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Debt Collection Agency Jobs in Michigan (NOW HIRING)

Detroit Justice Center

Staff Attorney

Detroit, MI · Hybrid

Many individuals face systemic barriers due to criminal records, legal debt, and court involvement ... Maintain organized client records and support data collection for reporting and advocacy.

Detroit Justice Center

Staff Attorney

Detroit, MI · On-site

$85K - $90K/yr

Many individuals face systemic barriers due to criminal records, legal debt, and court involvement ... Maintain organized client records and support data collection for reporting and advocacy.

Detroit Justice Center

Staff Attorney

Detroit, MI · Hybrid

$85K - $90K/yr

Many individuals face systemic barriers due to criminal records, legal debt, and court involvement ... Maintain organized client records and support data collection for reporting and advocacy.

Detroit Justice Center

Staff Attorney

Detroit, MI · Hybrid

$85K - $90K/yr

Many individuals face systemic barriers due to criminal records, legal debt, and court involvement ... Maintain organized client records and support data collection for reporting and advocacy.

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Debt Collection Agency information

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How much do debt collection agency jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for debt collection agency in Michigan is $20.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $24.95 per hour, depending on experience, location, and employer.

What is a debt collection agency?

A Debt Collection Agency job involves recovering overdue payments from individuals or businesses on behalf of creditors. Professionals in this role contact debtors via phone, email, or letters to negotiate repayment plans, provide payment options, and ensure compliance with relevant laws and regulations. Strong communication, negotiation skills, and persistence are essential for success in this field.

What are the typical daily responsibilities at a debt collection agency?

Staff at a debt collection agency typically spend their day contacting debtors via phone, email, or written correspondence to negotiate repayment arrangements and resolve outstanding accounts. They review account histories, update client databases, and escalate unresolved cases as needed. Agencies often work as teams to share best practices and support new hires through ongoing training. Maintaining compliance with relevant laws and company policies is a key focus throughout all daily activities.

What are the key skills and qualifications needed to thrive in a debt collection agency?

To thrive as a Debt Collection Agency, you need comprehensive knowledge of debt collection laws, negotiation tactics, and account management processes. Familiarity with specialized collections software, CRM systems, and adherence to regulatory certifications such as the Fair Debt Collection Practices Act (FDCPA) is essential. Outstanding interpersonal skills, resilience, and professionalism are key soft skills for effectively communicating with both clients and debtors. These competencies enable successful debt recovery, maintain client satisfaction, and ensure strict legal compliance.

Is debt collection a good career?

Debt collection is a job that involves contacting individuals to recover overdue payments, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on interpersonal skills and understanding of debt collection laws.

What qualifications do you need to be a debt collection agency?

A debt collection agency typically requires licensing or registration depending on state or country regulations, along with knowledge of debt collection laws and practices. Employees often need strong communication skills, attention to detail, and may require background checks or certifications such as the Fair Debt Collection Practices Act (FDCPA) compliance training.

What are the most commonly searched types of Debt Collection Agency jobs in Michigan?

The most popular types of Debt Collection Agency jobs in Michigan are:

What are popular job titles related to Debt Collection Agency jobs in Michigan?

For Debt Collection Agency jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Debt Collection Agency jobs in Michigan look for?

The top searched job categories for Debt Collection Agency jobs in Michigan are:

Debt Collection Agency jobs near you
Infographic showing various Debt Collection Agency job openings in Michigan as of August 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $41,690 per year, or $20 per hour.

Assistant Manager of Collections

University of Michigan Credit Union

Ann Arbor, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

University Of Michigan Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members’ growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years.
The Solutions Assistant Manager assists the manager in leading the Solutions team and providing both an excellent team member and member experience. Coaches and provides team member development opportunities. Assists with managing and monitoring all aspects of the Collection Department, BSA compliance Department and Fraud Departments within the organization. Assist with managing the activities that include delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. Collaborate with Solutions Manager for determination of legal action, settlement and debt workout situations and possible restriction of services related to delinquent accounts. Assist with monitoring and reporting of fraud trends, CTR, SAR, and High Risk transactions and member accounts along with are other function related to these departments.
Why Join The UMCU Team?
  • Work with a high energy and collaborative group of supportive professionals.
  • We are committed to helping you own your career and grow professionally and personally.
  • Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
  • Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.
  • Tuition reimbursement and a student loan debt repayment program
  • Our Fidelity 401k program with employer match is one of the most generous you'll find.
  • From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!
What You'll Be Doing:
  • Assists Solutions manager with leadership responsibilities including but not limited to selection and promotion, retention, recognition, coaching, engagement, direction, performance management, corrective action, compensation, job responsibilities, training and development
  • Assists in planning and managing all aspects of the department. Performs the duties of any department team member when necessary
  • Creates a team environment that facilitates engagement and team member participation
  • Assists manager with training, development and performance of team members
  • Assists with conducting team meetings
  • Assist in serving as the liaison with attorneys, auto repossession agencies, collection agencies and bankruptcy courts and Foreclosure
  • Assists in working directly with third-party mortgage service providers to monitor and resolve delinquent mortgage accounts. With Solutions Manager, evaluates and approves loss mitigation options from third-party loan providers
  • Communicates with other departments of the Credit Union to enhance member service and provide assistance as needed.
  • Reviews, makes recommendations, and implements improvements in Solutions, BSA and fraud areas.
  • Assists with creating, maintaining, and implementing collection, security and fraud, and BSA related procedures and policies.
  • Monitors department performance with metrics, statistics and analysis and recommends adjustments as necessary
  • Prepares statistical and operational reports as needed
  • Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
  • Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities; representing UMCU at events, internal or external meetings/trainings, team building or UMCU events. Onboarding new team members as needed.
  • Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program
  • Other duties as assigned
What You’ll Need:
  • Associate's degree or equivalent; or 2 or more years of management experience, is preferred.
  • Minimum of 2 years’ experience in a financial institution is preferred
  • Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
  • Strong verbal and written communication skills
  • Must be a team player and possess a high energy “can do” attitude
Physical Demands/Work Environment:
  • The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
  • While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

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