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Crm Functional Analyst Jobs (NOW HIRING)

David Yurman

Senior Analyst, CRM

New York, NY

  • Medical

  • Retirement

  • PTO

Senior Analyst, CRM Role Overview We're looking for a hands-on Omni channel - CRM Analyst to plan, execute, and measure lifecycle across both retail and ecomm. You'll own definitions, reporting, and ...

Tamus

CRM Analyst II

College Station, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job Title CRM Analyst II Agency Texas A&M University Department Office Of Admissions Proposed Minimum Salary Commensurate Job Location College Station, Texas Job Type Staff What we want Under the ...

Hudson Manpower

CRM Lead

San Jose, CA · On-site

This position is a cross-functional leadership role involving hands-on system knowledge, technical ... Analyze business requirements and translate them into system design, workflow automation, and ...

NGA Group Inc

MS CRM

Washington, DC

Requirements gathering and analysis Prepare functional and technical design documentation Document ... for CRM developments Additional Information All your information will be kept confidential ...

Tripadvisor

CRM Manager

Needham, MA · On-site

You'll collaborate closely with product, marketing, and analytics teams to orchestrate impactful ... Excellent cross-functional collaboration and communication skills. Ability to work effectively with ...

Noblesoft Technologies

CRM Administrator

Atlanta, GA · On-site

Collaborates with the Contact Center and Business Analysts team to proactively identify and ... functional staff within CRM team as well as developers, database and systems administrators to ...

Sally Beauty Holdings

CRM & LOYALTY ANALYTICS ANALYST

Plano, TX · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is an early-career role for an analyst who is passionate about using data to understand customer behavior and drive measurable business results. You will analyze our CRM and loyalty database to ...

Samsung Electronics

Sr. Manager CRM

Plano, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead CRM Analytics and Data to develop scalable personalization strategies powered by first-party ... Cross-Functional Leadership: * Collaborate with internal and agency teams to prioritize CRM ...

Washtenaw Community College

CRM Administrator

Ann Arbor, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... analyzing performance and occasionally modifying systems including testing and creating workflows ... functional settings and function in a fast-paced environment. • Highly motivated, results ...

Invest Puerto Rico

PR · On-site

Cross-Functional Enablement * Support Business Development by ensuring the CRM accurately tracks ... Bachelor's degree in Data Analytics, Statistics, Economics, Business Administration, Computer ...

Strata Information Group

Slate CRM Consultant

Chicago, IL · On-site +1

$90K - $125K/yr

Position Summary & Responsibilities Are you a seasoned functional consultant who can assist clients ... Analyze current business practices and make recommendations to leverage various technology tools to ...

Reed

  • Life

  • Retirement

  • PTO

... cross-functional initiatives. * Drive improvements in candidate engagement, activation and ... Maximise the value of our CRM technology, identifying opportunities to expand capabilities across ...

Vector Solutions

CRM Analytics Engineer

Tampa, FL · On-site

$105K - $130K/yr

  • Medical

  • Retirement

Working within Salesforce and CRM Analytics (CRMA), you will support the datasets, dashboards, and reporting that Sales, Marketing, and Customer Success rely on to measure performance and make data ...

Strata Information Group

Slate CRM Consultant

Phoenix, AZ · On-site +1

$90K - $125K/yr

Position Summary & Responsibilities Are you a seasoned functional consultant who can assist clients ... Analyze current business practices and make recommendations to leverage various technology tools to ...

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All JobsCrm Functional Analyst Jobs

Crm Functional Analyst information

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How much do crm functional analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for crm functional analyst in the United States is $39.12, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $43.27 per hour, depending on experience, location, and employer.

What is a CRM Functional Analyst?

CRM Functional Analysts are professionals who specialize in analyzing, designing, and optimizing customer relationship management (CRM) systems to meet business needs. They work closely with stakeholders to gather requirements, configure CRM platforms, and ensure that the system is aligned with organizational processes. Their responsibilities also include troubleshooting issues, providing user training, and supporting the continuous improvement of CRM workflows to enhance customer interactions and business outcomes.

What is the difference between Crm Functional Analyst vs Crm Business Analyst?

AspectCrm Functional AnalystCrm Business Analyst
Primary FocusSystem configuration, customization, and technical requirementsBusiness process analysis and requirements gathering
SkillsCRM platforms, technical skills, system testingBusiness analysis, communication, stakeholder management
CertificationsCRM certifications, BA certifications often preferredBA certifications, CRM knowledge beneficial
Work EnvironmentIT teams, technical departmentsBusiness units, project teams

While both roles involve working with CRM systems, the Crm Functional Analyst primarily focuses on system configuration and technical aspects, whereas the Crm Business Analyst emphasizes understanding business needs and translating them into system requirements. Both roles often collaborate but serve different functions within CRM projects.

What are some common challenges faced by CRM Functional Analysts when gathering user requirements?

CRM Functional Analysts often encounter challenges in gathering user requirements due to varying stakeholder expectations and differing business processes across departments. It can be difficult to balance these needs and translate them into technical specifications that the development team can implement. Clear communication, active listening, and effective documentation are essential to ensure that all functional requirements are accurately captured and prioritized. Building strong relationships with end users and project managers helps facilitate smoother requirement-gathering and project alignment.

What are the key skills and qualifications needed to thrive as a CRM Functional Analyst?

To thrive as a CRM Functional Analyst, you need a solid understanding of customer relationship management principles, business process analysis, and requirements gathering, often supported by a relevant degree or CRM certifications. Familiarity with CRM platforms like Salesforce or Microsoft Dynamics, as well as proficiency in data analysis and reporting tools, is typically required. Strong communication, problem-solving, and stakeholder management skills help you bridge the gap between technical teams and business users. These competencies are essential for ensuring CRM solutions align with organizational goals and drive user adoption and satisfaction.
Crm Functional Analyst jobs near you
Infographic showing various Crm Functional Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $81,367 per year, or $39.1 per hour.

CRM Business Analyst

Resource Consultings Services Inc

Lansing, MI • On-site

Contractor

Re-posted 14 days ago

Job description

Job id: 160443

Role: CRM Business Analyst

Location: Lansing, MI 48933 (Hybrid 2 days/week)

Duration: 12+ month

Interview: 1st virtual followed by onsite interview.

Local only to 90 miles

Position Description

This position functions as a behavioural health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements of complex strategic initiatives, including but not limited to the business processes housed in the BH CRM. This position coordinates and communicates with projects teams, other BH CRM staff, business owners, leadership, IT, and contractors to assist with operationalizing business processes into the BH CRM. This position will involve business process mapping, translating business needs into development requirements, creating program guidance, job aids, and webinar content and web-based trainings, and coordinating technical assistance learning sessions as directed. This position will also monitor program and account data.

Duties & Responsibilities:

  • Reviews, analyses, evaluates, and prioritizes business and user needs.
  • Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
  • Maintain and prioritize CRM inbox communications.
  • Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
  • Formulates systems to parallel overall business strategies.
  • Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
  • Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
  • Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
  • Assist with developing and drafting RFPs.
  • Assist in deployment and management of end-user reporting tools and platforms.
  • Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
  • Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
  • Reviews, Analyzes, and evaluates business systems and user needs.
  • Formulates systems to parallel overall business strategies.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.
  • Works under general supervision; typically reports to a project manager.
  • Attends all BH CRM meetings as appropriate and assigned.
  • Assist QA/Testing team when required by volume of work.

Must have skill

  • 5+ years of experience as a Business Analyst
  • Experience as a BA working with applications built on salesforce
  • QA/Testing Experience

Desired skills

  • Local, State, or Federal government experience