HELP DESK ANALYST
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...
Dallas, TX · Hybrid
$18.50 - $24.75/hr
Microsoft 365 Support: Experience troubleshooting the Office 365 suite (Outlook, Teams, and ... Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve ...
Dallas, TX · Hybrid
$18.50 - $24.75/hr
Microsoft 365 Support: Experience troubleshooting the Office 365 suite (Outlook, Teams, and ... Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve ...
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...
Chicago, IL · On-site
$20.50 - $27.75/hr
Help Desk Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;
Chicago, IL · On-site
$20.50 - $27.75/hr
Help Desk Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;
ASSYST is a company specializing in the Microsoft Power Platform ecosystem, and they are seeking a Help Desk Manager to provide technical leadership and oversight for support operations. This role ...
ASSYST is a company specializing in the Microsoft Power Platform ecosystem, and they are seeking a Help Desk Manager to provide technical leadership and oversight for support operations. This role ...
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem. This role balances deep technical troubleshooting ...
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem. This role balances deep technical troubleshooting ...
The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password ...
The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password ...
Reston, VA · Hybrid
$115K - $120K/yr
Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary ... Troubleshoot and support Microsoft 365 applications and services Team Leadership & Player/Coach ...
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Reston, VA · Hybrid
$115K - $120K/yr
Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary ... Troubleshoot and support Microsoft 365 applications and services Team Leadership & Player/Coach ...
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem. This role balances deep technical troubleshooting ...
Quick apply
The Help Desk Manager provides technical leadership and oversight for support operations, specializing in the Microsoft Power Platform ecosystem. This role balances deep technical troubleshooting ...
ASSYST is a company specializing in technical support operations, and they are seeking a Help Desk Manager with expertise in the Microsoft Power Platform. This role involves overseeing support ...
ASSYST is a company specializing in technical support operations, and they are seeking a Help Desk Manager with expertise in the Microsoft Power Platform. This role involves overseeing support ...
Philadelphia, PA · On-site
$20 - $22/hr
... Microsoft Windows 10 environments. • Assist with account access, password support, and user ... a help desk, service desk, or desktop support environment. • Working knowledge of Active ...
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Philadelphia, PA · On-site
$20 - $22/hr
... Microsoft Windows 10 environments. • Assist with account access, password support, and user ... a help desk, service desk, or desktop support environment. • Working knowledge of Active ...
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...
Dallas, TX · On-site
$20.25 - $27.75/hr
The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...
Denver, CO · On-site
$20 - $35/hr
Administer and support Microsoft 365 , including email, user management, and password resets ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...
Quick apply
Denver, CO · On-site
$20 - $35/hr
Administer and support Microsoft 365 , including email, user management, and password resets ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...
Anchorage, AK · On-site
$18 - $23/hr
The Help Desk Representative will provide technical support to end-users, troubleshoot issues, and assist with Microsoft Office applications. Responsibilities : • Provide first-level technical ...
Anchorage, AK · On-site
$18 - $23/hr
The Help Desk Representative will provide technical support to end-users, troubleshoot issues, and assist with Microsoft Office applications. Responsibilities : • Provide first-level technical ...
\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...
\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...
Topeka, KS · On-site
$18.75 - $25.50/hr
Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location ... Windows Client OS's, Microsoft Office Suite, and Office 365 products * Aptitude for technology ...
Topeka, KS · On-site
$18.75 - $25.50/hr
Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location ... Windows Client OS's, Microsoft Office Suite, and Office 365 products * Aptitude for technology ...
Denver, CO · On-site
$20 - $35/hr
Administer and support Microsoft 365 , including email, user management, and password resets ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...
Denver, CO · On-site
$20 - $35/hr
Administer and support Microsoft 365 , including email, user management, and password resets ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...
$16.50 - $22.25/hr
Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location ... Windows Client OS's, Microsoft Office Suite, and Office 365 products * Aptitude for technology ...
$16.50 - $22.25/hr
Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location ... Windows Client OS's, Microsoft Office Suite, and Office 365 products * Aptitude for technology ...
Jackson, MS · On-site
$17.75 - $24.25/hr
Microsoft O365 experience Experience using Help Desk Software MAC OS Experience Training Experience REQUIRED DEGREE Bachelor's Degree in Computer Science, Information Systems, or related field.
Jackson, MS · On-site
$17.75 - $24.25/hr
Microsoft O365 experience Experience using Help Desk Software MAC OS Experience Training Experience REQUIRED DEGREE Bachelor's Degree in Computer Science, Information Systems, or related field.
Denver, CO · On-site
$20 - $35/hr
Administer and support Microsoft 365 , including email, user management, and password resets ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...
Denver, CO · On-site
$20 - $35/hr
Administer and support Microsoft 365 , including email, user management, and password resets ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Aspect | Commission Microsoft Help Desk | Microsoft Support Specialist |
|---|---|---|
| Certifications | Basic IT certifications, Microsoft certifications often preferred | Microsoft certifications, CompTIA A+ or Network+ |
| Work Environment | Help desk centers, remote support, on-site | Help desk, remote troubleshooting, on-site support |
| Employer & Industry | IT service providers, corporate IT departments | Microsoft partner companies, corporate IT teams |
| Search & Comparison Intent | Customer support, troubleshooting, help desk roles | Technical support, product troubleshooting, support roles |
Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

$20.25 - $27.75/hr
Full-time
Posted 7 days ago
Hours of Work :
830a-5pDays Of Week :
Monday - FridayWork Shift :
Job Description :
Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health SystemYour Job Requirements: High School Diploma or Equivalent required. Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred. Related technical school or military experience accepted. Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications. 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment Previous experience in Healthcare Information Services preferred. Ability to effectively communicate in English, both written and verbally, with technical and non-technical users. Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems. Customer service oriented with demonstrated skills in service recovery. Ability to work any hours to support 24 7 operations. Availability to travel between campuses Your Job Responsibilities: Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends andoff-hoursneeds Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service.This includesthe utilizationof collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.) Maintain Help Desk operator performance SLA quotas.This includes training new members to the Help Desk and bringing them up to date.Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests. Maintain highly accurate trouble ticket entries in the Help Desk software system Participate in training programs to address the shifting application support needs of the help desk.This includes participation with the End User Tech team for rounding and departmental support.Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
Great Place to Work Certified2026-2027
Glassdoor's Best Places to Work 2025 & 2026
Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma2026
TIME's Best Companies for Future Leaders 2025 & 2026
Newsweek's America's Most Admired Workplaces 2026
Glassdoor's Best-Led Companies 2025
Fortune Best Workplaces in Health Care 2025
Military Friendly Gold Employer 2025
Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
Newsweek's Americas Greatest Workplaces 2025