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Full Time Crm Manager Jobs (NOW HIRING)

Ten Group

CRM Manager

New York, NY · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Ten Group

CRM Manager

Las Vegas, NV · On-site

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic ...

Detroit Pistons

CRM Manager

Detroit, MI · On-site

The CRM Manager is responsible for managing and optimizing the organization's customer relationship management platform to increase customer insights, streamline processes, and support business ...

CSS, Inc

CRM Manager

Chevy Chase, MD · On-site

The CRM Manager is the day-to-day manager of the federal client's CRM system (Salesforce) and is primarily responsible for ensuring that the system delivers meaningful, real-time insights for ...

Colgate-Palmolive Company

CRM Manager

New York, NY

$96K - $137K/yr

Summary: As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign ... S. on a full-time basis and must not require the Company's sponsorship to continue to work legally ...

Amor

Rabatt auf Schmuck - profitiere von einer Bandbreite modernster Schmuckstucke sowie Uhren Dein Bereich der Selbstverwirklichung: * CRM (Klaviyo): * Planung und Umsetzung von E-Mail-Flows (Welcome ...

AEG

CRM Manager, TD Garden

Boston, MA · On-site

$75K - $101K/yr

The opportunity Delaware North Boston Holdings is seeking a full-time CRM Manager to support our team at TD Garden in Boston, Massachusetts, home to world-class sports and entertainment. As CRM ...

Philip Morris International

CRM Specialist

Stamford, CT · On-site

$80K - $101K/yr

... Manager to deliver effective, compliant, and consumer-centric communications. This role focuses on campaign coordination, quality assurance, reporting, and performance analysis across CRM channels ...

Management Business Solutions

Be Seen First

Business Operations & CRM Manager

Kalamazoo, MI · On-site

$80K - $120K/yr

TITLE: Business Operations & CRM Manager LOCATION: Kalamazoo, MI SUMMARY: Management Business Solutions is seeking a Business Operations & CRM Manager for a growing organization in Kalamazoo, MI.

The Vitamin Shoppe

Director, CRM

Secaucus, NJ

Responsibilities CRM & Retention Strategy: * Design and oversee the CRM strategy and marketing operations for The Vitamin Shoppe, encompassing email, SMS, and other direct marketing channels.

Svsu

CRM Specialist

Campus, IL · On-site

Job Title: CRM Specialist Full or Part Time: Full time Hours: 40 Exempt: Yes Supervisory Org: Graduate Admissions (PM) JOB SUMMARY: The CRM Specialist serves Enrollment Management Departments such as ...

Independencepetgroup

... Manager, this role helps deliver targeted, datadriven communications that deepen customer engagement, improve retention, and drive measurable business outcomes. Key Responsibilities CRM Operations ...

New

Independencepetgroup

... Manager, this role helps deliver targeted, datadriven communications that deepen customer engagement, improve retention, and drive measurable business outcomes. Key Responsibilities CRM Operations ...

New

King and Spalding LLP

CRM Specialist

Washington, DC · On-site

$77K - $97K/yr

The CRM Specialist is responsible for helping ensure the accuracy, consistency, and effective use ... All full-time Business Services employees may participate in King & Spalding's comprehensive ...

King and Spalding LLP

CRM Specialist

New York, NY · On-site

$77K - $97K/yr

The CRM Specialist is responsible for helping ensure the accuracy, consistency, and effective use ... All full-time Business Services employees may participate in King & Spalding's comprehensive ...

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All JobsFull Time Crm Manager Jobs

Full Time Crm Manager information

See salary details

$39K

$102.1K

$172K

How much do full time crm manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for full time crm manager in the United States is $102,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $132,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Crm Manager vs Customer Support Specialist?

AspectFull Time Crm ManagerCustomer Support Specialist
CredentialsCRM certifications, marketing or business degreeCustomer service training, communication skills
Work EnvironmentOffice-based, marketing or sales teamsCall centers, support teams, online chat
Industry UsageMarketing, sales, customer relationship managementCustomer service, technical support

The Full Time Crm Manager focuses on developing and managing customer relationship strategies, utilizing CRM tools to enhance engagement. In contrast, a Customer Support Specialist primarily handles direct customer inquiries and issues. While both roles require strong communication skills, the CRM Manager emphasizes strategic planning and data analysis, whereas the Support Specialist concentrates on immediate customer assistance.

What are the key skills and qualifications needed to thrive as a Full Time CRM Manager, and why are they important?

To thrive as a Full Time CRM Manager, you need expertise in customer relationship management, data analysis, and campaign strategy, often supported by a relevant degree and experience with CRM platforms. Familiarity with tools like Salesforce, HubSpot, or Microsoft Dynamics, as well as certifications in CRM systems or digital marketing, is typically required. Strong communication, problem-solving, and leadership skills are essential for managing cross-functional teams and driving customer engagement initiatives. These competencies ensure effective CRM program execution, improved customer retention, and measurable business growth.

How does a CRM Manager typically collaborate with marketing and sales teams to improve customer engagement?

A CRM Manager works closely with both marketing and sales teams to ensure customer data is leveraged effectively for personalized campaigns and targeted outreach. This collaboration often involves regular strategy meetings to align on customer segmentation, campaign objectives, and feedback loops from sales on lead quality. By sharing insights on customer behavior and campaign performance, the CRM Manager helps both teams refine their approaches, ultimately improving engagement and conversion rates. Additionally, the CRM Manager may coordinate the integration of CRM tools with marketing automation platforms and provide training or support to colleagues.

What does a Full Time CRM Manager do?

A Full Time CRM (Customer Relationship Management) Manager is responsible for developing and implementing strategies to manage and improve a company's interactions with current and potential customers. They oversee the use of CRM software, analyze customer data, segment audiences, and coordinate marketing campaigns to boost customer engagement and retention. CRM Managers work closely with sales, marketing, and customer service teams to ensure a seamless and personalized customer experience. Their goals often include increasing customer satisfaction, loyalty, and lifetime value.
More about Full Time Crm Manager jobs
What cities are hiring for Full Time Crm Manager jobs? Cities with the most Full Time Crm Manager job openings:
What are the most commonly searched types of Crm Manager jobs? The most popular types of Crm Manager jobs are:
What states have the most Full Time Crm Manager jobs? States with the most job openings for Full Time Crm Manager jobs include:
What job categories do people searching Full Time Crm Manager jobs look for? The top searched job categories for Full Time Crm Manager jobs are:
Full Time Crm Manager jobs near you
Infographic showing various Full Time Crm Manager job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, 31% Part Time, 1% Temporary, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $102,130 per year, or $49.1 per hour.

