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Crm Analyst Jobs (NOW HIRING)

Practice Builders

CRM

The CRM executes the established scope of plan, delivering solutions to the client within the determined project SLA. Responsible for coordinating timeline and all resources internally to achieve ...

Cerity Partners

CRM Data Analyst

Louisville, KY · On-site +1

Provide CRM conversion project team support. This includes: * Scheduling project calls, trainings ... An appetite for analytical problem-solving and desire to maintain a solutions-oriented approach to ...

Ceritypartners

CRM Data Analyst

Louisville, KY · Remote

Provide CRM conversion project team support. This includes: * Scheduling project calls, trainings ... An appetite for analytical problem-solving and desire to maintain a solutions-oriented approach to ...

Ten Group

CRM Manager

New York, NY · On-site

Own CRM performance analysis and reporting across the region, delivering clear, actionable insights and recommendations to inform strategy, optimization, and business decision-making. CRM Expertise

Ten Group

CRM Manager

Las Vegas, NV · On-site

Own CRM performance analysis and reporting across the region, delivering clear, actionable insights and recommendations to inform strategy, optimization, and business decision-making. CRM Expertise

STAND 8

Salesforce Operations CRM Analyst

Los Angeles, CA · Remote

$50 - $65/hr

We are seeking a Salesforce Operations / CRM Support Analyst to join our team supporting a large-scale business transformation initiative focused on modernizing how licensing opportunities, rights ...

Ten Group

CRM Manager

New York, NY

Own CRM performance analysis and reporting across the region, delivering clear, actionable insights and recommendations to inform strategy, optimization, and business decision-making. CRM Expertise

CSS, Inc

CRM Manager

Silver Spring, MD · On-site

The CRM Manager is the day-to-day manager of the federal client's CRM system (Salesforce) and is ... Analyze data and trends and build reports and dashboards to provide actionable insights to a ...

Milwaukee Tool

Sales Operations CRM Analyst

Milwaukee, WI · On-site

$80K - $90K/yr

As a Sales Operations CRM Analyst, you will drive business insights and act as a strategic partner to Sales Leadership and cross-functional teams by providing advanced analytical support, strategic ...

Michael Kors

Specialist, CRM & Loyalty

New York, NY · Hybrid

The ideal candidate will have a strong analytical background, excellent problem-solving skills, and experience with CRM & CDP platforms. You will be responsible for analyzing customer data to enhance ...

Detroit Pistons

CRM Manager

Detroit, MI · On-site

The CRM Manager is responsible for managing and optimizing the organization's customer relationship ... Reporting & Analytics * Create and manage dashboards and reports to track customer engagement and ...

Avis Budget Group

CRM Manager

Parsippany, NJ

$115K - $130K/yr

The CRM Manager will be responsible for managing and optimizing customer lifecycle communications ... Analyze campaign and lifecycle performance to identify trends, optimization opportunities, and ...

Detroit Pistons

CRM Manager

Detroit, MI

The CRM Manager is responsible for managing and optimizing the organization's customer relationship ... Reporting & Analytics * Create and manage dashboards and reports to track customer engagement and ...

Ana Luisa

CRM Manager

New York, NY · On-site

Analyze performance across all CRM initiatives, identifying opportunities to improve engagement, conversion, and retention. * Collaborate with Data and Tech teams to improve tracking, attribution ...

Unilode Aviation Solutions

The CRM role acts as the primary interface between the customer and internal teams, driving trust ... Lead structured root cause analysis for recurring issues and ensure corrective actions are ...

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How much do crm analyst jobs pay per year?

As of Jun 15, 2026, the average yearly pay for crm analyst in the United States is $97,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $124,000.00 per year, depending on experience, location, and employer.

What are the typical career advancement opportunities for a CRM Analyst?

CRM Analysts often have clear paths for career growth within organizations, including progression to senior analyst, CRM manager, or even roles in customer experience and marketing strategy. Gaining expertise in specific CRM platforms, leading projects, and collaborating with cross-functional teams can open doors to leadership or specialized technical positions. Many companies encourage CRM Analysts to pursue further training and certifications, which can accelerate advancement. As businesses increasingly invest in customer data and relationship management, the role offers strong long-term potential for professional development.

What does a CRM Analyst do?

A CRM Analyst is responsible for managing customer relationship management (CRM) systems, analyzing customer data, and identifying trends to improve business strategies. They work closely with sales, marketing, and customer service teams to enhance customer engagement and retention. Their role includes reporting on customer behaviors, optimizing CRM workflows, and ensuring data accuracy.

What are the key skills and qualifications needed to thrive in the Crm Analyst position, and why are they important?

To thrive as a CRM Analyst, you need strong analytical skills, attention to detail, and a solid background in data management or business analysis, often supported by a degree in business, IT, or a related field. Experience with CRM platforms such as Salesforce or Microsoft Dynamics, proficiency in data analysis tools like Excel or SQL, and relevant certifications are highly valuable. Excellent communication, problem-solving abilities, and a collaborative mindset greatly enhance effectiveness in this role. These skills are crucial for interpreting customer data accurately, optimizing CRM strategies, and facilitating cross-functional teamwork to drive business growth.

