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Debt Collection Agency Jobs in Indiana (NOW HIRING)

Public Service Credit Union

Collector

Fort Wayne, IN · On-site

$20.16 - $33.08/hr

Prepare information needed or required by collection agency, and post receipts from collection agency. Correspond with attorneys regarding accounts that have been sent out for legal. * Complete all ...

PSCU

Collector

Fort Wayne, IN · On-site

Prepare information needed or required by collection agency, and post receipts from collection agency. Correspond with attorneys regarding accounts that have been sent out for legal. * Complete all ...

Public Service Credit Union

Collector

Fort Wayne, IN

$20.16 - $33.08/hr

Prepare information needed or required by collection agency, and post receipts from collection agency. Correspond with attorneys regarding accounts that have been sent out for legal. * Complete all ...

NiSource

Director Revenue Recovery

Merrillville, IN

... debt expense, improve collection effectiveness, and ensure equitable treatment of customer ... Evaluate and optimize collection agency performance, vendor relationships, internal and field ...

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How much do debt collection agency jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for debt collection agency in Indiana is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $27.21 per hour, depending on experience, location, and employer.

How much do debt collectors earn?

Debt collectors typically earn a median annual salary of around $40,000 to $50,000, with experienced collectors or those in supervisory roles earning higher wages. Compensation can include base pay, commissions, or bonuses, and the job often requires strong communication skills and knowledge of debt collection laws.

What are some typical daily responsibilities for staff at a debt collection agency?

Staff at a debt collection agency typically spend their day contacting debtors via phone, email, or written correspondence to negotiate repayment arrangements and resolve outstanding accounts. They review account histories, update client databases, and escalate unresolved cases as needed. Agencies often work as teams to share best practices and support new hires through ongoing training. Maintaining compliance with relevant laws and company policies is a key focus throughout all daily activities.

What is a Debt Collection Agency job?

A Debt Collection Agency job involves recovering overdue payments from individuals or businesses on behalf of creditors. Professionals in this role contact debtors via phone, email, or letters to negotiate repayment plans, provide payment options, and ensure compliance with relevant laws and regulations. Strong communication, negotiation skills, and persistence are essential for success in this field.

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule in debt collection refers to a guideline where debt collectors are advised to wait at least 7 days before contacting a debtor again, limit the number of contact attempts to 7 within a certain period, and ensure that they do not contact the debtor more than 7 times in total. This rule is not legally mandated but is used by some agencies to maintain ethical collection practices and avoid harassment. Debt collectors must also adhere to the Fair Debt Collection Practices Act (FDCPA), which prohibits abusive, unfair, or deceptive practices during debt collection efforts.

What are the key skills and qualifications needed to thrive in the Debt Collection Agency position, and why are they important?

To thrive as a Debt Collection Agency, you need comprehensive knowledge of debt collection laws, negotiation tactics, and account management processes. Familiarity with specialized collections software, CRM systems, and adherence to regulatory certifications such as the Fair Debt Collection Practices Act (FDCPA) is essential. Outstanding interpersonal skills, resilience, and professionalism are key soft skills for effectively communicating with both clients and debtors. These competencies enable successful debt recovery, maintain client satisfaction, and ensure strict legal compliance.

What qualifications do I need to be a debt collector?

To work as a debt collector, candidates typically need a high school diploma or equivalent. Strong communication, negotiation skills, and knowledge of relevant laws such as the Fair Debt Collection Practices Act are important; some employers may also require training or certification in debt collection practices.

How much money do debt collectors make?

Debt collectors typically earn a base salary that ranges from $30,000 to $50,000 annually, with additional commissions or bonuses based on collection performance. Experienced collectors or those working in specialized agencies can earn higher incomes, sometimes exceeding $60,000 per year. Compensation often depends on factors such as location, experience, and the size of the agency.
What are the most commonly searched types of Debt Collection Agency jobs in Indiana? The most popular types of Debt Collection Agency jobs in Indiana are:
What are popular job titles related to Debt Collection Agency jobs in Indiana? For Debt Collection Agency jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Debt Collection Agency jobs in Indiana look for? The top searched job categories for Debt Collection Agency jobs in Indiana are:
What cities in Indiana are hiring for Debt Collection Agency jobs? Cities in Indiana with the most Debt Collection Agency job openings:
Debt Collection Agency jobs near you
Infographic showing various Debt Collection Agency job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 14% Part Time, and 13% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $45,515 per year, or $21.9 per hour.

Collector

Public Service Credit Union

Fort Wayne, IN • On-site

$20.16 - $33.08/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Collector
Public Service Credit Union - Fort Wayne, Indiana
About Public Service Credit Union - https://www.mypscu.com/apply-now/
Public Service Credit Union (PSCU) is Fort Wayne's oldest credit union, proudly serving our community with integrity, compassion, and commitment for nearly a century. We believe that banking should be people-focused, service-driven, and built on genuine relationships, because when our members succeed, we succeed. If you're passionate about helping people and want to grow your career in a supportive environment, PSCU is an awesome place to work!
Pay Range: $20.16-$33.08 per hour
Note: Compensation is based on skills and experience. The upper end of the range is intended for candidates with 10+ years of relevant experience in comparable roles.
Key Responsibilities
  • Monitor payments for late and/or delinquency status. Follow up on delinquent, high balance, and overdue credit balance accounts by phone and/or letter. Ensure professional interactions with members.
  • Respond to telephone calls regarding payment notices and delinquent accounts.
  • Contact high balance and/or delinquent members by telephone and mail to identify the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect overdue accounts wherever possible.
  • Contact co-signers and references regarding status of delinquent accounts.
  • Maintain a detailed written record of all communications made regarding delinquency.
  • Update files and system accounts via the credit union's delinquent loan recovery system.
  • Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for repossession log, bankruptcy files, charge-off list, etc.
  • Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.
  • Assist members with delinquent real-estate loans to resolve delinquency.
  • Determine when to compromise and settle balances and when to initiate foreclosure or repossession proceedings.
  • Determine when loan collateral should be repossessed, and serve as liaison with attorneys or agencies in handling repossession of collateral.
  • File all claims, attend hearings, and coordinate with trustees for all bankruptcy filings. Follow all procedures in relation to bankrupt accounts.
  • Investigate and correct discrepancies in loan applications.
  • Prepare information needed or required by collection agency, and post receipts from collection agency. Correspond with attorneys regarding accounts that have been sent out for legal.
  • Complete all necessary reports.
  • Recommend loans and share for charge-off and charge-off according to CU policy.
  • Track property taxes due on mortgages and contact members to ensure property taxes are paid current.

Education, Knowledge and Experience Requirements
  • High School Diploma or equivalent required
  • 1-2 years of collections experience, required
  • Comfort using technology and digital tools, required
  • Experience with cash handling or basic financial transactions, required
  • Experience in financial services industry, preferred

Employee Benefits
  • Medical, Dental, and Vision insurance
  • Group life insurance
  • 401(k) with employer match
  • Paid time off + paid holidays
  • Staff celebrations, rewards, and incentives
  • Career development, training programs, and advancement opportunities
  • A positive, mission-driven workplace culture

Why Join PSCU?
We think Public Service Credit Union is an awesome place to work! As Fort Wayne's oldest credit union, we have a long history and love for serving the Fort Wayne community!

Apply