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Debt Collection Agency Jobs in Michigan (NOW HIRING)

University of Michigan Credit Union

Collector

Ann Arbor, MI

$16.75 - $22.25/hr

The Collector is also responsible for related legal action, settlement and debt workout situations ... Associate's degree, or a minimum of 3 years financial institution or collection agency experience ...

Dow Credit Union

Member Solutions Specialist

Midland, MI · On-site

$23/hr

You collaborate with credit counseling agencies and attend court hearings as a representative of ... You review past-due accounts and make recommendations for escalated debt collection steps and loss ...

New

Dow Credit Union

Member Solutions Specialist

Midland, MI · On-site

$23/hr

You collaborate with credit counseling agencies and attend court hearings as a representative of ... You review past-due accounts and make recommendations for escalated debt collection steps and loss ...

Dow Credit Union

Member Solutions Specialist

Midland, MI · On-site

$23/hr

You collaborate with credit counseling agencies and attend court hearings as a representative of ... You review past-due accounts and make recommendations for escalated debt collection steps and loss ...

New

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How much do debt collection agency jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for debt collection agency in Michigan is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $24.95 per hour, depending on experience, location, and employer.

How much do debt collectors earn?

Debt collectors typically earn a median annual salary of around $40,000 to $50,000, with experienced collectors or those in supervisory roles earning higher wages. Compensation can include base pay, commissions, or bonuses, and the job often requires strong communication skills and knowledge of debt collection laws.

What are some typical daily responsibilities for staff at a debt collection agency?

Staff at a debt collection agency typically spend their day contacting debtors via phone, email, or written correspondence to negotiate repayment arrangements and resolve outstanding accounts. They review account histories, update client databases, and escalate unresolved cases as needed. Agencies often work as teams to share best practices and support new hires through ongoing training. Maintaining compliance with relevant laws and company policies is a key focus throughout all daily activities.

What is a Debt Collection Agency job?

A Debt Collection Agency job involves recovering overdue payments from individuals or businesses on behalf of creditors. Professionals in this role contact debtors via phone, email, or letters to negotiate repayment plans, provide payment options, and ensure compliance with relevant laws and regulations. Strong communication, negotiation skills, and persistence are essential for success in this field.

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule in debt collection refers to a guideline where debt collectors are advised to wait at least 7 days before contacting a debtor again, limit the number of contact attempts to 7 within a certain period, and ensure that they do not contact the debtor more than 7 times in total. This rule is not legally mandated but is used by some agencies to maintain ethical collection practices and avoid harassment. Debt collectors must also adhere to the Fair Debt Collection Practices Act (FDCPA), which prohibits abusive, unfair, or deceptive practices during debt collection efforts.

What are the key skills and qualifications needed to thrive in the Debt Collection Agency position, and why are they important?

To thrive as a Debt Collection Agency, you need comprehensive knowledge of debt collection laws, negotiation tactics, and account management processes. Familiarity with specialized collections software, CRM systems, and adherence to regulatory certifications such as the Fair Debt Collection Practices Act (FDCPA) is essential. Outstanding interpersonal skills, resilience, and professionalism are key soft skills for effectively communicating with both clients and debtors. These competencies enable successful debt recovery, maintain client satisfaction, and ensure strict legal compliance.

What qualifications do I need to be a debt collector?

To work as a debt collector, candidates typically need a high school diploma or equivalent. Strong communication, negotiation skills, and knowledge of relevant laws such as the Fair Debt Collection Practices Act are important; some employers may also require training or certification in debt collection practices.

How much money do debt collectors make?

Debt collectors typically earn a base salary that ranges from $30,000 to $50,000 annually, with additional commissions or bonuses based on collection performance. Experienced collectors or those working in specialized agencies can earn higher incomes, sometimes exceeding $60,000 per year. Compensation often depends on factors such as location, experience, and the size of the agency.
What are the most commonly searched types of Debt Collection Agency jobs in Michigan? The most popular types of Debt Collection Agency jobs in Michigan are:
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What job categories do people searching Debt Collection Agency jobs in Michigan look for? The top searched job categories for Debt Collection Agency jobs in Michigan are:
Debt Collection Agency jobs near you
Infographic showing various Debt Collection Agency job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $41,690 per year, or $20 per hour.

Digital Customer Service Representative

28 Technologies LLC

Grand Rapids, MI • On-site

$14.75 - $20.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Digital Customer Service Representative

We are seeking a detail-oriented and professional Digital Customer Service Representative to monitor, review, and respond to incoming consumer emails. The ideal candidate will have strong written communication skills and the ability to follow legal and compliance guidelines when responding to inquiries related to outstanding accounts.

Key Responsibilities:

  • Regularly monitor and respond to a high volume of inbound emails promptly and professionally.
  • Ability to interpret detailed account information, including but not limited to: legal status of a case, financial information, and internal notes.
  • Deliver precise and clear information regarding settlement offers, payment arrangements, required documentation, and general inquiries.
  • Guarantee all written communication strictly adheres to federal and state law, internal firm policies, and all applicable legal standards.
  • Recognize and appropriately escalate complex cases, disputes, or issues requiring the attention of higher management or an attorney to ensure prompt and appropriate resolution.
  • Create and maintain detailed, accurate logs of all communications and actions taken.
  • Work closely with internal departments, including Legal/Attorney staff, Collections, Compliance, and Client Services, to obtain efficient resolutions.

Required Qualifications:

  • Optional: Associate or bachelor's degree in communications, marketing, legal or a related field.
  • Previous experience in customer service, legal office, or related professional field is strongly preferred.
  • Demonstrate excellent written communication and professional customer service skills.
  • Strong attention to detail and proven ability to follow structured communication and compliance guidelines meticulously.
  • Proficiency in using computer systems, including comfort and familiarity with email platforms and CRM/case management software tools.
  • A consistent ability to maintain professionalism and exhibit empathy in all communications, particularly during challenging interactions.

Preferred Qualifications:

  • Experience working in a debt collection agency or a legal services environment.
  • Familiarity with compliance requirements and best practices related to consumer communications.
  • An understanding of Federal law related to debt collection.

Apply