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Crm Director Jobs (NOW HIRING)

The Hollister Group

CRM Manager

Boston, MA · On-site

$130K - $140K/yr

The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM ...

Svsu

CRM Specialist

Campus, IL · On-site

General supervision is received from the Executive Director of Admissions. Functional Supervision is received from the CRM Manager. SUPERVISION EXERCISED : Functional supervision is exercised over ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

The CRM Analyst is a full-time, exempt position reporting to the Anaheim Ducks Senior Director, Ticket Strategy. This role is responsible for leading CRM initiatives across ticket sales, ticket ...

Ziff Davis Shopping

CRM Manager

Description The Opportunity: The CRM Manager will play a pivotal role in driving customer ... If you're seeking a dynamic and collaborative work environment where you can see the direct impact ...

321 the Agency

CRM Specialist

Orlando, FL · On-site

CRM Specialist ABOUT THE ROLE As a CRM Specialist at 321, you will be the technical architect and strategic advisor for our clients' customer relationship management systems. You'll design, implement ...

Edgeless Beauty Group

CRM Manager

Milwaukee, WI · On-site

$66K/yr

Description The CRM Manager is responsible for maximizing revenue growth through the strategic management, optimization, and administration of the company's AI-powered customer engagement and ...

New

Wisconsin

CRM Administrator

Kenosha, WI

$55K - $60K/yr

Reporting to the Director of Admissions,the CRM Administrator provides leadership and oversight of the Admissions Customer Relationship Management (CRM) system, currently Technolutions' Slate ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA

$84K - $94K/yr

The CRM Analyst is a full-time, exempt position reporting to the Anaheim Ducks Senior Director, Ticket Strategy. This role is responsible for leading CRM initiatives across ticket sales, ticket ...

Universities of Wisconsin

CRM Administrator

Kenosha, WI · On-site

$55K - $60K/yr

Reporting to the Director of Admissions, the CRM Administrator provides leadership and oversight of the Admissions Customer Relationship Management (CRM) system, currently Technolutions' Slate ...

Staffingine LLC

CRM Coordinator

Los Angeles, CA · On-site

$20 - $25/hr

Job Title: CRM Coordinator Job Location: Los Angeles, CA Remote Job Type: Contract * Own the end-to-end in-app banner workflow, including execution and reporting, in partnership with the vendor ...

Domaine

CRM Lead

This is a player-coach role: you'll operate as the Director of CRM's #2 in North America, with a global counterpart leading EU, directly managing our CRM Strategists while remaining deeply billable ...

The Walt Disney Company

CRM Coordinator

New York, NY · On-site

$56K - $75K/yr

Job Posting Title: CRM Coordinator Req ID: 10155271 The DTC & Growth team sits at the center of ESPN's direct-to-consumer business, bridging sports fandom and DTC growth across the full customer ...

Three21 Creative LLC

CRM Specialist

Orlando, FL · On-site

$65K - $80K/yr

CRM Specialist ABOUT THE ROLE As a CRM Specialist at 321, you will be the technical architect and strategic advisor for our clients' customer relationship management systems. You'll design, implement ...

Orveon

Coordinator CRM

Manhattan, NY · Hybrid

In this role, you will help manage the CRM calendar, segment customer data, build and schedule campaigns, and analyze performance to drive engagement and retention. You will also support loyalty ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

The CRM Analyst will support STARZ's direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing ...

Danaher

CRM Analyst

$95K - $110K/yr

The CRM Analyst is responsible for regional CRM data, supports commercial standard process and end to end CRM funnel management, including CRM onboarding and training for new and existing team ...

Anaheim Ducks

CRM Analyst

Anaheim, CA · On-site

The CRM Analyst role involves leading CRM initiatives across various sales and service operations, focusing on data analysis and optimization of the Salesforce CRM system to enhance customer ...

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Crm Director information

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$23.5K

$121.5K

$189.5K

How much do crm director jobs pay per year?

As of Jul 26, 2026, the average yearly pay for crm director in the United States is $121,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Crm Director position, and why are they important?

To thrive as a CRM Director, you need expertise in customer relationship management strategies, data analysis, and project leadership, often supported by a degree in marketing, business, or a related field. Familiarity with leading CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics, as well as certifications like Salesforce Certified Administrator or equivalent, are highly valued. Strong interpersonal skills, strategic thinking, and effective cross-functional communication help set outstanding candidates apart. These competencies are essential for aligning CRM initiatives with business objectives, driving customer retention, and leading teams to deliver impactful results.

What does a CRM Director do?

A CRM Director oversees a company's customer relationship management strategy, ensuring effective engagement, retention, and loyalty. They analyze customer data, implement CRM software, and develop campaigns to improve customer interactions. Their role involves collaboration with sales, marketing, and IT teams to optimize customer experiences and drive business growth. Strong leadership, data-driven decision-making, and a deep understanding of customer behavior are key to success in this role.

What are the typical responsibilities of a CRM Director on a daily or weekly basis?

A CRM Director generally oversees the planning, execution, and optimization of customer relationship strategies, collaborates with marketing, sales, and IT teams, and analyzes customer data to enhance engagement and retention. On a daily or weekly basis, this may involve leading CRM campaign strategy meetings, reviewing system performance metrics, managing CRM software configurations, and working closely with other department heads to align objectives. They also mentor teams, resolve process issues, and drive adoption of best practices. This role offers a dynamic mix of strategic oversight and hands-on problem-solving, ideal for professionals who enjoy both leadership and direct impact on customer experience.

More about Crm Director jobs
What cities are hiring for Crm Director jobs? Cities with the most Crm Director job openings:
What are the most commonly searched types of Crm jobs? The most popular types of Crm jobs are:
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Crm Director jobs near you
Infographic showing various Crm Director job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $121,522 per year, or $58.4 per hour.
CRM Manager

CRM Manager

The Hollister Group

Boston, MA • On-site

$130K - $140K/yr

Full-time

Posted 8 days ago

Job description

The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship intelligence ecosystem. This role is responsible for translating marketing technology strategy into CRM platform capabilities, driving data governance, and surfacing actionable client intelligence in support of broader marketing and digital marketing initiatives. The CRM Manager acts as the bridge between strategy and execution, partnering with Marketing colleagues, practice leaders, IT, and technology vendors to ensure the CRM ecosystem delivers measurable business value and supports firm growth priorities. The role also identifies and advances opportunities to leverage AI and emerging technologies to enhance CRM capabilities, data insights, and operational efficiency. The CRM Manager partners closely with the Marketing Operations Manager to align CRM priorities with broader systems strategy, cross-platform initiatives, and firm wide technology investments.
Compensation:
$130-140k + 20% bonus
Responsibilities:
  • Own the CRM, ERM, and relationship intelligence product roadmaps, enhancement backlog, and day-to-day prioritization ensuring alignment with broader marketing technology strategy, firm growth priorities, and user needs.
  • Serve as the primary business owner for CRM platform management, translating broader marketing strategy into platform capabilities, workflows, and priorities in partnership with the Marketing Operations Manager.
  • Establish and maintain a CRM data governance framework, including data standards, stewardship roles, taxonomies, business rules, sync controls, exception management, and ongoing quality monitoring.
  • Act as the liaison between senior stakeholders and the broader Marketing Operations team, serving as the go-to partner for CRM systems and data strategy.
  • Meet regularly with stakeholder groups to identify system needs and pain points; lead weekly CRM meetings and joint vendor/IT discussions.
  • Develop and maintain product roadmaps covering leadership objectives, timelines, and system development priorities.
  • Draft requirements documents for new development projects and explore viable vendor solutions to bridge system gaps.
  • Identify data gaps and work with the Marketing Data Coordinator and Marketing & Campaign Specialist to prioritize and resolve data quality issues.
  • Develop, document, and socialize data quality standards; contribute to team infrastructure through templates, systems, and processes others can use and learn from.
  • Build custom reports and dashboards to support stakeholder initiatives and surface cross-sell opportunities or relationship intelligence signals.
  • Identify and implement opportunities to leverage AI and automation within the CRM and data ecosystem to improve data quality, reporting, segmentation, and user workflows.
  • Coordinate and conduct user system testing. This includes producing testing scripts, identifying appropriate testing groups, and developing a regression testing model for periodic system upgrades.
  • Drive user adoption through proactive engagement, training programs, and support documentation.
  • Manage and optimize the ERM solution: identify opportunities to extend usability, uncover actionable business development trends, and develop custom reports and dashboards.
  • Present periodic updates to the Marketing team on new system functionality and related processes; represent the team in cross-functional discussions and with external vendors.
Requirements:
  • Bachelor's degree in Marketing, Business, Information Systems, or a related field required.
  • 6-8+ years of experience in CRM administration required, preferably in a professional services setting.
  • Demonstrated experience owning CRM platforms end-to-end, including roadmap development, stakeholder management, and data governance.
  • Proven ability to work independently on complex, multi-stakeholder projects and manage high-stakes initiatives end-to-end.
  • Strong proficiency in CRM and ERM platforms, with experience in data synchronization, reporting, and workflow configuration required.
  • Experience establishing and maintaining data governance standards and practices across integrated systems.
  • Experience building reports and dashboards (e.g., Power BI or similar tools) to support business insights and decision-making.
  • Experience applying AI or automation tools to improve data workflows, reporting, or business processes within CRM or marketing technology environments.
  • Excellent communication and presentation skills, with the ability to translate technical concepts for non-technical audiences and engage confidently with senior stakeholders.
  • Sound judgment and professionalism when engaging with senior consultants, vendors, and firm leadership.
  • Experience with Power BI or other business intelligence and reporting tools.
  • Knowledge of data governance frameworks and best practices.
  • An inclusive and growth-oriented mindset, strong interpersonal skills, and an ability to work collaboratively across different teams and seniority levels throughout the firm.
  • To the extent permitted by applicable law, eligible candidates must be authorized to work in the United States without sponsorship or restriction, now and in the future.

Preferred Requirements:
  • Familiarity with legal, financial, or professional services industry environments.
  • Experience designing and delivering end-user training programs and building team documentation infrastructure.
  • Familiarity with AI-driven tools for data enrichment, relationship intelligence, or marketing optimization.
Our Commitment to Inclusion & Belonging
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupations or positions.

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