CRM Manager

Ten Group

New York, NY • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 5 days ago

Job description

As CRM Manager (Customer Relationship Management), you will play a critical role in leading the delivery of our CRM program across the Americas/EMEA/LAC/APAC region while driving major strategic initiatives on a global scale. You will collaborate with stakeholders worldwide to scale and enhance our CRM capabilities and provide direct line management to team members as required. In this role, you will take full ownership of the Americas CRM landscape and agenda, working closely with a global, cross-functional team to drive day-to-day CRM planning, management, and execution across the region. The primary focus will be to deliver sustainable growth through ongoing tactical and strategic campaign optimization, supported by regular performance analysis and clear communication of insights back to the business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • CRM Program Management: CRM Leadership & Ownership Responsible for owning and delivering best-in-class CRM strategy and execution across the customer lifecycle. This role combines strategic thinking with hands-on delivery, using Braze as a core platform to drive personalised, timely, and high-performing customer communications. You will play a key role in advancing CRM capability, embedding innovation, and delivering measurable commercial and customer outcomes.
  • Own and lead the end-to-end delivery and performance of the CRM program across the Americas/EMEA/LAC/APAC region.
  • Set the strategic direction for the Americas/EMEA/LAC/APAC CRM agenda, driving efficient day-to-day planning, management, and execution.
  • Translate business objectives and customer insights into clear CRM plans and roadmaps.
  • Champion a customer-first, value-led approach to CRM, aligned with best practice
  • Serve as the primary regional authority and escalation point for all CRM-related activity.
  • Lead the scoping, planning, and execution of major data, technology, and marketing automation initiatives to advance CRM capability and impact.
  • Own CRM performance analysis and reporting across the region, delivering clear, actionable insights and recommendations to inform strategy, optimization, and business decision-making. CRM Expertise
  • Act as a Braze subject-matter expert, owning campaign builds, Canvas journeys, segmentation, and orchestration.
  • Design and deliver multi-channel CRM activity leveraging Braze capabilities such as real-time event triggers, dynamic content, and connected content to drive relevance and performance.
  • Partner with technical teams to optimise data feeds, integrations, and event schemas.
  • Drive advanced personalisation using behavioural, transactional, and preference data.
  • Apply modern CRM techniques such as: Real-time and event-based messaging &AI-driven send-time optimisation and message prioritisation and
  • Decisioning and next-best-action logic
  • Proactively stay ahead of CRM innovation, identifying and piloting new features and emerging industry capabilities.
  • Own the CRM testing and optimisation framework, including A/B testing, multivariate testing.
  • Use performance data and insights to continuously optimise journeys, content, and cadence.
  • Measure incrementality and ROI to demonstrate CRM impact on commercial outcomes.
  • Monitor and report on CRM performance against KPIs, including engagement, conversion, retention, and revenue.
  • Partner with analytics teams to define success metrics and improve reporting maturity. Translate data into actionable insights and recommendations for stakeholders. Team and Stakeholder Collaboration
  • Provide leadership and management to CRM team members, as relevant, ensuring effective delivery of the agreed CRM strategy while prioritizing capability building, performance, and long-term professional development.
  • Act as the regional authority and subject-matter expert for all CRM-related initiatives, providing strategic guidance, best practices, and thought leadership across the organization.
  • Foster strong collaboration with internal stakeholders and cross-functional partners to ensure CRM initiatives are aligned with broader business and marketing objectives.
  • Serve as the primary point of contact for our email service provider, managing the relationship to ensure strong performance, operational excellence, and ongoing platform optimization.
  • Partner closely with external vendors and technology partners as required to support CRM execution, innovation, and continuous improvement.

BEHAVIORAL EXPECTATIONS:
As CRM Manager, you will be expected to role model the behaviors aligned with our Ten Standards and our core values of being Member Focused, Trustworthy, and Pioneering. This requires a consistently positive, solution-oriented, and collaborative approach to your work. You will demonstrate a strong customer-centric mindset, advanced analytical capability, and the ability to manage multiple initiatives concurrently. A proactive approach to problem-solving, coupled with a commitment to continuous improvement, will be critical to driving the ongoing success and evolution of our CRM initiatives. We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
Requirements
  • Significant experience as a CRM Manager with a deep understanding of core CRM principles.
  • Proven line management experience is essential.
  • Extensive experience with Email Service Providers (ESPs), including creating and reviewing complex segmentation queries.
  • Minimum 2 years of experience with Braze
  • Strong customer-centric mindset, covering campaign creation, lifecycle optimization, test & learn methodology, KPI definition, and reporting.
  • Excellent data and analytical skills, with the ability to interpret insights and provide actionable recommendations.
  • Proven track record in managing end-to-end CRM programs and email marketing processes.
  • Expertise in CRM principles, email marketing, and customer lifecycle management.
  • Demonstrated ability to drive measurable improvements in campaign effectiveness and KPIs.
  • Ability to define, implement, and promote best practices in CRM and email marketing.
  • Strong project management, communication, and analytical skills.
  • Experience collaborating with global stakeholders and managing relationships with email service providers.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Benefits
Aside from regular Extended Health, Dental, Vision, we have other benefits listed below:
  • Employee Assistance and mental wellness resources
  • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location.
  • 3 extra float days after 3 years of work.
  • One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days.
  • Full catalogue of learning modules that cover a wide range of categories for personal and professional development
  • Discount on Pet Insurance and a variety of other non-travel perks and discounts
  • Working Holidays: Ability to work from any of our 23 global offices for a short period of time

DE & I Statement
Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

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