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Crm Functional Analyst Jobs (NOW HIRING)

WorldWide Electric Corp

CRM Analyst

Atlanta, GA · Remote

This individual will partner closely with cross-functional teams to ensure CRM processes are ... The CRM Business Analyst will also play a key role in supporting users, improving reporting ...

24 Seven Talent

CRM Analyst

Los Angeles, CA · On-site

Premium Entertainment Studio is seeking a detail-oriented and analytical CRM Analyst to support subscriber growth, engagement, and retention through data-driven lifecycle marketing. This role will ...

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Crm Functional Analyst information

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How much do crm functional analyst jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for crm functional analyst in the United States is $39.12, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $43.27 per hour, depending on experience, location, and employer.

What is a CRM Functional Analyst?

CRM Functional Analysts are professionals who specialize in analyzing, designing, and optimizing customer relationship management (CRM) systems to meet business needs. They work closely with stakeholders to gather requirements, configure CRM platforms, and ensure that the system is aligned with organizational processes. Their responsibilities also include troubleshooting issues, providing user training, and supporting the continuous improvement of CRM workflows to enhance customer interactions and business outcomes.

What are the key skills and qualifications needed to thrive as a CRM Functional Analyst?

To thrive as a CRM Functional Analyst, you need a solid understanding of customer relationship management principles, business process analysis, and requirements gathering, often supported by a relevant degree or CRM certifications. Familiarity with CRM platforms like Salesforce or Microsoft Dynamics, as well as proficiency in data analysis and reporting tools, is typically required. Strong communication, problem-solving, and stakeholder management skills help you bridge the gap between technical teams and business users. These competencies are essential for ensuring CRM solutions align with organizational goals and drive user adoption and satisfaction.

What are some common challenges faced by CRM Functional Analysts when gathering user requirements?

CRM Functional Analysts often encounter challenges in gathering user requirements due to varying stakeholder expectations and differing business processes across departments. It can be difficult to balance these needs and translate them into technical specifications that the development team can implement. Clear communication, active listening, and effective documentation are essential to ensure that all functional requirements are accurately captured and prioritized. Building strong relationships with end users and project managers helps facilitate smoother requirement-gathering and project alignment.

What is the difference between Crm Functional Analyst vs Crm Business Analyst?

AspectCrm Functional AnalystCrm Business Analyst
Primary FocusSystem configuration, customization, and technical requirementsBusiness process analysis and requirements gathering
SkillsCRM platforms, technical skills, system testingBusiness analysis, communication, stakeholder management
CertificationsCRM certifications, BA certifications often preferredBA certifications, CRM knowledge beneficial
Work EnvironmentIT teams, technical departmentsBusiness units, project teams

While both roles involve working with CRM systems, the Crm Functional Analyst primarily focuses on system configuration and technical aspects, whereas the Crm Business Analyst emphasizes understanding business needs and translating them into system requirements. Both roles often collaborate but serve different functions within CRM projects.

Crm Functional Analyst jobs near you
Infographic showing various Crm Functional Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $81,367 per year, or $39.1 per hour.

Dynamics CRM Functional Consultant

INUIX Consulting

Boise, ID • On-site

Other

Posted 11 days ago

Job description

We are looking for an experienced Dynamics CRM Functional Consultant to support the implementation, configuration, and optimization of Microsoft Dynamics 365 CRM solutions. The ideal candidate will have strong functional knowledge of Dynamics 365 Customer Engagement, excellent business analysis skills, and the ability to work closely with business stakeholders and technical teams.

Key Responsibilities

·         Gather and analyze business requirements and translate them into Dynamics 365 CRM functional solutions.

·         Configure and customize Dynamics 365 Customer Engagement (CE) based on business requirements.

·         Work with stakeholders to understand business processes, identify gaps, and recommend CRM solutions.

·         Prepare functional requirements, user stories, process flows, functional specifications, and solution documentation.

·         Configure entities, fields, forms, views, business rules, workflows, dashboards, and security roles.

·         Support Dataverse and Power Platform solutions, including Power Apps and Power Automate.

·         Collaborate with technical teams on integrations, customizations, plugins, APIs, and data migration.

·         Conduct solution walkthroughs, user acceptance testing (UAT), training, and production support.

·         Develop test scenarios and validate CRM functionality against business requirements.

·         Assist with data migration, data validation, and CRM environment releases.

·         Identify opportunities to improve CRM processes, automation, usability, and adoption.

·         Provide ongoing functional support and troubleshoot Dynamics 365 issues.

Required Skills

·         5+ years of experience working with Microsoft Dynamics CRM / Dynamics 365 CE.

·         Strong functional experience with Dynamics 365 Customer Engagement, Dataverse, Power Apps, Power Automate, Business Rules, Workflows, Forms, Views, Dashboards, Business Process Flows, Security Roles, and Access Management.

·         Strong understanding of CRM business processes, functional configuration, requirements gathering, and gap analysis.

·         Experience creating user stories, acceptance criteria, functional specifications, process flows, and solution documentation.

·         Experience working with Agile/Scrum teams.

·         Good understanding of CRM integrations, data migration, testing, and deployment processes.

·         Strong communication, analytical, problem-solving, and stakeholder management skills.

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