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Crm Functional Analyst Jobs (NOW HIRING)

Danaher

CRM Analyst

$95K - $110K/yr

The Analyst partners closely with Sales, Commercial Excellence, and cross-functional teams to strengthen pipeline management, improve data quality, and enhance overall CRM effectiveness. This ...

Anaheim Ducks

CRM Analyst

Anaheim, CA

$84K - $94K/yr

CRM Analyst Pay Details: The annual base salary range for this position in California is $84,500 to $94,500 per year. The starting pay for the successful candidate depends on various job-related ...

Starz

CRM Analyst

Santa Monica, CA

$80K - $90K/yr

The CRM Analyst will support STARZ's direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

The CRM Analyst will support STARZ's direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing ...

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Crm Functional Analyst information

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How much do crm functional analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for crm functional analyst in the United States is $39.12, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $43.27 per hour, depending on experience, location, and employer.

What does a CRM analyst do?

A CRM analyst is responsible for managing and analyzing customer relationship management systems to improve customer engagement and retention. They configure CRM software, generate reports, and interpret data to support marketing, sales, and service strategies, often using tools like Salesforce or Microsoft Dynamics. Strong analytical skills and knowledge of database management are essential for this role.

What are CRM Functional Analysts?

CRM Functional Analysts are professionals who specialize in analyzing, designing, and optimizing customer relationship management (CRM) systems to meet business needs. They work closely with stakeholders to gather requirements, configure CRM platforms, and ensure that the system is aligned with organizational processes. Their responsibilities also include troubleshooting issues, providing user training, and supporting the continuous improvement of CRM workflows to enhance customer interactions and business outcomes.

What is the difference between Crm Functional Analyst vs Crm Business Analyst?

AspectCrm Functional AnalystCrm Business Analyst
Primary FocusSystem configuration, customization, and technical requirementsBusiness process analysis and requirements gathering
SkillsCRM platforms, technical skills, system testingBusiness analysis, communication, stakeholder management
CertificationsCRM certifications, BA certifications often preferredBA certifications, CRM knowledge beneficial
Work EnvironmentIT teams, technical departmentsBusiness units, project teams

While both roles involve working with CRM systems, the Crm Functional Analyst primarily focuses on system configuration and technical aspects, whereas the Crm Business Analyst emphasizes understanding business needs and translating them into system requirements. Both roles often collaborate but serve different functions within CRM projects.

What are some common challenges faced by CRM Functional Analysts when gathering user requirements?

CRM Functional Analysts often encounter challenges in gathering user requirements due to varying stakeholder expectations and differing business processes across departments. It can be difficult to balance these needs and translate them into technical specifications that the development team can implement. Clear communication, active listening, and effective documentation are essential to ensure that all functional requirements are accurately captured and prioritized. Building strong relationships with end users and project managers helps facilitate smoother requirement-gathering and project alignment.

What are the key skills and qualifications needed to thrive as a CRM Functional Analyst, and why are they important?

To thrive as a CRM Functional Analyst, you need a solid understanding of customer relationship management principles, business process analysis, and requirements gathering, often supported by a relevant degree or CRM certifications. Familiarity with CRM platforms like Salesforce or Microsoft Dynamics, as well as proficiency in data analysis and reporting tools, is typically required. Strong communication, problem-solving, and stakeholder management skills help you bridge the gap between technical teams and business users. These competencies are essential for ensuring CRM solutions align with organizational goals and drive user adoption and satisfaction.

How much do CRM analysts make?

CRM analysts typically earn a median annual salary ranging from $60,000 to $85,000, depending on experience, location, and industry. Salaries can increase with proficiency in CRM tools like Salesforce or Microsoft Dynamics and relevant certifications.

What does a functional analyst do?

A CRM Functional Analyst is responsible for analyzing business requirements and translating them into functional specifications for customer relationship management systems. They collaborate with stakeholders to optimize CRM processes, configure software, and ensure system integration. Strong communication skills and knowledge of CRM tools like Salesforce or Microsoft Dynamics are essential for this role.

Is CRM a remote job?

A CRM Functional Analyst role can be remote, hybrid, or on-site depending on the employer and company policies. Many organizations offer remote work options, especially for roles involving software analysis, data management, and communication tools like CRM platforms. Availability of remote work may also depend on the specific project requirements and team collaboration needs.
Crm Functional Analyst jobs near you
Infographic showing various Crm Functional Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $81,367 per year, or $39.1 per hour.
Dynamics CRM Functional Lead

Dynamics CRM Functional Lead

TecTammina

Santa Clara, CA

Full-time

Posted 16 days ago

Job description

Company Description

First IT Solutions

Job Description

7-10 years  is required

Excellent Proficiency on Microsoft Dynamics CRM 2011/2013

Very proficient on CRM Business Processes in Sales Force Automation , Marketing automation and Service management functionality

Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product ( entities , workflows and configuration )

Excellent in communication, documentation and articulation skills

Experience of functional analysis, gap-fit analysis and functional support

Exposure to Dynamics CRM technical aspects esp. Javascripting, Installation

Analyse client's business requirements for CRM, perform Fit-Gap analysis and present functional solutions 

Prepare and maintain Functional Requirements document and Functional design document

Coaching and guiding the development team on requirements and functional aspects

Functional testing of the implemented CRM system

Provide end user training

Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective

Client facing, assertive, excellent communication

Qualifications

Bachelor's or Higher degree is Preferred

Additional Information

Job Status: Full Time 

Eligiblity: GC or US Citizens

Share the Profiles to mkonni(at)1stitsolutions.com

Contact: 703-349-1214

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