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Bpo Director Jobs (NOW HIRING)

ACCION SERVICES LLC

General Manager

Indianapolis, IN · On-site

$180 - $260/hr

Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery frameworks, SOPs, and quality ...

Morales Group

General Manager (62508)

Indianapolis, IN · On-site

$150 - $190/hr

Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery frameworks, SOPs, and quality ...

ACCION SERVICES LLC

General Manager

Whitestown, IN · On-site

$180 - $260/hr

Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery frameworks, SOPs, and quality ...

3M

Director, Business Process Outsource Operations

Maplewood, MN · On-site

$250K - $290K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The position serves as the primary business interface with BPO partners, driving efficiency, consistency, and service quality across supported functions. As a Business Process Outsource Director you ...

3M

Director, Business Process Outsource Operations

Anderson, SC · On-site

$250K - $290K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The position serves as the primary business interface with BPO partners, driving efficiency, consistency, and service quality across supported functions. As a Business Process Outsource Director you ...

3M

Director, Business Process Outsource Operations

Maplewood, MN · On-site

$250K - $290K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The position serves as the primary business interface with BPO partners, driving efficiency, consistency, and service quality across supported functions. As a Business Process Outsource Director you ...

Morales Group

General Manager (62508)

Whitestown, IN · On-site

$150 - $190/hr

Direct BPO operations including data entry, order management, billing, and customer service performance to ensure accuracy * Define and enforce service delivery frameworks, SOPs, and quality ...

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Bpo Director information

See salary details

$15K

$96.7K

$185.5K

How much do bpo director jobs pay per year?

As of Aug 14, 2026, the average yearly pay for bpo director in the United States is $96,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the primary challenges faced by a BPO director, and how do they typically address them?

BPO Directors often face challenges such as balancing client expectations with operational efficiencies, maintaining high service quality across multiple teams, and adapting to rapidly changing technologies and market requirements. They address these by implementing robust performance monitoring systems, fostering a culture of continuous improvement, and regularly communicating with both clients and internal stakeholders. Proactively managing risks, ensuring compliance with industry standards, and leading change management initiatives are also key aspects of the role. Successfully navigating these challenges requires strong leadership, industry knowledge, and effective collaboration across various departments.

What is a BPO director?

A BPO Director oversees the operations and strategic direction of a Business Process Outsourcing (BPO) center. They manage client relationships, ensure service delivery meets quality and efficiency standards, and drive business growth. Their responsibilities include workforce planning, process optimization, and compliance with industry regulations. Strong leadership, operational expertise, and a customer-centric approach are key to success in this role.

What are the key skills and qualifications needed to thrive as a BPO director?

To thrive as a Bpo Director, you need extensive experience in business process outsourcing, strategic leadership, operational management, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, data analytics tools, and Six Sigma or PMP certifications is highly valuable. Exceptional communication, stakeholder management, problem-solving, and adaptability make someone stand out in this role. These skills and qualifications ensure the effective delivery of client solutions, operational excellence, and continuous business growth in a dynamic environment.

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What cities are hiring for Bpo Director jobs?

Cities with the most Bpo Director job openings:

What are the most commonly searched types of Bpo jobs?

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Bpo Director jobs near you
Infographic showing various Bpo Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $96,688 per year, or $46.5 per hour.

Executive Leadership Opportunities - BPO, CX & DT (Ongoing Hiring)

TDS Global Solutions

Remote

Full-time

Re-posted 27 days ago

Job description

At TDS Global Solutions, we are continuously building our network of high-caliber talent across contact center operations, BPO, digital transformation, and corporate leadership functions.
This is not an active job opening. Instead, this posting is designed for professionals who are interested in being considered for future opportunities aligned with their experience and career goals.
By joining our Evergreen Talent Pipeline, you may be contacted by our Talent Acquisition team as relevant opportunities arise.
What We Look For:
  • Experience within BPO, CX, or Digital Transformation environments
  • Leadership across operations, sales, client services, or shared services
  • Proven track record of driving performance, growth, or transformation
  • Experience working with global teams, outsourcing models, or complex organizations
How This Works:
  • This is not tied to a specific role or timeline
  • Our team reviews profiles and aligns candidates to future opportunities
  • If there is a strong match, we will reach out directly
Why Join Our Network:
  • Access to exclusive and unposted opportunities
  • Direct connection with our Talent Acquisition team
  • Consideration for leadership and niche roles across our client base

Requirements
  • Experience within BPO, CX, or Digital Transformation environments
  • Leadership or functional expertise in operations, sales, client services, or support functions
  • Experience working with global teams or outsourced/vendor models
  • LinkedIn Profile (or equivalent professional profile)
  • Resume / CV

Apply