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Commission Debt Collection Agency Jobs in Michigan

Buckles & Buckles

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Collections Specialist

Troy, MI · On-site

$18/hr

... per hour + uncapped commission potential About the Role As a Debt Collector , you will be ... No prior debt collection experience required -- we will train you! Responsibilities * Track ...

University of Michigan Credit Union

Collector

Ann Arbor, MI

$16.75 - $22.25/hr

The Collector is also responsible for related legal action, settlement and debt workout situations ... Associate's degree, or a minimum of 3 years financial institution or collection agency experience ...

Dow Credit Union

Member Solutions Specialist

Midland, MI · On-site

$23/hr

You collaborate with credit counseling agencies and attend court hearings as a representative of ... You review past-due accounts and make recommendations for escalated debt collection steps and loss ...

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All JobsDebt Collection Agency JobsCommission Debt Collection Agency JobsCommission Debt Collection Agency Jobs in Michigan

Commission Debt Collection Agency information

What is a commission debt collection agency?

A commission debt collection agency is a company hired by creditors to recover unpaid debts from individuals or businesses. These agencies typically work on a commission basis, meaning they receive a percentage of the money they successfully collect. Their services include contacting debtors, negotiating payment plans, and sometimes taking legal action if necessary. Using a commission-based model incentivizes the agency to recover as much debt as possible for their clients.

What are some common challenges faced by commission debt collection agents, and how can they be overcome?

Commission debt collection agents often encounter challenges such as handling difficult conversations with debtors, managing high rejection rates, and meeting monthly collection targets. Success in this role requires strong communication skills, resilience, and the ability to remain professional under pressure. Building rapport with debtors, staying organized with account information, and working collaboratively with teammates can help agents stay motivated and effective. Regular training and support from supervisors also play a key role in overcoming these challenges.

What are the key skills and qualifications needed to thrive as a commission debt collection agent, and why are they important?

To excel as a Commission Debt Collection Agent, strong negotiation skills, knowledge of finance or accounting principles, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, debt collection systems, and relevant legal regulations is essential. Exceptional communication, resilience, and problem-solving abilities help agents effectively engage with debtors and manage challenging conversations. These skills and qualities are crucial for maximizing collections, maintaining compliance, and fostering positive client relationships.

What is the difference between Commission Debt Collection Agency vs Commission Debt Collector?

AspectCommission Debt Collection AgencyCommission Debt Collector
CredentialsBusiness licenses, industry certificationsNone typically required, but may have certifications
Work EnvironmentOffice-based, team management, client interactionsFieldwork, phone calls, direct debtor contact
Employer & Industry UsageEmploys multiple collectors, operates as a companyIndividual role within agencies or independently
Search & Comparison IntentUnderstanding agency services vs individual rolesClarifying roles of collectors vs agencies

The main difference is that a Commission Debt Collection Agency is a company that manages multiple collectors and offers debt recovery services, while a Commission Debt Collector is an individual who contacts debtors to recover debts, often working for an agency. Agencies oversee operations and client relationships, whereas collectors focus on debtor interactions. Both roles require knowledge of debt collection laws, but agencies typically have more formal credentials and structured environments.

How to become a commission debt collection agency?

To operate as a commission-based debt collection agency, you typically need to register your business, obtain any required licenses or permits, and comply with federal and state debt collection laws such as the Fair Debt Collection Practices Act. Developing skills in negotiation, customer service, and familiarity with collection software can also improve success in this field.

What are the most commonly searched types of Debt Collection Agency jobs in Michigan?

The most popular types of Debt Collection Agency jobs in Michigan are:

What cities in Michigan are hiring for Commission Debt Collection Agency jobs?

Cities in Michigan with the most Commission Debt Collection Agency job openings:

Commission Debt Collection Agency jobs near you

Debt Settlement Specialist - MI

Stillman Law Office

Farmington Hills, MI • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Location: Farmington Hills, Michigan (Onsite)
Compensation: $18.00 - $20.00 per hour, based on experience and qualifications.
About Stillman Law Office
Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional client service while maintaining the highest standards of professionalism, compliance, and operational excellence.
As our organization continues to grow, we are seeking a motivated and detail-oriented Debt Settlement Specialist to join our Collections Department. This role is ideal for an individual who enjoys communicating with consumers and external representatives, negotiating solutions, and helping resolve accounts through professional and effective communication.
Position Summary
The Debt Settlement Specialist is responsible for supporting account resolution efforts through outbound communications, email correspondence, and consumer portal interactions. This position works directly with Debt Settlement Agencies and consumers to negotiate settlements, discuss account resolution options, and facilitate positive outcomes for all parties.
The ideal candidate is a strong communicator, organized, customer-focused, and comfortable managing both phone and email-based negotiations in a fast-paced environment.
Key Responsibilities
  • Conduct outbound calls to Debt Settlement Agencies (DSAs) and consumers regarding account resolution opportunities.
  • Negotiate settlement arrangements within established guidelines and authorization limits.
  • Manage incoming and outgoing communications through email, consumer portals, and telephone interactions.
  • Respond professionally and promptly to inquiries from Debt Settlement Agencies, consumers, and other stakeholders.
  • Review account information and assess available resolution options based on established policies and procedures.
  • Accurately document communications, settlements, and account activity within the Firm's systems.
  • Maintain a strong understanding of settlement programs, account statuses, and available resolution strategies.
  • Collaborate with team members and leadership to achieve departmental performance objectives.
  • Identify communication trends, recurring issues, and opportunities for process improvement.
  • Ensure all interactions are conducted in compliance with applicable laws, regulations, client requirements, and Firm policies.
  • Deliver exceptional customer service while balancing productivity, quality, and compliance expectations.
Qualifications
Required
  • High school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to negotiate effectively and professionally.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Ability to work collaboratively within a team environment while maintaining individual accountability.
Preferred
  • Prior collections, customer service, call center, account resolution, negotiation, or debt settlement experience.
  • Experience communicating with consumers regarding payments, settlements, or account resolution.
  • Familiarity with collection laws, regulations, and compliance requirements.
  • Experience working with email-based customer support and account management.
  • Familiarity with collection management platforms and legal case management systems, including Cogent.
Skills & Abilities
  • Strong negotiation and conflict resolution skills.
  • Professional and confident communication style.
  • Ability to build rapport and maintain productive business relationships.
  • Sound judgment and decision-making abilities.
  • Strong attention to detail and accuracy.
  • Self-motivated with a results-oriented mindset.
  • Ability to adapt to changing priorities and departmental needs.
  • Commitment to providing exceptional service while maintaining compliance standards.
Benefits
Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees, including:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • Paid time off (PTO)
  • Monthly Performance Bonus
  • Opportunities for professional growth and advancement
  • Collaborative and team-oriented work environment
Pre-Employment Requirements
Employment is contingent upon successful completion of:
  • Background check
  • Drug screening
Equal Employment Opportunity
Stillman Law Office is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

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