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Credit Collections Associate Jobs in Detroit, MI

Carhartt

Sr. Manager, Credit

Dearborn, MI · On-site

Associate Responsibilities * Lead and develop the credit, collections, and deductions/chargebacks teams, establishing clear goals, KPIs, and performance expectations aligned with the company ...

Carhartt

Sr. Manager, Credit

Dearborn, MI · On-site

Associate Responsibilities * Lead and develop the credit, collections, and deductions/chargebacks teams, establishing clear goals, KPIs, and performance expectations aligned with the company ...

MSC Industrial Direct

Credit Representative

Southfield, MI · On-site

$16.78 - $26.39/hr

Customer Service, Sales and Branch Associates) regarding customer inquiries on billing issues ... Minimum of two years of commercial credit/collections experience is required. * SKILLS: * CRT, PC ...

ABC Valued Client

Account Manager

Rochester Hills, MI · On-site

Must pass credit, MVR (driving record) and criminal background checks PREFERRED QUALIFICATIONS ... Collections experience (e.g., collector, collections representative, collections associate ...

Marling Assoc Inc

Be Seen First

Office Manager - Accounting Experience Required

Harper Woods, MI · On-site

$23 - $25/hr

... Credit Applications for New Customers Run Credit Checks Weekly Bill payments Weekly Supplier ... Accounting and all phases (associate degree at a minimum) Peachtree Accounting Experience Required ...

orsa credit union

consumer loan servicer

Plymouth, MI · On-site

Role Purpose The consumer loan servicer serves as a critical operational backbone for orsa credit ... Associates degree or relevant coursework in Finance, Business Administration, or related field.

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All JobsCredit Collections Associate JobsCredit Collections Associate Jobs in Detroit, MI

Credit Collections Associate information

See Detroit, MI salary details

$19

$23

$26

How much do credit collections associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for credit collections associate in Detroit, MI is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $24.04 per hour, depending on experience, location, and employer.

What are some common challenges credit collections associates face when working with customers, and how are these challenges typically addressed?

Credit Collections Associates often encounter challenges such as negotiating payment plans with customers who are experiencing financial difficulties or handling situations where customers are unresponsive. These challenges are typically addressed through developing strong communication and negotiation skills, maintaining professionalism, and following company protocols for escalation. Team collaboration is also essential, as associates often work closely with supervisors or legal teams to resolve complex cases and ensure compliance with regulations.

What are the key skills and qualifications needed to thrive as a credit collections associate?

To thrive as a Credit Collections Associate, you need strong analytical abilities, attention to detail, and a background in finance or accounting, often supported by a high school diploma or associate degree. Familiarity with collections management software, CRM systems, and basic Excel functions is typically required. Outstanding communication, negotiation skills, and resilience help build rapport with clients and manage challenging conversations. These skills ensure effective debt recovery, minimize financial risk, and maintain positive customer relationships for the organization.

What is the difference between Credit Collections Associate vs Credit Analyst?

AspectCredit Collections AssociateCredit Analyst
Primary RoleFocuses on collecting overdue payments and managing delinquent accountsAssesses creditworthiness of clients and analyzes credit data
Required SkillsCommunication, negotiation, debt recoveryFinancial analysis, risk assessment, data interpretation
Work EnvironmentCollections departments, customer service settingsFinance, banking, lending institutions
CertificationsTypically none required; some roles may prefer collections or finance certificationsOften requires finance or credit certifications (e.g., CFA, credit certifications)

While both roles operate within the credit industry, a Credit Collections Associate primarily handles debt recovery and account management, whereas a Credit Analyst evaluates credit risk and financial data to inform lending decisions. They share some skills but serve different functions within financial organizations.

What does a credit collections associate do?

A Credit Collections Associate is responsible for contacting customers to collect outstanding payments on overdue accounts. They review account histories, negotiate payment arrangements, and provide information regarding invoices and payment terms. Their role also involves maintaining accurate records of communications and payments, and escalating unresolved accounts as needed. The goal is to ensure timely payment while maintaining positive relationships with customers.
What are the most commonly searched types of Credit Collections jobs in Detroit, MI? The most popular types of Credit Collections jobs in Detroit, MI are:
What are popular job titles related to Credit Collections Associate jobs in Detroit, MI? For Credit Collections Associate jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Credit Collections Associate jobs in Detroit, MI look for? The top searched job categories for Credit Collections Associate jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Credit Collections Associate jobs? Cities near Detroit, MI with the most Credit Collections Associate job openings:
Credit Collections Associate jobs near you
Infographic showing various Credit Collections Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,186 per year, or $23.2 per hour.

Sr. Manager, Credit

Carhartt

Dearborn, MI • On-site

Full-time

Re-posted 29 days ago

Carhartt rating

8.0

Company rating: 8.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Position Details:
Title: Sr. Manager, Credit
Department: Accounting
Reports to: Director, Finance - CCG/NAWS
Location: Dearborn
Job Classification: Hybrid
FLSA Status: Exempt
Job Band: Manager
Job Summary
The Sr. Manager, Credit plays a critical role in the Company's financial success by establishing credit policies, optimizing risk adjusted credit portfolio performance, ensuring timely collections, overseeing resolution of customer chargebacks and enabling profitable revenue growth across the business. This role blends strategic oversight with hands-on management of credit operations, analytics, customer risk assessment, and cross-functional partnership with Sales, FP&A, Legal, IT, Distribution and Customer Care. Success in this position requires robust business acumen and a deep understanding of corporate strategies, enabling alignment of departmental objectives with broader organizational goals. The leader is accountable for leveraging artificial intelligence (AI) technologies to optimize decision-making, automate processes, and enhance team performance, while also fostering effective partnerships with Sales leadership to drive revenue growth and customer satisfaction.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
  • Lead and develop the credit, collections, and deductions/chargebacks teams, establishing clear goals, KPIs, and performance expectations aligned with the company's broader financial and strategic objectives.
  • Create and maintain credit risk models that reflect strategic growth plans, tailored for unique business unit needs, industry benchmarks, trade reporting insights, and customer relationship history-maximizing credit availability while mitigating unacceptable risk exposure.
  • Assess customer creditworthiness using advanced analytics and AI-driven scoring models. Develop credit policies that balance risk and growth opportunities, and establish clear protocols for holds, escalations, and cross-functional alignment in resolving issues.
  • Collaborate proactively with Sales leadership to align credit strategies with revenue objectives, resolve customer challenges, provide guidance on credit decisions, and benchmark customer and portfolio risk relative to industry peers. Promote open communication and joint problem-solving to enhance customer experience.
  • Drive holistic account management and portfolio health, ensuring customer balances remain within established metrics. Build and maintain policies and processes that incorporate corporate risk tolerance, industry best practices, and operational benchmarks.
  • Oversee and optimize the collections process, leveraging automation and predictive tools to prioritize accounts, anticipate payment behaviors, and improve communication efficiency. Lead cross-functional efforts with Sales, Customer Care, DC Operations, and AR to accelerate dispute resolution and improve cash conversion.
  • Ensure credit and collections operations support corporate financial strategy, integrating an understanding of company priorities and long-term goals into decision-making, policy design, and process enhancements.
  • Develop and refine cash flow forecasts to support Treasury planning. Collaborate with FP&A and Accounting on the analysis of deductions, disputes, and bad debt performance.
  • Champion the adoption of AI and automation technologies, including machine learning models, predictive analytics, AI chatbots, and RPA. Continuously evaluate and evolve department workflows to improve efficiency, accuracy, and service levels.
  • Manage the company's trade credit insurance policy, including policy administration, compliance, reporting, and claims processing with the insurer. Act as primary liaison with our third-party broker.
  • Manage relationships and negotiate contracts with third-party credit reporting services, including Dun & Bradstreet, Creditntell, and similar partners.

Required Education
  • Bachelor's degree in accounting, finance, or related field.
  • Master's degree preferred

Required Skills & Experience
  • 10+ years of experience leading credit, collections, or accounts receivable functions, including establishing customer credit lines, conducting market and industry risk assessments, and participating in credit industry associations (e.g., NACM/CRF).
  • 2-4 years of leadership experience with a track record of developing and attracting talent.
  • Strong analytical, problem-solving, and business acumen, with proficiency in AI-enabled analytics platforms and experience integrating artificial intelligence or automation technologies into credit or operational workflows.
  • Exceptional communication and presentation skills, with the ability to influence decision-making, collaborate across all levels of the organization, and independently create and deliver executive-level presentations.
  • Proven ability to operate in a fast-paced, dynamic environment, managing multiple priorities with strong attention to detail, organizational discipline, and a high degree of accountability.
  • Strong interpersonal and leadership skills, including the ability to motivate teams, influence cross-functional partners, and drive results through collaboration.
  • Experience with ERP systems, including at least two years supporting system reviews or enhancements; SAP experience preferred.
  • Industry experience in consumer goods credit management, apparel or footwear, preferred.

Physical Requirements and Working Conditions
  • Office environment, cubicle setting.
  • Extended periods of time sitting, standing, typing on a computer is required.
  • Able to work some evenings or weekends if necessary.
  • Travel required, less than 25%.
  • This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
  • Carhartt is a tobacco free workplace.

#LI-HYBRID
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.

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