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Crm Analyst Jobs (NOW HIRING)

Baltimore Orioles

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

Job Title: CRM Analyst Reports to: Director, Business Analytics Department: Strategy & Analytics Location: Baltimore, MD Type: Full-time, Exempt Position Summary : The Baltimore Orioles organization ...

Danaher

CRM Analyst

$95K - $110K/yr

The CRM Analyst is responsible for regional CRM data, supports commercial standard process and end to end CRM funnel management, including CRM onboarding and training for new and existing team ...

The Mathworks

Senior CRM Analyst

Natick, MA · On-site

$105K - $164K/yr

As a Senior CRM Analyst - Sales, you will play a key role in shaping and evolving MathWorks' Salesforce-based CRM ecosystem in support of Sales, Marketing, and Customer Success. You will be part of a ...

Skechers

Analyst, Loyalty & CRM

Manhattan Beach, CA · On-site

The Analyst, Loyalty & CRM Analytics role focuses on improving customer retention and lifetime value by analyzing customer data and supporting CRM and loyalty initiatives. Responsibilities : • ...

Skechers

Analyst, Loyalty & CRM

Manhattan Beach, CA

$85K - $120K/yr

The Analyst, Loyalty & CRM Analytics helps improve customer retention, repeat purchases, and lifetime value across Skechers digital and retail channels by turning customer and behavioral data into ...

AllSTEM Connections

CRM Analytics Analyst

Orlando, FL · On-site

$72K - $83K/yr

... Analyst (Digital Marketing Data Infrastructure) Role Overview We are seeking an analytical and driven CRM Analytics Analyst to play a pivotal role in building, scaling, and maintaining our internal ...

David Yurman

Senior Analyst, CRM

New York, NY

Senior Analyst, CRM Role Overview We're looking for a hands-on Omni channel - CRM Analyst to plan, execute, and measure lifecycle across both retail and ecomm. You'll own definitions, reporting, and ...

Vector Solutions

CRM Analytics Engineer

Tampa, FL · On-site

Working within Salesforce and CRM Analytics (CRMA), you will support the datasets, dashboards, and reporting that Sales, Marketing, and Customer Success rely on to measure performance and make data ...

Vector Solutions

CRM Analytics Engineer

Cincinnati, OH · On-site

$105K - $130K/yr

Working within Salesforce and CRM Analytics (CRMA), you will support the datasets, dashboards, and reporting that Sales, Marketing, and Customer Success rely on to measure performance and make data ...

321 The Agency

CRM Specialist

Orlando, FL · On-site

CRM Specialist ABOUT THE ROLE As a CRM Specialist at 321, you will be the technical architect and ... Develop A/B testing strategies for campaign optimization, analyzing performance metrics to drive ...

Three21 Creative LLC

CRM Specialist

Orlando, FL · On-site

$65K - $80K/yr

CRM Specialist ABOUT THE ROLE As a CRM Specialist at 321, you will be the technical architect and ... Develop A/B testing strategies for campaign optimization, analyzing performance metrics to drive ...

321 the Agency

CRM Specialist

Orlando, FL · Remote

Develop A/B testing strategies for campaign optimization, analyzing performance metrics to drive ... Serve as the primary CRM expert for assigned client accounts, providing strategic guidance on ...

Procom Services

CRM Developer/Analyst

Milwaukee, WI · On-site

Microsoft Dynamics Analyst Job Details The ideal candidate will be an experienced Microsoft Dynamics CRM Developer/Analyst with .net background . The person will work closely with Business Process ...

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business ...

Analysis Group, Inc.

CRM Manager

Boston, MA · On-site

Overview Analysis Group is one of the largest international economics consulting firms, with more ... The CRM Manager serves as the primary business owner of the firm's CRM, ERM, and relationship ...

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Crm Analyst information

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$55K

$97.9K

$137K

How much do crm analyst jobs pay per year?

As of Aug 4, 2026, the average yearly pay for crm analyst in the United States is $97,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $124,000.00 per year, depending on experience, location, and employer.

What are the typical career advancement opportunities for a CRM analyst?

CRM Analysts often have clear paths for career growth within organizations, including progression to senior analyst, CRM manager, or even roles in customer experience and marketing strategy. Gaining expertise in specific CRM platforms, leading projects, and collaborating with cross-functional teams can open doors to leadership or specialized technical positions. Many companies encourage CRM Analysts to pursue further training and certifications, which can accelerate advancement. As businesses increasingly invest in customer data and relationship management, the role offers strong long-term potential for professional development.

What does a CRM analyst do?

A CRM Analyst is responsible for managing customer relationship management (CRM) systems, analyzing customer data, and identifying trends to improve business strategies. They work closely with sales, marketing, and customer service teams to enhance customer engagement and retention. Their role includes reporting on customer behaviors, optimizing CRM workflows, and ensuring data accuracy.

What do you need to be a CRM analyst?

To become a CRM analyst, you typically need a bachelor's degree in marketing, business, or a related field, along with strong analytical skills and experience with customer relationship management software like Salesforce or HubSpot. Proficiency in data analysis tools such as Excel, SQL, or Tableau is also important, as well as good communication skills to interpret and present insights effectively.

