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Collections Representative Jobs in Michigan (NOW HIRING)

LHH US

Collections Representative

Grand Rapids, MI · On-site

$22 - $27/hr

We are seeking a professional and detail-oriented Collections Representative to join our team. This role is responsible for managing outstanding accounts, ensuring timely payments, and maintaining ...

LHH US

Collections Representative

Grand Rapids, MI

$22 - $27/hr

We are seeking a professional and detail-oriented Collections Representative to join our team. This role is responsible for managing outstanding accounts, ensuring timely payments, and maintaining ...

Yeo & Yeo

Collections Representative

Saginaw, MI

$15.75 - $20.50/hr

Position Summary The Collections Representative will handle billing and collection responsibilities and will assist the billing manager to ensure that the organization receives accurate payments in a ...

Yeo & Yeo

Collections Representative

Saginaw, MI · On-site

$15.75 - $20.50/hr

Position Summary The Collections Representative will handle billing and collection responsibilities and will assist the billing manager to ensure that the organization receives accurate payments in a ...

Public Service Credit Union

Collections Specialist

Romulus, MI · On-site

$17.75 - $24/hr

Represent credit union in court actions. * Perform other duties as assigned. Requirements Education and Experience * 3+ years of experience in Collections, or related experience * High School Diploma ...

CFS

Collections Specialist

Holland, MI

$25 - $27/hr

Collections Specialist $25-$27/hour | Full-Time Holland, MI Why This Opportunity Stands Out: • Exposure to manufacturing and B2B customer accounts • Hands-on role connected to production ...

Buckles & Buckles

Collections Specialist

Troy, MI · On-site

$18/hr

Debt Collector - Legal Collections Department Full-Time | Onsite | Performance-Based Role ... represented national banks in litigation with a commitment to effective, ethical, and compliant ...

LHH US

Senior Collections Specialist

Kalamazoo, MI · On-site +1

$26 - $31/hr

We are seeking an experienced Remote Senior Collections Specialist to lead and manage complex collections activities across a diverse portfolio of customer accounts. This role is responsible for ...

LHH US

Senior Collections Specialist

Kalamazoo, MI · On-site +1

$26 - $31/hr

We are seeking an experienced Remote Senior Collections Specialist to lead and manage complex collections activities across a diverse portfolio of customer accounts. This role is responsible for ...

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Collections Representative information

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How much do collections representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for collections representative in Michigan is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

How does a Collections Representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What jobs pay 10,000 a month without a degree?

A Collections Representative typically earns less than $10,000 a month, but some high-level or specialized roles in sales, real estate, or entrepreneurship can reach or exceed that income level without a degree. Success in these roles often depends on experience, skills, and performance rather than formal education. High commissions, bonuses, or owning a business are common ways to achieve such earnings without a degree.

What are the duties of a collection representative?

A collections representative is responsible for contacting customers to collect overdue payments, negotiating payment plans, and maintaining accurate records of interactions. They often use communication skills, negotiation techniques, and collection software to perform their duties efficiently.

What does a Collections Representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a Collections Representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

What does a collection representative do?

A collections representative is responsible for contacting customers to recover overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills and may work with collection software to track accounts and ensure compliance with regulations.

What is the highest paying collection job?

The highest paying collections roles are often senior or managerial positions such as Collections Manager or Director, which can earn six-figure salaries. These roles typically require extensive experience, strong negotiation skills, and knowledge of industry regulations, often supplemented by certifications like Certified Collection Professional (CCP).
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Michigan? For Collections Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Michigan look for? The top searched job categories for Collections Representative jobs in Michigan are:
What cities in Michigan are hiring for Collections Representative jobs? Cities in Michigan with the most Collections Representative job openings:
What are popular job titles related to Collections Representative jobs in MI? For Collections Representative jobs in MI, the most frequently searched job titles are:
Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Michigan as of June 2026, with employment types broken down into 84% Full Time, 7% Part Time, 2% Temporary, and 7% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $34,671 per year, or $16.7 per hour.

Collections Representative

LHH US

Grand Rapids, MI • On-site

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

We are seeking a professional and detail-oriented Collections Representative to join our team. This role is responsible for managing outstanding accounts, ensuring timely payments, and maintaining strong client relationships. The ideal candidate will have strong communication skills and the ability to balance customer service with effective collections practices.
Key Responsibilities
  • Proactively contact customers regarding overdue balances via phone and email in a professional manner
  • Monitor accounts receivable aging and prioritize collection activities accordingly
  • Investigate and resolve billing discrepancies, disputes, and payment issues
  • Maintain detailed and accurate records of all collection activities and customer interactions
  • Collaborate with internal departments to resolve account issues and improve processes
  • Process and apply incoming payments accurately and timely
  • Provide customers with clear information regarding account balances and payment options
  • Assist with month-end close by ensuring accounts are updated and reconciled
  • Generate reports related to collection performance and account status as needed
  • Ensure compliance with company policies and applicable regulations
Qualifications
  • 2+ years of collections, accounts receivable, or related experience
  • Strong verbal and written communication skills
  • Ability to handle sensitive conversations with professionalism and tact
  • Excellent organizational and time management skills
  • High attention to detail and accuracy
  • Proficiency in Microsoft Office, especially Excel
  • Ability to work independently and manage multiple priorities
Preferred Qualifications
  • Experience in a professional services, corporate, or office environment
Pay Details: $22.00 to $27.00 per hour
Search managed by: Amaka Mozie
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.