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Gallagher Small Business Client Service Team Leader

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

As a leader of our Small Business Client Service team, you'll play a pivotal role in driving client satisfaction, improving retention, and fostering a culture of excellence. This is your opportunity to lead with integrity, inspire continuous improvement, and make a meaningful difference for our clients and your team.

How you'll make an impact:

• Be responsible for a Small Business Client Service team that delivers high quality, efficient service.
• Improve client retention, achieve operating/margin targets, and exceed client satisfaction.
• Improve Gallagher's value to our clients and prospects.
• Cultivate a culture of performance and continuous improvement.
• Demonstrate high level of integrity in all interactions with clients.
• Share information, resources, and standard methodologies to advance the goals of your team.
• Effectively change direction when you're working with client and service teams to focus on what really matters.
• Mentor Client Service team through continuous learning, transparent feedback, and strong talent development.
• Use Gallagher's technology to improve your productivity and quality.
• Effectively project manage multiple competing priorities.

What you'll need to be successful:

• Develop professional relationships with your internal and external partners.
• Utilize a resilient and adaptable mindset in the face of shifting priorities.
• Eagerness to collaborate with all Gallagher teams and employees.
• Apply leadership skills to directly address performance and deliver tough messages.
• As an active and productive self-led executive, apply your decision-making skills to prioritize requests, follow through with commitments, facilitate change, and consult on difficult decisions.
• Provide timely, direct, and actionable feedback to your service team members.

Skills for Success:

• Develop professional relationships with internal and external partners.
• Utilize your resilient and adaptable mentality in the face of shifting priorities.
• Eagerness to collaborate with all Gallagher teams and employees.

Requirements:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR
• High School degree/GED with a minimum of 3+ years client service and/or claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Compensation and benefits:

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity. Inclusion and diversity is a core part of our business, and it's embedded into the fabric of our organization. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.