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Collections Representative Jobs in Detroit, MI (NOW HIRING)

ABC Valued Client

Account Manager

Rochester Hills, MI · On-site

Collections experience (e.g., collector, collections representative, collections associate) COMPENSATION * Highly competitive pay! * Receive up to 12% increase in pay in your first year through ...

Zeal Credit Union

Collections Specialist

Livonia, MI

$17.25 - $23.50/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$16.25 - $22/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$17.25 - $23.50/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and ...

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$16.25 - $22/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI.We're seeking a professional and ...

TradeFirst.com

Collections , Accounts Receivable

Oak Park, MI · On-site

$18.75 - $23.75/hr

Established Michigan Business to Business trading company seeks a part time individual who has business collections and small claims experience to assist in the various collections and legal issues ...

TradeFirst.com

Collections , Accounts Receivable

Oak Park, MI · On-site

$18.75 - $23.75/hr

Established Michigan Business to Business trading company seeks a part time individual who has business collections and small claims experience to assist in the various collections and legal issues ...

TradeFirst.com

Collections , Accounts Receivable

Oak Park, MI · On-site

$18.75 - $23.75/hr

Established Michigan Business to Business trading company seeks a part time individual who has business collections and small claims experience to assist in the various collections and legal issues ...

TradeFirst.com

Collections , Accounts Receivable

Oak Park, MI · On-site

$18.75 - $23.75/hr

Established Michigan Business to Business trading company seeks a part time individual who has business collections and small claims experience to assist in the various collections and legal issues ...

KLA Corporation

Analyst, Collections

Ann Arbor, MI · Hybrid

$60K - $103K/yr

Support company cash flow objectives through timely collections. * Escalate high-risk accounts and significant delinquency issues. * Identify trends indicating financial distress or collection risk.

KLA Corporation

Analyst, Collections

Ann Arbor, MI · On-site

$60K - $103K/yr

Support company cash flow objectives through timely collections. * Escalate high-risk accounts and significant delinquency issues. * Identify trends indicating financial distress or collection risk.

Orbotech

Analyst, Collections

Ann Arbor, MI · Hybrid

$60K - $103K/yr

Support company cash flow objectives through timely collections. * Escalate high-risk accounts and significant delinquency issues. * Identify trends indicating financial distress or collection risk.

KLA

Analyst, Collections

Ann Arbor, MI · On-site

$60K - $103K/yr

Support company cash flow objectives through timely collections. * Escalate high-risk accounts and significant delinquency issues. * Identify trends indicating financial distress or collection risk.

Kla

Analyst, Collections

Ann Arbor, MI · Hybrid

$60K - $103K/yr

Support company cash flow objectives through timely collections. * Escalate high-risk accounts and significant delinquency issues. * Identify trends indicating financial distress or collection risk.

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All JobsCollections Representative JobsCollections Representative Jobs in Detroit, MI

Collections Representative information

See Detroit, MI salary details

$10

$17

$25

How much do collections representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for collections representative in Detroit, MI is $17.50, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.38 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Detroit, MI as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $36,397 per year, or $17.5 per hour.

Customer Service/Collections Representative

Shermeta Law Group PLLC

Auburn Hills, MI • On-site

$15.25 - $20.50/hr

Other

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service/Collector Position

Auburn Hills based law firm is looking for a detail-oriented and self-motivated individual with excellent communication skills for a customer service/collector position. Applicants will be required to place and receive collection telephone calls, evaluate accounts for legal action, skip trace and handle a wide variety of customer service call situations.

Applicant Requirements:
  • Comfortable with PC based applications such as the Internet and an auto-dialer.
  • Excellent communication, analytical, and organizational skills.
  • Ability to maintain a professional tone during all call situations.
  • Desire to work and excel in a team environment.
  • Strong attention to detail.
  • Excellent data entry skills.
  • Excellent basic math skills.
  • Goal oriented.
Job Requirements:
  • Minimum experience preferred: 2+ years in Customer Service or collection type role.
  • High school diploma or GED required.
We Currently Offer the Following for This Position:
  • Competitive hourly wage.
  • Bonus program.
Equal Employment Opportunity

Our firm is committed to equal employment opportunity.

Drug Testing/Background Checks

Prior to hire a background check and drug test is required.

Benefits

The Firm offers a competitive benefits package to all eligible employees including paid time off. Additional benefit information, including eligibility, may be further discussed during the interview process.

Voluntary Benefits:
  • Medical Insurance – Firm shares 51% of cost
  • Dental insurance
  • Vision Insurance
  • Disability Insurance
  • Voluntary Life Insurance
  • Free access to fitness center located within the building.
Additional Employee Benefits:
  • Free access to the on-premises state-of-the-art fitness center and fitness coach/coordinator.
  • Peer nomination programs known as GEM (Going the Extra Mile).
  • Periodic contests and events to show employee appreciation.
  • Monthly "Gimme a Break" raffle. Monthly free 1/2 paid day off to a random employee.
  • Shining Star Awards for doing an excellent job on a task.
  • Above contest awards (if not stated) are store, amazon, restaurant gift cards or paid time off.
  • Year end celebrations for staff with gift giveaways (most years).

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