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Collections Representative Jobs in Michigan (NOW HIRING)

Trinseo

Collections Analyst (NA)

Midland, MI · On-site

The Collections Analyst will be responsible for conducting activities related to the collection of ... Customer Service Representatives, Account Managers, Plants) * Research and resolve customer payment ...

Trinseo LLC

Collections Analyst (NA)

Midland, MI · On-site

The Collections Analyst will be responsible for conducting activities related to the collection of ... Customer Service Representatives, Account Managers, Plants) * Research and resolve customer payment ...

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All JobsCollections Representative JobsCollections Representative Jobs in Michigan

Collections Representative information

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How much do collections representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for collections representative in Michigan is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Michigan? For Collections Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Michigan look for? The top searched job categories for Collections Representative jobs in Michigan are:
What cities in Michigan are hiring for Collections Representative jobs? Cities in Michigan with the most Collections Representative job openings:
What are popular job titles related to Collections Representative jobs in MI? For Collections Representative jobs in MI, the most frequently searched job titles are:
Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,671 per year, or $16.7 per hour.

Billing and Collections Specialist

Outdoor Adventures

Bay City, MI • On-site

$17 - $23.25/hr

Full-time

Posted 27 days ago

Job description

Billing and Collections Specialist
Location: Bay City, MI 48708
Job Description
We are seeking a detail-oriented and motivated Billing and Collections Specialist to join our team in Bay City, MI. The ideal candidate will be responsible for managing billing processes, ensuring timely collections, and maintaining accurate financial records to support the company's revenue cycle.
Key Responsibilities
  • Prepare and send accurate invoices to clients in a timely manner.
  • Monitor accounts receivable and follow up on overdue payments.
  • Communicate professionally with customers regarding billing inquiries and payment arrangements.
  • Reconcile billing discrepancies and resolve any issues related to invoices or payments.
  • Maintain detailed records of billing and collections activities.
  • Collaborate with internal departments to ensure accurate billing information.
  • Generate regular reports on billing status and collections performance.
  • Assist with month-end and year-end closing processes as needed.
Qualifications
  • High school diploma or equivalent; associate's degree or higher preferred.
  • Proven experience in billing, collections, or accounts receivable.
  • Strong attention to detail and organizational skills.
  • Excellent communication and customer service abilities.
  • Proficiency with billing software and Microsoft Office Suite, especially Excel.
  • Ability to handle sensitive information with confidentiality.
  • Strong problem-solving skills and ability to work independently.
How to Apply
If you are interested in joining our team as a Billing and Collections Specialist, please submit your resume and cover letter to our HR department.

Apply