How much do CRM analysts make?

CRM analysts typically earn a median annual salary of around $65,000 to $85,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced analysts with skills in data analysis and CRM tools like Salesforce or HubSpot can earn higher salaries and bonuses.

What are the key skills and qualifications needed to thrive in the CRM analyst position, and why are they important?

To thrive as a CRM Analyst, you need strong analytical skills, attention to detail, and a solid background in data management or business analysis, often supported by a degree in business, IT, or a related field. Experience with CRM platforms such as Salesforce or Microsoft Dynamics, proficiency in data analysis tools like Excel or SQL, and relevant certifications are highly valuable. Excellent communication, problem-solving abilities, and a collaborative mindset greatly enhance effectiveness in this role. These skills are crucial for interpreting customer data accurately, optimizing CRM strategies, and facilitating cross-functional teamwork to drive business growth.

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Crm Analyst jobs near you
Infographic showing various Crm Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $97,916 per year, or $47.1 per hour.

CRM Analyst

Baltimore Orioles

Baltimore, MD • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Job Title: CRM Analyst
Reports to: Director, Business Analytics
Department: Strategy & Analytics
Location: Baltimore, MD
Type: Full-time, Exempt
Position Summary:
The Baltimore Orioles organization is a storied Major League Baseball franchise with a proud tradition, passionate fans, and a deep connection to Baltimore. Under new leadership, the team is entering an exciting chapter focused on building a winning tradition, delivering a world-class fan experience, fostering innovation, and making a meaningful impact in our community.
We are seeking a CRM Analyst to help the Orioles better understand, engage, and grow our fan base through data and systems. In this role, you will be responsible for maintaining and enhancing our CRM environment, ensuring data accuracy, consistency, and alignment across sales, marketing, ticketing, and analytics platforms. This position enables data-driven decision-making by transforming fan and customer data into reliable reporting, insights, and operational workflows. You will partner closely with cross-functional teams to support CRM administration, integrations, reporting, and campaign execution. The ideal candidate is analytical, detail-oriented, and proactive, with experience working in CRM systems (e.g., Salesforce), managing data quality, and using data to drive measurable business outcomes.
Key Responsibilities:
  • Support Fan Engagement and Revenue Operations
    • Serve as the primary business owner and first line of support for the CRM system, including configuration, data quality, user access, training, and day-to-day operations
    • Partner with ticketing and corporate partnerships teams to ensure CRM processes support fan engagement, sales execution, and revenue tracking
    • Build targeted lead lists, segments, and campaigns using CRM and integrated data sources
  • Enable Data-Driven Decision-Making
    • Develop and maintain reports, dashboards, and analyses to track sales activity, pipelines, renewals, invoicing, and other key performance indicators
    • Analyze and synthesize CRM, ticketing, marketing, and sponsorship data to deliver actionable insights that improve revenue performance and operational efficiency
  • Optimize CRM Systems and Processes
    • Support the development and execution of a CRM roadmap, including system enhancements, process improvements, and data initiatives aligned with business priorities
    • Identify and implement process improvements and automation to reduce manual work and improve data reliability
    • Maintain data integrity across CRM, ticketing, marketing, and data warehouse systems
    • Manage data-related issues with third-party vendors and internal technical partners
  • Drive Adoption, Documentation, and Best Practices
    • Create and maintain clear documentation for CRM processes, data definitions, and reporting standards
    • Gather and incorporate user feedback to improve CRM usability, adoption, and effectiveness
    • Stay current on CRM tools, features, and recommend enhancements to strengthen how the organization uses data

Qualifications:
  • Bachelor's degree in a quantitative, analytical, or business-related field (e.g., Mathematics, Statistics, Data Science, Business Analytics, Information Systems), or equivalent professional experience
  • 2+ years of hands-on experience supporting or administering a CRM platform (Salesforce preferred), including data management, reporting, and user support
  • Experience working with CRM and related data sources to support sales, marketing, ticketing, or customer engagement workflows
  • Demonstrated ability to build clear, accurate dashboards and reports using data visualization tools (e.g., Tableau, Power BI, Salesforce reporting)
  • Strong analytical and problem-solving skills, with the ability to interpret data, identify patterns, and translate findings into actionable insights
  • High proficiency in Excel and SQL, with a working understanding of relational databases, data warehousing concepts, and data integration workflows
  • Excellent written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders at all levels of the organization
  • Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, deadline-driven environment
  • Familiarity with CRM concepts, best practices, and third-party tools commonly used for data ingestion, marketing automation, and analytics
  • Curiosity and initiative to learn new tools, stay current on CRM and analytics trends, and continuously improve systems and processes

The anticipated salary for this role is $65,000-$75,000 annually depending on experience, plus bonus opportunity.
The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.
The Baltimore Orioles provide generous benefits, including unlimited PTO, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, concession/merchandise discounts, free parking and complimentary baseball tickets to home games. 401(k) plan with discretionary employer match available after one year of service and 1,000 hours is also available.
This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.
Posted: 5/11/2026
DISCLAIMER:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
EQUAL OPPORTUNITY STATEMENT:
The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran's status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.

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