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Crm Functional Analyst Jobs (NOW HIRING)

Hirekeyz Inc

ServiceNow Functional Analyst

Herndon, VA · On-site

Role: ServiceNow Functional Analyst Location: Hybrid (Herndon, VA) Note: Local candidates are ... Excellent customer relationship management skills including ability to lead requirements gathering ...

AEG

CRM Analyst

Baltimore, MD · On-site

$65K - $75K/yr

You will partner closely with cross-functional teams to support CRM administration, integrations, reporting, and campaign execution. The ideal candidate is analytical, detail-oriented, and proactive ...

Bel Fuse Inc.

CRM Analyst (Hybrid)

Portland, OR · Hybrid

$90K - $113K/yr

The CRM Analyst is a hands-on functional role responsible for the strategy, configuration, and day-to-day operation of Bel Fuse's customer relationship management platforms, with primary focus on ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA

$84K - $94K/yr

CRM Analyst Pay Details: The annual base salary range for this position in California is $84,500 to $94,500 per year. The starting pay for the successful candidate depends on various job-related ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

The CRM Analyst will support STARZ's direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing ...

Essilor

CRM Analyst

Dallas, TX · On-site

GENERAL FUNCTION The CRM Data Analyst oversees the maintenance and optimization of the SAP Sales Cloud platform, ensuring data accuracy, system performance, and user support. This individual acts as ...

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How much do crm functional analyst jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for crm functional analyst in the United States is $39.12, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $43.27 per hour, depending on experience, location, and employer.

What do you need to be a CRM analyst?

To become a CRM functional analyst, candidates typically need a bachelor's degree in business, information technology, or a related field, along with experience in CRM systems like Salesforce or Microsoft Dynamics. Strong analytical skills, knowledge of database management, and proficiency with data analysis tools are essential. Certifications in CRM platforms can also enhance job prospects.

What does a CRM analyst do?

A CRM analyst is responsible for managing and analyzing customer relationship management systems to improve customer engagement and retention. They configure CRM software, generate reports, and interpret data to support marketing, sales, and service strategies, often using tools like Salesforce or Microsoft Dynamics. Strong analytical skills and knowledge of database management are essential for this role.

How much do functional analysts make in the US?

Functional analysts, including CRM functional analysts, typically earn between $70,000 and $110,000 annually in the US, depending on experience, location, and industry. Entry-level roles may start lower, while experienced analysts with certifications and specialized skills can earn higher salaries. Compensation often includes benefits such as bonuses and professional development opportunities.

What are CRM Functional Analysts?

CRM Functional Analysts are professionals who specialize in analyzing, designing, and optimizing customer relationship management (CRM) systems to meet business needs. They work closely with stakeholders to gather requirements, configure CRM platforms, and ensure that the system is aligned with organizational processes. Their responsibilities also include troubleshooting issues, providing user training, and supporting the continuous improvement of CRM workflows to enhance customer interactions and business outcomes.

What is the difference between Crm Functional Analyst vs Crm Business Analyst?

AspectCrm Functional AnalystCrm Business Analyst
Primary FocusSystem configuration, customization, and technical requirementsBusiness process analysis and requirements gathering
SkillsCRM platforms, technical skills, system testingBusiness analysis, communication, stakeholder management
CertificationsCRM certifications, BA certifications often preferredBA certifications, CRM knowledge beneficial
Work EnvironmentIT teams, technical departmentsBusiness units, project teams

While both roles involve working with CRM systems, the Crm Functional Analyst primarily focuses on system configuration and technical aspects, whereas the Crm Business Analyst emphasizes understanding business needs and translating them into system requirements. Both roles often collaborate but serve different functions within CRM projects.

What are some common challenges faced by CRM Functional Analysts when gathering user requirements?

CRM Functional Analysts often encounter challenges in gathering user requirements due to varying stakeholder expectations and differing business processes across departments. It can be difficult to balance these needs and translate them into technical specifications that the development team can implement. Clear communication, active listening, and effective documentation are essential to ensure that all functional requirements are accurately captured and prioritized. Building strong relationships with end users and project managers helps facilitate smoother requirement-gathering and project alignment.

What are the key skills and qualifications needed to thrive as a CRM Functional Analyst, and why are they important?

To thrive as a CRM Functional Analyst, you need a solid understanding of customer relationship management principles, business process analysis, and requirements gathering, often supported by a relevant degree or CRM certifications. Familiarity with CRM platforms like Salesforce or Microsoft Dynamics, as well as proficiency in data analysis and reporting tools, is typically required. Strong communication, problem-solving, and stakeholder management skills help you bridge the gap between technical teams and business users. These competencies are essential for ensuring CRM solutions align with organizational goals and drive user adoption and satisfaction.

How much do CRM analysts make?

CRM analysts typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Salaries can increase with proficiency in CRM tools like Salesforce or Microsoft Dynamics and relevant certifications.
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Crm Functional Analyst jobs near you
Salesforce CRM Functional Analyst

Salesforce CRM Functional Analyst

InfoVision, Inc.

Denver, CO • On-site

Full-time

Posted 15 days ago

Job description

Salesforce CRM Functional Analyst
Denver, CO
Role Overview
The CRM/Salesforce Functional Analyst serves as the bridge between business teams and Salesforce solution delivery for the Salesforce CRM Consolidation via Org Merge. This role focuses on process definition, requirements translation, and validation to ensure the merged org supports scalable, standardized B2C operations across Campaign, Leads, Accounts, Contacts, Opportunity, Contract, Renewal, Billing, and Usage processes.
Key Responsibilities:
Business Analysis & Requirements
  • Lead discovery sessions with business teams (Sales, CSM, Operations) to document process pain points and desired future-state capabilities.
  • Translate business requirements into functional specifications, user stories, and acceptance criteria.
  • Map current-state of retiring org processes and identify gaps with the retaining org model.
  • Align process flows to Lead-to-Cash lifecycle and global standard objects.

Functional Design & Validation
  • Define Salesforce data models, page layouts, automations, and integrations supporting B2B and B2C business models.
  • Ensure configuration design adheres to governance standards and reuse principles.
  • Collaborate with architects and developers to validate that technical builds meet functional intent.
  • Create and execute UAT scripts; track defects to resolution.

Data & Integration Alignment
  • Support data migration mapping and validation between Salesforce, ERP, and Data Warehouse.
  • Define field-level ownership and transformation rules for core KPIs based on the business model.
  • Collaborate on integration testing for existing and new integrations built.

Change Enablement & Adoption
  • Prepare user training materials and process documentation for new Salesforce workflows.
  • Participate in requirement sessions and end-user validation.
  • Gather post-go-live feedback for continuous improvement and backlog grooming.

Required Skills/Experience:
  • 6-10 years of experience as a CRM/Salesforce Functional Analyst or Business Systems Analyst.
  • Strong understanding of Sales Cloud, Service Cloud, and Experience Cloud capabilities.
  • Hands-on knowledge of Salesforce platform; Flows, approval processes, page layouts, and Lightning App configuration.
  • Experience supporting org merges, data migrations, or large CRM transformations.
  • Salesforce Administrator or Sales Cloud Consultant certification preferred.
  • Familiarity with Lead-to-Cash processes, CPQ, billing/usage integrations, and data governance best practices.
  • Strong analytical, documentation, and communication skills.

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