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Bpo Manager Jobs in Colorado (NOW HIRING)

Aegon

Manager Operations

Denver, CO · On-site +1

$85K - $95K/yr

This role partners closely with offshore BPO teams, customers, brokers, and internal stakeholders to resolve billing issues, manage escalations, and ensure operational excellence. The position also ...

Checkr

Accounts Receivable Lead

Denver, CO · On-site

Manage the AR operation: collections strategy, dispute resolution, escalation paths, and reduction of stale balances, with clear ownership boundaries between in-house staff and Shared Services or BPO ...

Checkr

Accounts Receivable Lead

Denver, CO · On-site

$20.75 - $27.50/hr

Manage the AR operation: collections strategy, dispute resolution, escalation paths, and reduction of stale balances, with clear ownership boundaries between in-house staff and Shared Services or BPO ...

Slalom Consulting

General Information

Denver, CO · On-site

... managed services, BPO operations, or outsourced business process delivery - you have stood up a managed services practice before, not just worked in one • A track record of operating SLA-based ...

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Bpo Manager information

See Colorado salary details

$28.9K

$85.9K

$144.6K

How much do bpo manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for bpo manager in Colorado is $85,884.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $122,500.00 per year, depending on experience, location, and employer.

What is a BPO manager?

A BPO Manager oversees the operations of a Business Process Outsourcing (BPO) company or department, ensuring efficient service delivery and client satisfaction. They manage teams, monitor performance metrics, and implement strategies to enhance productivity and quality. Their role also involves staffing, training, and maintaining compliance with industry standards. Successful BPO Managers possess strong leadership, communication, and problem-solving skills to drive operational excellence.

What are the typical daily responsibilities of a BPO manager?

A BPO Manager’s daily responsibilities often include overseeing team operations, monitoring key performance indicators (KPIs), and implementing process improvements to ensure service quality. They regularly hold meetings with team leads to review progress, address challenges, and ensure alignment with client expectations. In addition, BPO Managers handle escalations, coordinate with HR for staffing needs, and collaborate with clients to manage projects and resolve issues. This dynamic role involves a mix of leadership, analytics, and client-facing tasks, making it both challenging and rewarding for those who enjoy a fast-paced environment.

What are the key skills and qualifications needed to thrive in the BPO manager position, and why are they important?

To thrive as a BPO Manager, you need expertise in operations management, process optimization, team leadership, and a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workforce management software, and quality assurance tools—as well as certifications like Six Sigma—are often essential. Outstanding communication, conflict resolution, and motivational skills differentiate top performers in this role. These abilities ensure effective team management, high client satisfaction, and consistent achievement of performance metrics in a dynamic BPO environment.

How much is the salary of a Bpo Manager?

The salary of a BPO Manager typically ranges from $40,000 to $80,000 annually, depending on experience, location, and company size. Senior managers or those in high-cost areas may earn higher compensation, often supplemented with performance bonuses and benefits.

What is the highest position in Bpo Manager?

The highest position for a BPO manager is typically the Director or Vice President of Operations, responsible for overseeing multiple departments and strategic planning. These roles require extensive experience, leadership skills, and often involve managing large teams and budgets within the organization.

What are the most commonly searched types of Bpo jobs in Colorado?

The most popular types of Bpo jobs in Colorado are:

What are popular job titles related to Bpo Manager jobs in Colorado?

For Bpo Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Bpo Manager jobs in Colorado look for?

The top searched job categories for Bpo Manager jobs in Colorado are:

What cities in Colorado are hiring for Bpo Manager jobs?

Cities in Colorado with the most Bpo Manager job openings:

Bpo Manager jobs near you
Infographic showing various Bpo Manager job openings in Colorado as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $85,884 per year, or $41.3 per hour.

Digital Foundry Operate & Innovation BPO/BPaaS Senior Manager

Deloitte

Denver, CO • On-site

Full-time

Re-posted 6 days ago

Key responsibilities

  • Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions

  • Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements

  • Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

47th of 154 rated financial services

Job description

Digital Foundry Operate & Innovation BPO/BPaaS Senior Manager

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on 08/30/2026.

Work you'll do

As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team, you will be responsible for...

  • Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions
  • Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements
  • Advise client and internal stakeholders on modernization opportunities across customer operations, digital platforms, automation, analytics, and innovation assets
  • Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery
  • Drive program governance, financial management, risk management, and executive reporting across large-scale transformation initiatives

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.

Qualifications

Required:

  • Bachelor's degree or equivalent experience
  • 10+ years of experience leading technology transformation, business process outsourcing (BPO), or business process as a service (BPaaS) programs
  • 8+ years of experience in operating model design, managed services, or service delivery transformation
  • 5+ years of experience leading program teams, workstreams, or direct reports
  • Experience developing transformation roadmaps, governance structures, and executive-level program reporting
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Master's degree
  • Experience supporting customer, sales, service, marketing, or commerce transformation programs
  • Experience with generative artificial intelligence, automation, analytics, or digital product initiatives
  • Experience with managed services, asset commercialization, or innovation-led operating models
  • Experience working with enterprise platforms, cloud technologies, or contact center technologies

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $193,000 to $272,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Qualifications:

Digital Foundry Operate & Innovation BPO/BPaaS Senior Manager

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on 08/30/2026.

Work you'll do

As a BPO/BPaaS Senior Manager on the Digital Foundry, Operate, & Innovation team, you will be responsible for...

  • Lead technology-enabled transformation programs focused on business process outsourcing, business process as a service, and managed services solutions
  • Define operating models, delivery roadmaps, and implementation plans that align business objectives, technology capabilities, and service delivery requirements
  • Advise client and internal stakeholders on modernization opportunities across customer operations, digital platforms, automation, analytics, and innovation assets
  • Oversee cross-functional teams responsible for solution design, implementation, transition, and ongoing service delivery
  • Drive program governance, financial management, risk management, and executive reporting across large-scale transformation initiatives

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to mentor and provide clear guidance to others

The team

Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercializes IP to drive growth across all Customer offerings.

Qualifications

Required:

  • Bachelor's degree or equivalent experience
  • 10+ years of experience leading technology transformation, business process outsourcing (BPO), or business process as a service (BPaaS) programs
  • 8+ years of experience in operating model design, managed services, or service delivery transformation
  • 5+ years of experience leading program teams, workstreams, or direct reports
  • Experience developing transformation roadmaps, governance structures, and executive-level program reporting
  • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • Master's degree
  • Experience supporting customer, sales, service, marketing, or commerce transformation programs
  • Experience with generative artificial intelligence, automation, analytics, or digital product initiatives
  • Experience with managed services, asset commercialization, or innovation-led operating models
  • Experience working with enterprise platforms, cloud technologies, or contact center technologies

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $193,000 to $272,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Education:Bachelor's DegreeEmployment Type:

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