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Bpo Director Jobs (NOW HIRING)

Datamark, Inc.

Sales Director

El Paso, TX · Remote

$150K/yr

The BPO Sales Director is an individual contributor to the team and we DATAMARK is looking for a passionate Sales Director to drive our growth and manage key accounts with strategic precision.

Datamark, Inc.

Sales Director

El Paso, TX · On-site +1

$150K/yr

The BPO Sales Director is an individual contributor to the team and we DATAMARK is looking for a passionate Sales Director to drive our growth and manage key accounts with strategic precision.

Datamark, Inc.

Sales Director

El Paso, TX · Remote

$150K/yr

The BPO Sales Director is an individual contributor to the team and we DATAMARK is looking for a passionate Sales Director to drive our growth and manage key accounts with strategic precision.

Datamark, Inc.

Sales Director

El Paso, TX · On-site

$135 - $165/hr

This role requires BPO Sales Experience. The Sales Director is an individual contributor to the team. Are you a dynamic and experienced sales professional ready to take on a sales Director role in ...

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$15K

$96.7K

$185.5K

How much do bpo director jobs pay per year?

As of Aug 14, 2026, the average yearly pay for bpo director in the United States is $96,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $129,500.00 per year, depending on experience, location, and employer.

What are the primary challenges faced by a BPO director, and how do they typically address them?

BPO Directors often face challenges such as balancing client expectations with operational efficiencies, maintaining high service quality across multiple teams, and adapting to rapidly changing technologies and market requirements. They address these by implementing robust performance monitoring systems, fostering a culture of continuous improvement, and regularly communicating with both clients and internal stakeholders. Proactively managing risks, ensuring compliance with industry standards, and leading change management initiatives are also key aspects of the role. Successfully navigating these challenges requires strong leadership, industry knowledge, and effective collaboration across various departments.

What is a BPO director?

A BPO Director oversees the operations and strategic direction of a Business Process Outsourcing (BPO) center. They manage client relationships, ensure service delivery meets quality and efficiency standards, and drive business growth. Their responsibilities include workforce planning, process optimization, and compliance with industry regulations. Strong leadership, operational expertise, and a customer-centric approach are key to success in this role.

What are the key skills and qualifications needed to thrive as a BPO director?

To thrive as a Bpo Director, you need extensive experience in business process outsourcing, strategic leadership, operational management, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, data analytics tools, and Six Sigma or PMP certifications is highly valuable. Exceptional communication, stakeholder management, problem-solving, and adaptability make someone stand out in this role. These skills and qualifications ensure the effective delivery of client solutions, operational excellence, and continuous business growth in a dynamic environment.

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Bpo Director jobs near you
Infographic showing various Bpo Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $96,688 per year, or $46.5 per hour.

BPO/BPS Practioner Travel & Transportation

Wipro Limited

Avenel, NJ • On-site

Full-time

Medical, Dental, PTO

Re-posted 3 days ago

Wipro rating

7.8

Company rating: 7.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

86th of 223 rated it services

Job description

Job Title: BPO/BPS Practioner Travel & Transportation
City: New Jersey, New York City
State/Province: New Jersey, New York
Posting Start Date: 1/12/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Wipro Technologies-USA is seeking a dynamic and experienced Business Development Director within our BPS/BPO segment, specifically targeting the Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo), or, other travel / Logistics / Supply Chain client experience. Retail: Omnichannel retail operations, merchandising, supply chain, and store operations sectors.
This pivotal role presents a unique opportunity for the right candidate to engage with global teams and leverage their extensive knowledge and experience in the BPO industry, ideally exceeding 15 years. As a Client Expansion Executive, you will play a crucial role in fostering collaboration and cultivating enduring partnerships with various client teams. Your deep understanding of emerging trends and innovations within the BPO sector will be instrumental as we strive to not only meet but exceed client expectations and drive meaningful success across our operations.
LOCATION: Central or East Coast
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Seeking domain-focused practitioners who bring hands-on expertise in operations and solutioning within their respective industries. This role is critical to bringing deep domain knowledge, solution expertise to Client conversations.
  • Act as a BPO subject matter expert for client engagements in Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo). Or, other travel / Logistics / Supply Chain client experience. Retail: Omnichannel retail operations, merchandising, supply chain, and store operations sectors. Multiple sectors an added advantage.
  • Partner with BPS delivery and presales teams to design innovative solutions aligned to client needs.
  • Support pursuit and deal shaping with domain insights and operational best practices.
  • Engage in process optimization and transformation initiatives leveraging industry benchmarks.

Key Responsibilities:
  • We are seeking domain-focused practitioners who bring hands-on expertise in operations and solutioning within their respective industries. This role is critical to driving transformation, improving process efficiency, and enabling growth through deep domain knowledge.
  • Pursue new BPO opportunities in Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo). Or, other travel / Logistics / Supply Chain client experience. Retail: Omnichannel retail operations, merchandising, supply chain, and store operations.
  • Partner with BPS delivery and presales teams to design innovative solutions aligned to client needs.
  • Support pursuit and deal shaping with domain insights and operational best practices.
  • Engage in process optimization and transformation initiatives leveraging industry benchmarks.
  • Actively engage and collaborate with diverse client teams to nurture strategic relationships that facilitate growth opportunities and enhance account performance.
  • Work hand-in-hand with the delivery organization, ensuring they are equipped and motivated to achieve client success while proactively identifying and addressing any challenges that arise.
  • Assist the delivery team in comprehending client requirements, ensuring that communication and reporting are effectively executed back to client teams.
  • Establish and maintain a robust pipeline of new business opportunities through strategic networking, account management, and ongoing relationship development.
  • Engage in thorough data analysis to synthesize insights and present tailored solutions to senior leadership and C-level executives, demonstrating how our services can optimize their operations.

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Ideal Experience / Competencies / Qualifications:
  • Minimum of 15 years of extensive experience in BPO/BPS services, demonstrating a well-rounded track record across various operational areas such as trust and safety, eCommerce, finance and accounting, supply chain, procurement, HR, and contact center operations.
  • Working with expanding BPO services in Travel & Transportation: Airline operations (reservations, loyalty programs, customer service, cargo), or, other travel / Logistics / Supply Chain client experience. Retail: Omnichannel retail operations, merchandising, supply chain, and store operations.
  • A rich professional network with a proven ability to build and nurture relationships with key decision-makers, facilitating mutually beneficial partnerships.
  • In-depth knowledge of outsourced solutions, with a strong ability to navigate and influence senior leaders effectively to drive business initiatives.
  • Exceptional leadership qualities, with a natural talent for motivating teams to exceed their goals and adapt to changing business landscapes.
  • Strong business acumen, with the capability to strategize effectively and identify opportunities that align with broader business objectives and challenges.
  • A Bachelor's degree in a relevant field is required.

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Expected annual pay for this role ranges from $200,000.00 to $280,000.00. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.
Applications from people with disabilities are explicitly welcome.

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