About Advisors Excel
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
51 - 200 Employees
Headquarters location
Topeka, KS, US
Year founded
2005
$16.50 - $22.25/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 16 days ago
Job description
Position Title: Help Desk Technician
Department: Technology and Innovation
Reports to: Help Desk Manager
Location: Topeka, KS – onsite
Overview:
We are searching for a motivated self-starter to join our Help Desk Team. As a Help Desk Technician, you will provide technical assistance and resolutions to issues related to computer hardware, software, and general office equipment. If you enjoy helping people and learning about new technologies, this could be the perfect fit for you.
What you’ll do:
- Handle and resolve help desk tickets submitted by staff
- Support corporate users in person, remotely, and via telephone
- Assists in the installation of computer hardware and software
- Assist in maintaining and updating hardware inventory
- Effectively communicate with technical and non-technical staff on a regular basis
- Work some nights and weekends as well as be on-call when necessary
Experience you’ll bring:
- Strong customer service and interpersonal skills
- Solid understanding of Windows products; Windows Client OS’s, Microsoft Office Suite, and Office 365 products
- Aptitude for technology, embrace change, and willingness to learn
- Strong organizational skills: capacity to manage a heavy workload while navigating a variety of competing, ever-changing priorities
- Exceptional problem-solving skills with a high attention to detail
Bonus Points:
- Microsoft and CompTIA certifications
- Understanding of DHCP, DNS, IP, network traffic routing, WAN, LAN, VLAN, and internet connectivity
What you’ll get:
- Amazing benefits, including medical, dental, vision, and 401k (with matching options)
- Generous PTO package from your start date
- Access to an on-site café, gym, and primary care
- Continuous personal and professional development opportunities
- Recognition for hard work amp; exemplary performance
- Employee-sponsored events…and more!
Who We Are:
Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors’ businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team!
Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here – as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.
#LI-RH1
advisorsexcel.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Help Desk Technician?
A: To succeed as a Help Desk Technician, key technical skills include proficiency in operating systems (Windows, macOS, Linux), familiarity with common software applications, and knowledge of networking fundamentals. Essential soft skills include strong communication and problem-solving abilities, patience and empathy when interacting with customers, and the ability to work effectively in a team environment. By combining these technical and soft skills, Help Desk Technicians can efficiently resolve customer issues, build trust, and lay the foundation for a successful career in IT support and customer service.
Q: What is the career path for a Help Desk Technician?
A: A Help Desk Technician's typical career progression involves starting as a junior support specialist, advancing to a mid-level technical support specialist or senior help desk technician, and eventually moving into senior technical leadership roles such as technical team lead or IT operations manager. Key opportunities for skill development include learning IT service management frameworks, expanding technical expertise into areas like cloud computing, cybersecurity, or network administration, and developing strong communication and problem-solving skills. Long-term career prospects may lead to roles like IT project manager, service delivery manager, or even a career transition into specialized fields like IT consulting or technical sales.
