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Client Experience Manager Jobs in Florida (NOW HIRING)

Richemont

Manager, Client Experience, South

Miami, FL · On-site

The Regional Client Experience Manager guarantees the level of experience offered to clients across touchpoints. This role will build strong partnerships and relationships within the region and local ...

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Client Experience Manager information

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$20.9K

$43.4K

$78.5K

How much do client experience manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for client experience manager in Florida is $43,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $26,200.00 and $46,000.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Florida?

The most popular types of Client Experience jobs in Florida are:

What are popular job titles related to Client Experience Manager jobs in Florida?

For Client Experience Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Florida look for?

The top searched job categories for Client Experience Manager jobs in Florida are:

What cities in Florida are hiring for Client Experience Manager jobs?

Cities in Florida with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,445 per year, or $20.9 per hour.

Client Experience Manager II

AmTrust Financial Services, Inc.

Boca Raton, FL

Full-time

Posted 13 days ago

Job description

Overview

The Client Experience Manager, reports to the Manager, Client Experience and is responsible for client support throughout the life of the policy.  The Client Experience Manager (CXM)'s goal is to support Sales, Underwriting and Claims to drive retention and growth by creating loyal and satisfied clients while improving loss cost and experience mods. The CXM will support our internal Sales, Underwriting and Claims teams by working along side them to address anything they need, or a client needs with a regional focus.  This model will allow one point of accountability to address any issues that arise over the life of a policy.

Qualifications
  • The Client Experience Manager will be a proactive consultative resource for the client. They will carry an inventory of 80+ accounts. A mix of agents and insureds.
  • The CXM will utilize claim data and analytics to provide actionable insights for the client to identify opportunities for account improvement.
  • Ensure an elevated experience for our agents and insureds to support new business and retention.
  • The CXM is a brand representative to the client, and they must advocate why choosing AmTrust is most valuable to the client needs.
  • Assisting AmTrust Underwriting, Sales, and Claims in new and renewal business through prospect calls.
  • Onboard Agents/Insureds to educate on AmTrust capabilities.
  • Build and maintain strong professional relationships and collaboration with all internal departments to better serve our customers.
  • Build and maintain relationships with Insureds & Agents to ensure a high level of customer satisfaction.
  • Learn and understand the insured and agent profile to provide and coordinate best services to internal and external partners.
  • Resolve customer issues in a timely and complete manner.
  • Conducting metrics analysis and reporting of Insureds claims experience through the Stewardship report process.
  • Must demonstrate the ability to tell the AmTrust story to internal/external partners by completing the CXM certification.
  • Educate and train internal business partners, agents, and brokers on AmTrust services
  • Collaborate with Sales/Underwriting and Claims to customize presentations to tell the AmTrust story.
  • Coordinate & facilitate Claim Reviews with internal staff, agents & insureds.
  • Partner with Sales/Underwriting and Claims to achieve customer retention goals by following CXM best practices.
  • Coordinate Special Claims Handling Instructions to build a service plan that addresses specific claim handling needs for insureds/agents as requested.
  • Complete reserve and coding reviews.
  • Notification of significant loss communication to insured/agent.
  • Document a record of key activities, such as claim reviews, stewardships, customer education and issue resolution within the appropriate systems.
  • Performs other functionally related duties as needed.
What We Offer

Required:

  • Minimum 4+ years relevant experience in claims Workers' Comp/Property/Casualty Claim handling/Supervision/Management.
  • Strong ability to collaborate across departments.
  • Excellent interpersonal communication and presentation skills.
  • Proficiency with Excel/Word/PowerPoint applications.
  • Exceptional communication skills, both oral and written; professional telephone etiquette
  • Excellent relationship management skills
  • Ability to manage multiple tasks simultaneously
  • Must be detail oriented, organized, and possess strong interpersonal skills

Preferred: 

  • Previous Claim Account Management/customer service experience.
  • Bachelor's degree
Employment Type: FULL_TIME

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