ZipRecruiter

Log In

1

Crm Functional Analyst Jobs (NOW HIRING)

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

Description The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and ...

La Mesa RV

Sr. CRM Specialist (19524)

Phoenix, AZ · On-site

Proven experience as a CRM Functional Analyst, Specialist, or Implementer, preferably in a B2C environment. * Strong understanding of Microsoft Dynamics CRM sales and marketing capabilities.

WorldWide Electric Corp

CRM Analyst

Atlanta, GA · Remote

This individual will partner closely with cross-functional teams to ensure CRM processes are ... The CRM Business Analyst will also play a key role in supporting users, improving reporting ...

Skechers

Analyst, Loyalty & CRM

Manhattan Beach, CA · On-site

$85K - $120K/yr

The Analyst, Loyalty & CRM Analytics helps improve customer retention, repeat purchases, and ... Reporting & Cross-Functional Support * Support weekly and monthly CRM and loyalty performance ...

next page

Showing results 1-20

All JobsCrm Functional Analyst Jobs

Crm Functional Analyst information

See salary details

$21

$39

$55

How much do crm functional analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for crm functional analyst in the United States is $39.12, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $43.27 per hour, depending on experience, location, and employer.

What is a CRM Functional Analyst?

CRM Functional Analysts are professionals who specialize in analyzing, designing, and optimizing customer relationship management (CRM) systems to meet business needs. They work closely with stakeholders to gather requirements, configure CRM platforms, and ensure that the system is aligned with organizational processes. Their responsibilities also include troubleshooting issues, providing user training, and supporting the continuous improvement of CRM workflows to enhance customer interactions and business outcomes.

What is the difference between Crm Functional Analyst vs Crm Business Analyst?

AspectCrm Functional AnalystCrm Business Analyst
Primary FocusSystem configuration, customization, and technical requirementsBusiness process analysis and requirements gathering
SkillsCRM platforms, technical skills, system testingBusiness analysis, communication, stakeholder management
CertificationsCRM certifications, BA certifications often preferredBA certifications, CRM knowledge beneficial
Work EnvironmentIT teams, technical departmentsBusiness units, project teams

While both roles involve working with CRM systems, the Crm Functional Analyst primarily focuses on system configuration and technical aspects, whereas the Crm Business Analyst emphasizes understanding business needs and translating them into system requirements. Both roles often collaborate but serve different functions within CRM projects.

What are some common challenges faced by CRM Functional Analysts when gathering user requirements?

CRM Functional Analysts often encounter challenges in gathering user requirements due to varying stakeholder expectations and differing business processes across departments. It can be difficult to balance these needs and translate them into technical specifications that the development team can implement. Clear communication, active listening, and effective documentation are essential to ensure that all functional requirements are accurately captured and prioritized. Building strong relationships with end users and project managers helps facilitate smoother requirement-gathering and project alignment.

What are the key skills and qualifications needed to thrive as a CRM Functional Analyst?

To thrive as a CRM Functional Analyst, you need a solid understanding of customer relationship management principles, business process analysis, and requirements gathering, often supported by a relevant degree or CRM certifications. Familiarity with CRM platforms like Salesforce or Microsoft Dynamics, as well as proficiency in data analysis and reporting tools, is typically required. Strong communication, problem-solving, and stakeholder management skills help you bridge the gap between technical teams and business users. These competencies are essential for ensuring CRM solutions align with organizational goals and drive user adoption and satisfaction.
Crm Functional Analyst jobs near you
Infographic showing various Crm Functional Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $81,367 per year, or $39.1 per hour.

CRM Functional Analyst

MED-EL Corporation

Durham, NC • On-site

Full-time

Posted 23 days ago

Job description

Description

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business teams to improve processes, data quality & usability, increase user adoption, and maximize the value of the CRM platform.


The ideal candidate combines strong business process analysis skills with hands-on Dynamics 365 experience. They understand how CRM should support business operations, are comfortable challenging existing processes, and can translate business requirements into solutions using standard Dynamics functionality whenever possible.


This position is intended for a functional analyst who enjoys working with business stakeholders and improving processes and workflows. While the role includes hands-on Dynamics 365 configuration, it does not focus on software development, plugin development, or custom coding.


What You'll Do
  • Partner with business stakeholders to understand processes, gather requirements, and recommend CRM solutions using Microsoft Dynamics 365 best practices.
  • Analyze current workflows and identify opportunities to streamline, standardize, and improve business processes.
  • Document current and future-state business processes and facilitate stakeholder alignment on proposed changes.
  • Configure and maintain Dynamics 365 CRM components, including entities, forms, views, dashboards, and workflows.
  • Monitor CRM adoption, data quality, and key performance indicators (KPIs) to measure business success.
  • Train and coach users on CRM functionality, best practices, and process compliance.
  • Develop user guides, training materials, and standard operating procedures.
  • Create and execute testing plans for system updates and enhancements.
  • Troubleshoot CRM issues and provide ongoing functional support.
  • Communicate new system features, enhancements, and process updates across the organization.

Requirements

  • 3-5 year's experience in Dynamics 365 CRM, business systems analysis, functional support, process improvement, or business application support.
  • Ability to facilitate workshops, lead discussions, and drive process improvements. 
  • Additional value-added educational assets include experience working in the medical device industry, business process optimization, and organizational change management.
  • Bachelor's degree in Business, Information Systems, Business Analytics, Management Information Systems, or equivalent experience.

Apply