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Crm Business Analyst Jobs (NOW HIRING)

MED-EL Corporation

CRM Functional Analyst

Durham, NC · On-site

The CRM Functional Analyst serves as the primary business-facing advisor for Microsoft Dynamics 365 CRM. This role works closely with sales, marketing, customer care, operations, and other business ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

Bachelor's degree in Marketing, Business, Analytics, or a related field. * 2-4 years of experience in CRM, marketing analytics, or customer insights-preferably in subscription, streaming, or media ...

OC Sports and Entertainment

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

The CRM Analyst is a full-time, exempt position reporting to the Anaheim Ducks Senior Director ... Create dashboards and reports that track key business performance indicators such as renewal rates ...

Honda Center

CRM Analyst

Anaheim, CA · On-site

$84K - $94K/yr

Whether you're looking to create a great guest experience at a concert, support business growth and ... Job Title: CRM Analyst Pay Details: The annual base salary range for this position in California is ...

Danaher

CRM Analyst

$95K - $110K/yr

Learn about the Danaher Business System which makes everything possible. The CRM Analyst is responsible for regional CRM data, supports commercial standard process and end to end CRM funnel ...

Northwest

CRM Senior Solutions Analyst

Columbus, OH · Hybrid

... CRM Solutions Analyst is a hybrid role that combines business analysis, platform administration ... This individual serves as the critical link between business stakeholders and technology execution ...

Skechers

Analyst, Loyalty & CRM

Manhattan Beach, CA · On-site

$85K - $120K/yr

Present insights and recommendations clearly to business stakeholders. * Partner with teams across ... M analytics, customer analytics, loyalty, or e-commerce analytics. The pay range for this role is ...

David Yurman

Senior Analyst, CRM

New York, NY · On-site

We are committed to responsible business and social practices and to the protection and advancement ... Senior Analyst, CRM Role Overview We're looking for a hands-on Omni channel - CRM Analyst to plan ...

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Crm Business Analyst information

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How much do crm business analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for crm business analyst in the United States is $51.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $61.54 per hour, depending on experience, location, and employer.

What do you need to be a CRM business analyst?

A CRM Business Analyst typically needs strong analytical skills, experience with customer relationship management systems, and proficiency in data analysis tools like Excel or SQL. Relevant certifications such as CCBA or CBAP and knowledge of business processes and stakeholder communication are also important. Familiarity with CRM platforms like Salesforce or Microsoft Dynamics can enhance job prospects.

What are the key skills and qualifications needed to thrive as a CRM business analyst?

To thrive as a CRM Business Analyst, you need strong analytical skills, a background in business processes, and experience with CRM platforms, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems like Salesforce or Microsoft Dynamics, data analysis tools, and certifications such as Salesforce Administrator or CBAP are typically required. Excellent communication, problem-solving abilities, and stakeholder management skills make someone stand out in this position. These competencies are crucial for effectively bridging business needs with technical solutions, ensuring CRM systems deliver maximum value.

What is a CRM business analyst?

A CRM business analyst specializes in customer relationship management platforms, such as Salesforce. As a CRM business analyst, your job duties include organizing and analyzing marketing and customer data and helping sales and marketing teams deepen their market influence and build long-lasting customer relationships. You also help monitor the response to ad and marketing campaigns and provide ideas for future improvements. Qualifications for this career include a bachelor’s degree, familiarity with work management protocols, and experience working as part of a team. Strong technology skills are also essential.

What is a CRM business analyst?

A CRM Business Analyst is a professional who specializes in analyzing and optimizing customer relationship management (CRM) systems within an organization. They work to understand business needs, gather requirements, and translate them into technical solutions that improve customer interactions and business processes. Their role often involves collaborating with stakeholders, configuring CRM platforms, and ensuring that the system supports the company’s sales, marketing, and customer service goals. CRM Business Analysts play a critical role in helping organizations leverage CRM tools to enhance customer satisfaction and drive growth.

What are some common challenges CRM business analysts face when implementing new CRM systems, and how can they overcome them?

CRM Business Analysts often encounter challenges such as resistance to change from end-users, data quality issues, and aligning the new system with existing business processes. To overcome these, analysts should prioritize clear communication with stakeholders, provide thorough training, and conduct detailed requirements gathering sessions. Collaborating closely with IT teams and end-users throughout the project helps ensure the system is tailored to real business needs and increases user adoption.
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Crm Business Analyst jobs near you
Infographic showing various Crm Business Analyst job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $107,235 per year, or $51.6 per hour.

CRM Business Analyst

Resource Consultings Services Inc

Lansing, MI • On-site

Contractor

Re-posted 9 days ago

Job description

Job id: 160443

Role: CRM Business Analyst

Location: Lansing, MI 48933 (Hybrid 2 days/week)

Duration: 12+ month

Interview: 1st virtual followed by onsite interview.

Local only to 90 miles

Position Description

This position functions as a behavioural health customer relationship management (BH CRM) analyst to support the development, implementation, monitoring, and continued improvements of complex strategic initiatives, including but not limited to the business processes housed in the BH CRM. This position coordinates and communicates with projects teams, other BH CRM staff, business owners, leadership, IT, and contractors to assist with operationalizing business processes into the BH CRM. This position will involve business process mapping, translating business needs into development requirements, creating program guidance, job aids, and webinar content and web-based trainings, and coordinating technical assistance learning sessions as directed. This position will also monitor program and account data.

Duties & Responsibilities:

  • Reviews, analyses, evaluates, and prioritizes business and user needs.
  • Triage user requests and tickets, assign priority and severity, and communicate effectively to all stakeholders.
  • Maintain and prioritize CRM inbox communications.
  • Draft and send communications to users and specific audiences related to business process upgrades, timelines, system changes, or anything relevant to the system.
  • Formulates systems to parallel overall business strategies.
  • Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.
  • Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
  • Prepare and document Functional and Technical Specifications for reporting and data warehouse work. Assist with business warehouse/intelligence support and enhancements.
  • Assist with developing and drafting RFPs.
  • Assist in deployment and management of end-user reporting tools and platforms.
  • Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.
  • Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.
  • Reviews, Analyzes, and evaluates business systems and user needs.
  • Formulates systems to parallel overall business strategies.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.
  • Works under general supervision; typically reports to a project manager.
  • Attends all BH CRM meetings as appropriate and assigned.
  • Assist QA/Testing team when required by volume of work.

Must have skill

  • 5+ years of experience as a Business Analyst
  • Experience as a BA working with applications built on salesforce
  • QA/Testing Experience

Desired skills

  • Local, State, or Federal government experience