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Winterset Law Group

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Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr

... government agencies and institutional clients throughout Ohio. We pride ourselves on ... Company Description Winterset Law Group is a debt collection law firm and Special Counsel to the ...

Winterset Law Group

Be Seen First

Account Resolution Specialist

Powell, OH · On-site

$11 - $20/hr

... government agencies and institutional clients throughout Ohio. We pride ourselves on ... Company Description Winterset Law Group is a debt collection law firm and Special Counsel to the ...

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As of Aug 25, 2026, the average hourly pay for debt collection agency in the United States is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.61 per hour, depending on experience, location, and employer.

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Debt Collection Agency jobs near you
A map of the United States highlighting the number of Debt Collection Agency job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Debt Collection Agency job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Claims Account Representative 2

Ohio Department of Taxation

Columbus, OH • On-site

Full-time

Posted 11 days ago

Job description

The Ohio Attorney General's Office is currently seeking candidates for two Claims Account Representative 2 positions in the Collections Enforcement Section.  The successful candidates will collect certified delinquent taxes and debts owed to state agencies. These positions will work a hybrid in-person/remote schedule. There may be in person requirements for training and operational needs. The positions will be headquartered at any of our offices around Ohio: Columbus, Cincinnati, Cleveland, Toledo, or Boardman.

The duties for these positions include, but are not limited to, the following:

- Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).

- Requires payment in full and/or establishes payment plan for debtor (which requires use of multiple computations).

- Works with special counsel to collect debts.

- Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).

- Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments, maintains daily log sheet for supervisor).

- Issues praecipes and cites permits.

- May assign and/or reassign cases and/or assessments to special counsel when necessary.

- Negotiates repayment with debtor, legal and/or other government representatives.

- Closes accounts which have made restitution.

- Performs general clerical tasks (e.g., reviews and sends correspondence, files, makes copies, and answers phones).

High school diploma and 2 years experience in collections or 12 months experience and 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience. or 4 months training in use of personal computer, calculator and telephone equipment. 

-Or completion of associates core program in business administration, communications, English or related fields. 

-Or equivalent of Minimum Class Qualifications for employment noted above 

Preferred Qualifications:

- 2 years customer service experience

- Experience working in a high volume call center

- Experience diffusing escalated situations

- Knowledge of Fair Debt Collection practices

Job Skills: customer service, confidentiality, customer focus, listening, responsiveness, verbal communication

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