
  • Serve as the primary point of contact between our client and BPO partner sites supporting auxiliary teams.
  • Build trusted, accountable partnerships with BPO site leadership across multiple vendors and locations.
  • Monitor partner performance against contractual SLAs and escalate risk early, with data to support each recommendation.

Cross-Functional Coordination:
  • Coordinate daily with Workforce Management, Training, Quality, and other department leads to align BPO execution within our client's standards.
  • Translate client and internal stakeholder requirements into clear operational direction for BPO partner sites.
  • Partner with Workforce Management on staffing plans, forecasts, and schedule adherence across partner sites.
  • Clearly communicate job expectations to BPO site leads and conduct performance reviews grounded in shared metrics.

Operational and Strategic Planning:
  • Uphold contractual compliance across all partner sites through adherence to Service Level Agreements (SLA) and Quality Assurance requirements. Support CMS and health plan compliance requirements, including language access (LEP) standards.

Performance and Quality Assurance:
  • Track and report site-level performance: SLA attainment, QA scores, defect rates, and AHT across all BPO partners.
  • Support quality calibration sessions across vendor sites to maintain consistent scoring and standards.
  • Identify performance gaps and drive corrective action plans in partnership with BPO site leadership.

Other Duties:
  • Perform additional tasks as necessary to support the evolving needs of BPO operations.




Requirements

Required Qualifications

  • At least three (3) years of leadership experience, including managing outsourced or BPO vendor relationships.
  • A high school diploma or equivalent.
  • Proficiency in contact center platforms, workforce management tools, and QA monitoring systems.
  • A firm grasp of reporting and data analysis, with the ability to spot trends across multiple partner sites.
  • Strong communication skills, both verbal and written, and the ability to influence partner site leadership and internal teams without direct authority.
  • Advanced problem-solving abilities and comfort coordinating across multiple vendor systems and technologies.
  • The flexibility to adapt to changes in business needs, client requirements, and vendor operating models.

Preferred Qualifications

  • Bachelor’s degree or equivalent
  • Experience managing multiple vendor sites or global and offshore BPO partners.
  • Previous experience with Medicaid, Medicare, and Non-Emergency Medical Transportation (NEMT) guidelines.
  • Bilingual; fluent in both English and Spanish.



Job Requirements

  • Must pass a criminal background record check.
  • US Citizenship or Green Card required.
  • Must be able to work flexible shifts with occasional weekend work.


Benefits

Our client offers a remote-first work environment, competitive compensation, and comprehensive benefits including:

  • Career growth and development opportunities in a mission-driven organization
  • Competitive salary and annual bonus opportunities
  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Generous PTO, paid company holidays, and paid parental leave