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Crm Analyst jobs near you
Infographic showing various Crm Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 3% Part Time, and 4% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $97,916 per year, or $47.1 per hour.
DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

DIRECTOR OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Micro Center

Hilliard, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Micro Center rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

15th of 30 rated technology retailers

Job description

MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.
Joining Micro Center means more than working in retail-it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.
At Micro Center, Passion, Energy, and Commitment aren't just words-they're how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.
We are currently seeking a self-motivated, results oriented Director of Customer Relationship Management (CRM). (This position is located in our Hilliard Ohio Home Office.)
About the Role
The Director of Customer Relationship Management leads the CRM and customer data strategy for a store-led, omnichannel retail organization, with responsibility for driving customer acquisition, retention, and lifetime value.
This role manages the customer lifecycle end to end using customer data, CRM platform (Bloomreach), and personalization to connect digital touchpoints (website, email, SMS) with in-store and online behavior, ensuring a seamless and consistent customer experience. Reporting to the Chief Marketing Officer, the Director partners closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, and Analytics to align customer engagement strategies with both store performance and digital growth.
What You'll Do
Omnichannel CRM Strategy
  • Define and execute a CRM strategy that drives store traffic, store and BOPIS conversion, and integrated omnichannel experiences
  • Manage the customer lifecycle across acquisition, onboarding, engagement, retention, loyalty, and reactivation
  • Align CRM programs with store promotions, merchandising strategies, digital campaigns, and seasonal retail initiatives
  • Ensure the website and digital experiences support in-store, online, and omnichannel fulfillment options, including BOPIS

Customer Data Integrity, Segmentation & Insights
  • Maintain the integrity of customer data across all retail and digital systems, ensuring accuracy, consistency, and reliability
  • Manage customer de-duplication processes, identity resolution, and master customer records
  • Establish and maintain strong data hygiene standards, including governance, validation, and ongoing quality monitoring
  • Develop customer segments based on purchase behavior, channel engagement, geography, preferred store, and category affinity
  • Partner with analytics teams to measure customer behavior and performance across in-store, digital, and omnichannel journeys
  • Ensure compliance with privacy and data regulations (e.g., GDPR, CCPA)

Technology & Platform Management
  • Manage CRM, marketing automation, loyalty, and customer data platforms (CDPs)
  • Partner with IT, Digital, and E-commerce teams to integrate POS, e-commerce platforms, membership systems, and CRM
  • Lead optimization of CRM and personalization technologies, including Bloomreach, to support omnichannel personalization and product discovery

Lifecycle Marketing, Personalization & Geo-Targeting
  • Develop CRM-driven campaigns across email, SMS, push notifications, membership communications, and other owned channels
  • Deliver personalized messaging and offers informed by channel behavior, purchase history, and location signals
  • Use geo-targeting and store-preference data to drive store visits and online order reservations
  • Leverage website behavior to guide customers toward stores, online reservations, or omnichannel fulfillment paths
  • Establish test-and-learn frameworks to optimize personalization, cadence, and omnichannel conversion

Membership & Retention
  • Lead or closely partner on retail membership program strategy and execution
  • Develop initiatives that increase repeat purchases, visit frequency, and long-term customer value across channels
  • Use CRM insights to re-engage lapsed customers and strengthen cross-channel loyalty

Team Leadership & Cross-Functional Collaboration
  • Build, lead, and manage a high-performing CRM and lifecycle marketing team
  • Serve as the CRM and customer data subject-matter expert across the organization
  • Collaborate closely with Stores, Merchandising, Marketing, Digital, E-commerce, IT, Analytics, and Customer Support

Performance, Reporting & Optimization
  • Define and track CRM and omnichannel KPIs including:

    • Customer acquisition, retention, and lifetime value (CLV)
    • Engagement and conversion across channels
    • BOPIS adoption and conversion rates
    • Online-to-store attribution and influenced store sales
    • Store visit frequency and omnichannel revenue contribution

  • Monitor customer data quality and continuously improve accuracy and usability
  • Deliver performance reporting and strategic insights to the CMO and executive leadership
  • Continuously refine CRM programs to improve omnichannel performance and customer experience

What We're Looking For
  • Bachelor's degree in Marketing, Business, Information Systems, or a related field (MBA or an advanced degree a plus)
  • Experience in brick-and-mortar, omnichannel, or specialty retail
  • 8-12+ years of experience in CRM, lifecycle marketing, or customer experience in an omnichannel or retail environment
  • 3-5+ years of people management experience
  • Hands-on experience with CRM, marketing automation, POS, membership programs, and customer data platforms (Bloomreach strongly preferred)
  • Experience managing large-scale customer databases
  • Experience managing customer data quality, de-duplication, and data hygiene
  • Strong analytical skills with the ability to connect customer insights to store, digital, and omnichannel performance

Key Competencies
  • Omnichannel, customer-first mindset
  • Strong understanding of customer data, attribution, and segmentation
  • Experience with personalization, geo-targeting, and lifecycle marketing
  • Data-driven decision making
  • Cross-functional leadership and collaboration

Work Environment
  • On-site, 5 days per week
  • Occasional travel may be required

Benefits That Support Your Growth and Well-Being:
At Micro Center, we're committed to taking care of our associates so they can thrive-both at work and in life. Our comprehensive benefits package includes:
  • Medical, Dental & Vision Coverage for regular full-time associates
  • Competitive Employee Discount, including our Friends & Family Discount Program
  • Tuition Reimbursement and Education Savings Opportunities to support continuous learning
  • Paid Time Off for regular associates to rest, recharge, and take care of what matters most
  • 401(k) Retirement Plan with Company Match to help you plan for the future
  • Industry-Leading Vendor and Company Training to build your skills and product expertise
  • Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center
Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades-and it's what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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