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Bpo Management Jobs (NOW HIRING)

Quavo, Inc.

Vice President, Client Processing

Phoenix, AZ · On-site

$150 - $230/hr

This leader will build and run a new onshore operations center in Phoenix while managing an established offshore BPO partner that handles most case volume today. DRE works disputes on behalf of ...

Quavo, Inc.

Vice President, Client Processing

Tempe, AZ · On-site

$180 - $240/hr

This leader will build and run a new onshore operations center in Phoenix while managing an established offshore BPO partner that handles most case volume today. DRE works disputes on behalf of ...

MCI Military Recruitment

VP BPO Sales

Kansas, KS · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Military Recruitment

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Military Recruitment

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Military Recruitment

VP BPO Sales

SD · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Military Recruitment

VP BPO Sales

Marengo, IA · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Military Recruitment

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Military Recruitment

VP BPO Sales

ID · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Military Recruitment

VP BPO Sales

Oklahoma City, OK · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Military Recruitment

VP BPO Sales

AR · Remote

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Military Recruitment

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Careers

VP BPO Sales

FL · Remote

As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Careers

VP BPO Sales

Iowa, IA · Remote

As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

MCI Careers

VP BPO Sales

Virginia Beach, VA · On-site

As VP of BPO Sales, you will play a critical role in shaping the company's growth trajectory ... Relationship Management Build and maintain trusted relationships with C-suite executives and key ...

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All JobsBpo Management Jobs

Bpo Management information

See salary details

$35K

$74.4K

$114.5K

How much do bpo management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for bpo management in the United States is $74,412.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What is BPO management?

BPO management refers to the administration and oversight of Business Process Outsourcing (BPO) operations. It involves managing teams, workflows, and client relationships to ensure that outsourced business functions—such as customer service, IT support, or accounting—are performed efficiently and meet quality standards. BPO managers are responsible for optimizing processes, maintaining service level agreements, and driving continuous improvement to deliver value to clients. The role also requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive in BPO management, and why are they important?

To thrive in BPO Management, you need expertise in operations management, process optimization, and a bachelor's degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance systems is typically required, along with Six Sigma or similar certifications being advantageous. Exceptional leadership, problem-solving, and communication skills help managers inspire teams and drive client satisfaction. These abilities are crucial for ensuring efficient service delivery, client retention, and continuous improvement in fast-paced BPO environments.

What are some common challenges faced by BPO management professionals, and how can they be addressed?

BPO management professionals often encounter challenges such as managing high employee turnover, maintaining consistent service quality, and adapting to shifting client requirements. Addressing these challenges requires strong leadership, regular training programs, and clear communication channels within teams. Implementing robust quality assurance processes and fostering a positive work culture can also enhance employee retention and client satisfaction. Additionally, staying updated with industry trends and technology helps management respond proactively to changes in client needs.

What is the difference between Bpo Management vs Customer Service Supervisor?

AspectBpo ManagementCustomer Service Supervisor
ResponsibilitiesOversees multiple teams, manages operations, implements strategiesSupervises customer service agents, handles escalations, ensures quality
Required SkillsLeadership, process management, communicationCustomer handling, conflict resolution, team supervision
Work EnvironmentCall centers, outsourcing firms, corporate officesCall centers, customer support centers
Common CertificationsManagement certifications, BPO-specific trainingCustomer service certifications, communication courses

While both roles focus on customer interactions, Bpo Management involves overseeing entire operations and multiple teams, whereas a Customer Service Supervisor directly manages customer support agents and handles day-to-day customer issues.

More about Bpo Management jobs

What cities are hiring for Bpo Management jobs?

Cities with the most Bpo Management job openings:

What job categories do people searching Bpo Management jobs look for?

The top searched job categories for Bpo Management jobs are:

Infographic showing various Bpo Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $74,412 per year, or $35.8 per hour.

Vice President, Client Processing

Quavo, Inc.

Phoenix, AZ • On-site

$150 - $230/hr

Other

Posted 10 days ago

Job description

Quavo is the industry leader in fraud and disputes management technology, offering the world’s only E2E cloud-based Disputes as a Service solution for issuing financial services organizations. Quavo is an organization of tenacious experts who are innovative and challenge complacency to continuously deliver cutting edge technology and AI. Our experts are passionate about delivering value in our solutions and empowering our client community to enhance and evolve industry standards in fraud and disputes management.

About the role:

Quavo is seeking a Vice President of Client Processing to lead the back-office dispute operation within our Dispute Resolution Experts (DRE) group. This leader will build and run a new onshore operations center in Phoenix while managing an established offshore BPO partner that handles most case volume today.

DRE works disputes on behalf of clients on the Quavo platform. We service roughly eight DRE clients and are investing to grow the business. As we bring advanced AI tooling into the operation, the work is shifting from manual, mechanical case handling toward skilled review and exception scrutiny — so the onshore team will grow as the offshore footprint contracts. The VP must execute that transition while protecting quality, service levels, and client relationships.

This is a hands-on role for someone who has run a large dispute back office at a major financial institution, and a client-facing one: the VP will represent DRE operations directly to clients and must be a polished, credible executive communicator.

Responsibilities include:

  • Operations center buildout: stand up and run the Phoenix onshore center — site, staffing, workflows, and daily management — and grow the onshore team as AI reduces mechanical work.
  • Offshore BPO management: manage the ~120-resource offshore partner to SLAs and quality standards, and execute the controlled shift of work onshore as automation matures.
  • Quality & controls: own QA measurement, scorecards, calibration, and continuous-improvement programs across onshore and offshore teams; ensure compliance with applicable regulations (e.g., Reg E / Reg Z) and client requirements.
  • Procedures & training: develop and maintain procedures and job aids, and run training so staff stay current as regulations and tooling evolve.
  • Volume & service levels: forecast and manage to task volume, react to swings and backlogs, and keep turnaround and SLAs within target.
  • AI adoption: partner with product and technology to embed AI tooling and shift the workforce toward higher-judgment review.
  • Client engagement: serve as the operational leader for DRE clients in reviews and escalations, support onboarding of new clients, and align with other company VPs.

Required Qualifications:

  • 10+ years of operations leadership in financial services, including direct management of a back-office dispute operation.
  • Proven experience leading 100+ agents working cases in a back office at a large financial institution.
  • Dispute expertise: strong command of dispute/chargeback operations and governing regulations (e.g., Reg E, Reg Z, card network rules).
  • Operational fundamentals: quality measurement and controls, continuous improvement, procedure development, training, and capacity/volume management.
  • BPO / vendor management: experience managing offshore or outsourced partners to SLAs and quality standards.
  • Buildout experience: track record of standing up, scaling, or transforming an operation.
  • Executive presence: polished, credible communicator in front of clients and senior executives.
  • On-site in Phoenix with travel of 10% or less.

Preferred Qualifications:

  • Managed-services, BPO, or fintech experience servicing multiple external clients.
  • Experience introducing automation or AI into a back office and managing the workforce transition.
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