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Crm Business Analyst Jobs (NOW HIRING)

Stem Xpert

Oracle CRM Business Analyst

Rochester, NY · On-site

$59.25 - $81.75/hr

... CRM Business Analyst Location: Rochester, NY Duration: 12 months Visa: GC/USC/H1 NO OPT EAD Qualifications May Be 70% Functional & 30% Technical - At least 7-8years. Good to have exposure on R12 - CR ...

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business ...

Noblesoft Technologies

CRM Administrator

Atlanta, GA · On-site

Job Title: CRM Administrator Location: Atlanta, GA - Hybrid Duration: 8 months JOB RESPONSIBILITIES ... Collaborates with the Contact Center and Business Analysts team to proactively identify and ...

PROLIM Global Corporation

Business Analyst

MI · On-site

Business Analyst - CRM - MS Dynamics Location: Boise ID 100% Onsite role. JD: Strong Business Analysis experience in CRM implementations. Expertise in Requirements Gathering and Documentation.

Tech Pundits

salesforceBusiness Analyst

Melville, NY · On-site

Salesforce CRM Business Analyst Job Overview: We are seeking a skilled Salesforce Business Analyst to join our team and help drive business improvements through effective CRM solutions. The ideal ...

Vector Solutions

CRM Analytics Engineer

Tampa, FL · On-site

$105K - $130K/yr

Support business partners and Finance by building the analytical resources behind planning and ... Salesforce & CRM Analytics Solutions * Design and implement CRMA applications, dashboards, lenses ...

Avis Budget Group

CRM Manager

Parsippany, NJ · On-site

$115K - $130K/yr

Collaborate cross-functionally with marketing, loyalty, analytics, product, engineering, and operations teams to support customer engagement and business objectives * Help improve CRM workflows ...

BraveView, Inc.

CRM

Alpharetta, GA

$70/hr

They want to hire an experienced Customer Relationship Manager to manage and grow a $1.2mm book of business that consists of a variety of clients to include HOA's, Multifamily and Commercial ...

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How much do crm business analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for crm business analyst in the United States is $51.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $61.54 per hour, depending on experience, location, and employer.

What is a CRM business analyst?

A CRM business analyst specializes in customer relationship management platforms, such as Salesforce. As a CRM business analyst, your job duties include organizing and analyzing marketing and customer data and helping sales and marketing teams deepen their market influence and build long-lasting customer relationships. You also help monitor the response to ad and marketing campaigns and provide ideas for future improvements. Qualifications for this career include a bachelor’s degree, familiarity with work management protocols, and experience working as part of a team. Strong technology skills are also essential.

What is a CRM business analyst?

A CRM Business Analyst is a professional who specializes in analyzing and optimizing customer relationship management (CRM) systems within an organization. They work to understand business needs, gather requirements, and translate them into technical solutions that improve customer interactions and business processes. Their role often involves collaborating with stakeholders, configuring CRM platforms, and ensuring that the system supports the company’s sales, marketing, and customer service goals. CRM Business Analysts play a critical role in helping organizations leverage CRM tools to enhance customer satisfaction and drive growth.

What are the key skills and qualifications needed to thrive as a CRM business analyst?

To thrive as a CRM Business Analyst, you need strong analytical skills, a background in business processes, and experience with CRM platforms, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems like Salesforce or Microsoft Dynamics, data analysis tools, and certifications such as Salesforce Administrator or CBAP are typically required. Excellent communication, problem-solving abilities, and stakeholder management skills make someone stand out in this position. These competencies are crucial for effectively bridging business needs with technical solutions, ensuring CRM systems deliver maximum value.

What are some common challenges CRM business analysts face when implementing new CRM systems, and how can they overcome them?

CRM Business Analysts often encounter challenges such as resistance to change from end-users, data quality issues, and aligning the new system with existing business processes. To overcome these, analysts should prioritize clear communication with stakeholders, provide thorough training, and conduct detailed requirements gathering sessions. Collaborating closely with IT teams and end-users throughout the project helps ensure the system is tailored to real business needs and increases user adoption.

What skills do you need to be a CRM business analyst?

A CRM Business Analyst needs strong analytical skills, proficiency with CRM software such as Salesforce or Microsoft Dynamics, and a good understanding of business processes and data management. Effective communication, problem-solving abilities, and knowledge of SQL or data visualization tools are also important for analyzing requirements and translating them into technical solutions.
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Crm Business Analyst jobs near you
Infographic showing various Crm Business Analyst job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $107,235 per year, or $51.6 per hour.

Dynamics CRM - Business Analyst

TecTammina

Santa Clara, CA

Full-time

Re-posted 14 days ago

Job description

Company Description

First IT Solutions

Job Description

Functional Proficiency on Microsoft Dynamics CRM 2011/2013. Experience in other CRM packages like Salesforce, Siebel a plus.

Proficient on CRM Business Processes in Service management , Sales Force Automation and Marketing automation 

Experience with Banking and Financial services customers a plus

Excellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirements

Excellent experience in documenting use cases, business rules, business process workflows and high level wire frames

Experience in maintaining requirement traceability matrix

Excellent communication, documentation and articulation skills including giving presentations and demo to business and IT

Experience of functional analysis, gap-fit analysis and functional support

Analyze client's business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutions 

Bridge between business and IT and guide development team on requirements and functional aspects

Develop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM system

Assist business SMEs on user acceptance testing

Experience in preparing end user training materials 

Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective

Client facing, assertive, excellent communication

Qualifications

Bachelor's or Higher degree is required

Additional Information

Job Status: Full Time 

Eligiblity: GC or US Citizens

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Contact: 703-349-1214

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