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Collections Representative Jobs in Michigan (NOW HIRING)

Zeal Credit Union

Collections Specialist

Livonia, MI · On-site

$16.25 - $22/hr

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and ...

Buckles & Buckles

Collections Specialist

Troy, MI · On-site

$18/hr

Debt Collector - Legal Collections Department Full-Time | Onsite | Performance-Based Role ... represented national banks in litigation with a commitment to effective, ethical, and compliant ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week) Compensation: Hourly Pay + Performance Bonuses TNT Financial Inc. is seeking a motivated and professional ...

Thelen Auto Group

Collections Specialist

Bay City, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week) Compensation: Hourly Pay + Performance Bonuses TNT Financial Inc. is seeking a motivated and professional ...

TNT-Fast Finance

Collections Specialist

Bay City, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week) Compensation: Hourly Pay + Performance Bonuses TNT Financial Inc. is seeking a motivated and professional ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week) Compensation: Hourly Pay + Performance Bonuses TNT Financial Inc. is seeking a motivated and professional ...

TNT-Fast Finance

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week) Compensation: Hourly Pay + Performance Bonuses TNT Financial Inc. is seeking a motivated and professional ...

Thelen Auto Group

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week) Compensation: Hourly Pay + Performance Bonuses TNT Financial Inc. is seeking a motivated and professional ...

TNT-Fast Finance

Collections Specialist

Saginaw, MI · On-site

$17.25 - $23.25/hr

Collections Specialist - TNT Financial Inc. Position Type: Full-Time (40 Hours per Week) Compensation: Hourly Pay + Performance Bonuses TNT Financial Inc. is seeking a motivated and professional ...

ChoiceOne Bank

Collections Specialist I

Kent City, MI · On-site

$17 - $22.75/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... In addition, the requirements listed below are representative of the knowledge, skill and/or ...

ChoiceOne Bank

Collections Specialist I

Fenton, MI

$16.75 - $22.50/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... In addition, the requirements listed below are representative of the knowledge, skill and/or ...

ChoiceOne Bank

Collections Specialist I

Kent City, MI · On-site

$17 - $22.75/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... In addition, the requirements listed below are representative of the knowledge, skill and/or ...

ChoiceOne Bank

Collections Specialist I

Fenton, MI · On-site

$16.75 - $22.50/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... In addition, the requirements listed below are representative of the knowledge, skill and/or ...

ChoiceOne Bank

Collections Specialist I

Fenton, MI · On-site

$16.75 - $22.50/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... In addition, the requirements listed below are representative of the knowledge, skill and/or ...

ChoiceOne Bank

Collections Specialist I

Kent City, MI · On-site

$17 - $22.75/hr

Consumer Collections Manager Essential Duties and Responsibilities * Contact past due customers in ... In addition, the requirements listed below are representative of the knowledge, skill and/or ...

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Showing results 21-40

All JobsCollections Representative JobsCollections Representative Jobs in Michigan

Collections Representative information

See Michigan salary details

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$16

$24

How much do collections representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for collections representative in Michigan is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.46 per hour, depending on experience, location, and employer.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with additional compensation possible through commissions or bonuses. Salaries can vary based on experience, location, and the size of the organization, and the role often requires strong communication and negotiation skills.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Michigan? For Collections Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Michigan look for? The top searched job categories for Collections Representative jobs in Michigan are:
What cities in Michigan are hiring for Collections Representative jobs? Cities in Michigan with the most Collections Representative job openings:
What are popular job titles related to Collections Representative jobs in MI? For Collections Representative jobs in MI, the most frequently searched job titles are:
Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,671 per year, or $16.7 per hour.

Collections Specialist

Zeal Credit Union

Livonia, MI • On-site

$16.25 - $22/hr

Full-time

Re-posted 17 days ago

Job description

Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI.
We're seeking a professional and empathetic Collections Specialist to support members through their unique financial challenges. You'll engage with members in a respectful, understanding manner, recognizing that every financial situation is unique. Your ability to listen, empathize, and collaborate on workable solutions are essential to our member-centered approach.
This position provides credit analysis and debt management counseling to improve members' financial lives by establishing savings plans, minimizing debt, or preventing collections action. Experience in collections and working through forbearance modifications or related legal processes as an alternative to traditional collection methods is valued.
YOUR DAY AS A COLLECTIONS SPECIALIST
As a full-time Collections Specialist at Zeal Credit Union, you will be at the forefront of overseeing collection efforts, focusing on innovative strategies to prevent foreclosure through forbearance and loan modifications. You will manage the OREO property portfolio and navigate complex issues related to bankruptcy, judgments, and levies. Maintaining accurate reporting of recovery accounts and managing the repossession portfolio will be key responsibilities, along with preparing documentation for legal initiatives. You'll collaborate with team members to develop credit solutions tailored to our members' needs while keeping meticulous records on delinquent accounts and facilitating insurance claims for various loans. Your negotiation skills will come into play as you seek optimal resolutions for both vendors and members.
Punctuality and regular onsite attendance are essential, as you perform various tasks to support the credit union's mission and ensure effective recovery efforts.
DOES THIS SOUND LIKE YOU?
To excel as a full-time Collections Specialist at Zeal Credit Union, the following knowledge and skills are required: you will need the following knowledge and skills requirements:
  • 1 to 3 years of similar or related experience.
  • High school education or GED
  • Extensive knowledge of collection regulations including but not limited to: MLA, SCRA, FCRA, FDCPA, Bankruptcy Code
  • Intermediate knowledge of Microsoft Suite products
  • Strong verbal and written communication skills
  • Excellent member service skills
  • Results oriented, with the ability to work independently
  • Punctuality and regular onsite attendance

Preferred:
  • Proven understanding of the foreclosure and bankruptcy processes

Schedule: (subject to change)
Monday-Friday: 9:00am-5:00pm onsite at our Livonia, MI office.
Are you ready for an exciting opportunity?
If your experience aligns with these requirements, we invite you to submit your application today!
Zeal Credit Union is committed to a policy of equal treatment and opportunity in every aspect of its relations with employees, without regard to race, sex, color, religion, gender identity, sexual orientation, height, weight, national origin, citizenship status, age, military or veteran status, or disability, or any other classification protected by applicable federal, state or municipal law. Applicants may request accommodation during the application process by contacting 800-321-8570 OR .

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