ZipRecruiter

Log In

1

Client Experience Manager Jobs (NOW HIRING)

ShipMonk

Client Experience Manager

Fort Worth, TX · On-site

We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional ...

Applied Labs, Inc.

$80 - $100/hr

We're looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. You'll oversee a team of CX Managers and their organizations, driving performance against ...

Foodworks

CLIENT EXPERIENCE MANAGER - REMOTE

Dallas, TX · On-site

$75K - $80K/yr

The Client Experience Manager serves as the primary liaison between vendor partners, site managers, and clients, ensuring a seamless experience from partner recruitment through event execution. This ...

JAMS, Inc.

Manager, Client Experience

Manhattan, NY

$120K - $158K/yr

Manages and provides client and panelist technical support (requirements, in tandem with IT and Virtual Client Experience teams), for in-person, remote, and hybrid cases. Directs pre-hearing ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX ...

Phreesia

Senior Client Experience Manager

$180K - $195K/yr

Senior Client Experience Manager Team: Phreesia Network Solutions Location: Hybrid-style inNew York City / commutable area In-person expectation: Client and/or team meetings 1-3 times per weekon ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsClient Experience Manager Jobs

Client Experience Manager information

See salary details

$28K

$58.1K

$105K

How much do client experience manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client experience manager in the United States is $58,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $61,500.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What cities are hiring for Client Experience Manager jobs?

Cities with the most Client Experience Manager job openings:

What are the most commonly searched types of Client Experience jobs?

The most popular types of Client Experience jobs are:

Who are the top companies hiring for Client Experience Manager jobs?

The top employers for Client Experience Manager jobs are:

What states have the most Client Experience Manager jobs?

States with the most job openings for Client Experience Manager jobs include:

What job categories do people searching Client Experience Manager jobs look for?

The top searched job categories for Client Experience Manager jobs are:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $58,136 per year, or $27.9 per hour.

Client Experience Manager

ShipMonk

Fort Worth, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
About the Role: Own the Metrics. Build the Team.
We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You'll be responsible for hitting key service metrics - resolved cases, CSAT, first response time (FRT), cost per unit - while also growing and developing your team. This is a hands-on leadership role where operational excellence meets people development. If you're passionate about service quality, thrive in fast-paced environments, and know how to coach teams to hit performance goals, we want you leading our CX charge.
What You'll Be Rocking Every Day
Lead Performance with Precision
  • Own daily, weekly, and monthly support metrics for your team - resolved cases, CSAT, first response time (FRT), cost per unit, and more.
  • Leverage dashboards, reporting tools, and 1:1 coaching to drive continuous improvement.
  • Run daily stand-ups, monthly reviews, and quarterly performance planning.
    Grow and Coach a Rockstar Team
  • Train, develop, and elevate a team of support pros who can thrive in a high-growth, high-expectation environment.
  • Deliver clear goals, timely feedback, and structured development paths.
  • Spot burnout, boost morale, and keep your team firing on all cylinders.
    Champion the Merchant Experience
  • Serve as the escalation point for complex or high-touch client issues.
  • Partner with Onboarding, Merchant Success, and Operations to ensure a seamless client journey.
  • Use feedback loops to identify support trends, gaps, and opportunities for automation or efficiency.
    Build Systems that Scale
  • Contribute to process improvements, documentation, and training initiatives.
  • Help shape the playbooks and scorecards that define how we deliver excellence.
  • Be a voice in cross-functional forums - what happens in support impacts the whole business.

What Makes You a Great Fit
• You're Data-Obsessed
You don't just look at metrics - you use them to manage. You know how to translate
numbers into actions that improve both the client and team experience.
• You Know What Great Support Looks Like
You've worked within or managed teams that are fast, friendly, and reliable. You
understand the difference between hitting a number and delivering real value.
• You're a Builder and a Coach
You develop people, build systems, and improve processes. You balance empathy with
accountability and love helping others level up.
• You Lean In and Take Ownership
You don't point fingers - when something goes wrong, you roll up your sleeves and fix it.
You lead with accountability, stay solutions-focused, and make sure nothing slips through
the cracks.
• You Stay Cool Under Pressure
When things go sideways (and they will), you lead with calm, clarity, and urgency. You don't
shy away from tough conversations or tight timelines.
What You Bring to the Table
  • 3-5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services
  • Track record of owning and improving CSAT, case resolution, and other CX metrics
  • Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar
  • Experience coaching and scaling individual contributors
  • Strong written and verbal communication skills
  • Bonus points for experience with 3PLs or high-growth startups

Perks That Pack a Punch
Competitive Salary + Bonus
Paid Time Off + Paid Holidays
Health, Dental, Vision + 401k with Match
Company Events, Wellness Programs & More
HQ in Fort Lauderdale + Global Fulfillment Network
Inclusive, Growth-Oriented Culture
Ready to lead the support team of the future?
Apply now and help our merchants stress less, grow more - and experience CX like never before.
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
  • Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
    • Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
    • Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
    • Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
    • Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
  • Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.
  • People make ShipMonk: We believe in our team and invest in our people.
  • Own it: We take ownership of our work, our mistakes, and our successes.
  • Get sh*t done: We're a fast-paced, high-growth company that values action and results.
  • Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What ShipMonk employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply