ZipRecruiter

Log In

1

Crm Business Analyst Jobs (NOW HIRING)

Northwest

CRM Senior Solutions Analyst

Fishers, IN · Hybrid

... CRM Solutions Analyst is a hybrid role that combines business analysis, platform administration ... This individual serves as the critical link between business stakeholders and technology execution ...

Skechers

Analyst, Loyalty & CRM

Manhattan Beach, CA · On-site

$85K - $120K/yr

Present insights and recommendations clearly to business stakeholders. * Partner with teams across ... M analytics, customer analytics, loyalty, or e-commerce analytics. The pay range for this role is ...

Northwest

CRM Senior Solutions Analyst

Bellevue, PA · Hybrid

... CRM Solutions Analyst is a hybrid role that combines business analysis, platform administration ... This individual serves as the critical link between business stakeholders and technology execution ...

Vantage Recruiting

CRM Manager

Mobile, AL

Reporting, Analytics & Business Pipeline Reviews: * Maintain dashboards, reports, and metrics that ... Promote CRM best practices and support organization-wide adoption by working with CRM users and ...

next page

Showing results 1-20

All JobsCrm Business Analyst Jobs

Crm Business Analyst information

See salary details

$30

$51

$66

How much do crm business analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for crm business analyst in the United States is $51.56, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $61.54 per hour, depending on experience, location, and employer.

What do you need to be a CRM business analyst?

A CRM Business Analyst typically needs strong analytical skills, experience with customer relationship management systems, and proficiency in data analysis tools like Excel or SQL. Relevant certifications such as CCBA or CBAP and knowledge of business processes and stakeholder communication are also important. Familiarity with CRM platforms like Salesforce or Microsoft Dynamics can enhance job prospects.

What are the key skills and qualifications needed to thrive as a CRM business analyst?

To thrive as a CRM Business Analyst, you need strong analytical skills, a background in business processes, and experience with CRM platforms, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems like Salesforce or Microsoft Dynamics, data analysis tools, and certifications such as Salesforce Administrator or CBAP are typically required. Excellent communication, problem-solving abilities, and stakeholder management skills make someone stand out in this position. These competencies are crucial for effectively bridging business needs with technical solutions, ensuring CRM systems deliver maximum value.

What is a CRM business analyst?

A CRM business analyst specializes in customer relationship management platforms, such as Salesforce. As a CRM business analyst, your job duties include organizing and analyzing marketing and customer data and helping sales and marketing teams deepen their market influence and build long-lasting customer relationships. You also help monitor the response to ad and marketing campaigns and provide ideas for future improvements. Qualifications for this career include a bachelor’s degree, familiarity with work management protocols, and experience working as part of a team. Strong technology skills are also essential.

What is a CRM business analyst?

A CRM Business Analyst is a professional who specializes in analyzing and optimizing customer relationship management (CRM) systems within an organization. They work to understand business needs, gather requirements, and translate them into technical solutions that improve customer interactions and business processes. Their role often involves collaborating with stakeholders, configuring CRM platforms, and ensuring that the system supports the company’s sales, marketing, and customer service goals. CRM Business Analysts play a critical role in helping organizations leverage CRM tools to enhance customer satisfaction and drive growth.

What are some common challenges CRM business analysts face when implementing new CRM systems, and how can they overcome them?

CRM Business Analysts often encounter challenges such as resistance to change from end-users, data quality issues, and aligning the new system with existing business processes. To overcome these, analysts should prioritize clear communication with stakeholders, provide thorough training, and conduct detailed requirements gathering sessions. Collaborating closely with IT teams and end-users throughout the project helps ensure the system is tailored to real business needs and increases user adoption.
More about Crm Business Analyst jobs
What cities are hiring for Crm Business Analyst jobs? Cities with the most Crm Business Analyst job openings:
Who are the top companies hiring for Crm Business Analyst jobs? The top employers for Crm Business Analyst jobs are:
What states have the most Crm Business Analyst jobs? States with the most job openings for Crm Business Analyst jobs include:
What job categories do people searching Crm Business Analyst jobs look for? The top searched job categories for Crm Business Analyst jobs are:
What are popular job titles related to Crm Business Analyst jobs? For Crm Business Analyst jobs, the most frequently searched job titles are:
Crm Business Analyst jobs near you
Infographic showing various Crm Business Analyst job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $107,235 per year, or $51.6 per hour.

Dynamics CRM - Business Analyst

TecTammina

Santa Clara, CA

Full-time

Re-posted 3 days ago

Job description

Company Description

First IT Solutions

Job Description

Functional Proficiency on Microsoft Dynamics CRM 2011/2013. Experience in other CRM packages like Salesforce, Siebel a plus.

Proficient on CRM Business Processes in Service management , Sales Force Automation and Marketing automation 

Experience with Banking and Financial services customers a plus

Excellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirements

Excellent experience in documenting use cases, business rules, business process workflows and high level wire frames

Experience in maintaining requirement traceability matrix

Excellent communication, documentation and articulation skills including giving presentations and demo to business and IT

Experience of functional analysis, gap-fit analysis and functional support

Analyze client's business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutions 

Bridge between business and IT and guide development team on requirements and functional aspects

Develop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM system

Assist business SMEs on user acceptance testing

Experience in preparing end user training materials 

Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective

Client facing, assertive, excellent communication

Qualifications

Bachelor's or Higher degree is required

Additional Information

Job Status: Full Time 

Eligiblity: GC or US Citizens

Share the Profiles to mkonni(at)1stitsolutions.com

Contact: 703-349-1214

Keep the subject line with Job Title and Location

Apply