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Client Experience Manager Jobs in Florida (NOW HIRING)

News4JAX

Client Experience Manager

Jacksonville, FL · On-site

Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and ...

Richemont

Manager, Client Experience, South

Miami, FL · On-site

The Regional Client Experience Manager guarantees the level of experience offered to clients across touchpoints. This role will build strong partnerships and relationships within the region and local ...

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Client Experience Manager information

See Florida salary details

$20.9K

$43.4K

$78.5K

How much do client experience manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client experience manager in Florida is $43,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $26,200.00 and $46,000.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Florida? The most popular types of Client Experience jobs in Florida are:
What are popular job titles related to Client Experience Manager jobs in Florida? For Client Experience Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Florida look for? The top searched job categories for Client Experience Manager jobs in Florida are:
What cities in Florida are hiring for Client Experience Manager jobs? Cities in Florida with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,445 per year, or $20.9 per hour.

Client Experience Manager

News4JAX

Jacksonville, FL • On-site

Full-time

Re-posted 8 days ago

Job description

Published: April 29, 2026 at 8:45 AM
Tags: GMG Careers
Reports to: Director of Sales Strategy
Work Location: Detroit, MI
Description
The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results.
Responsibilities
  • Lead, mentor, and manage a team that focuses on the client experience through advisement of result-based solutions, execution of campaigns and recommendations for optimization and future growth.
  • Develop, implement, and refine workflows that streamline pre- and post-sale processes.
  • Establish best practices for client deliverables, including reporting cadence, onboarding, and project management.
  • Foster team growth through training on campaign strategy, optimization, and industry trends.
  • Track and analyze team KPIs to measure impact and identify areas for improvement.
  • Partner with Director of Digital, Digital Sales Strategist and Account Executives to develop and deliver compelling, data-driven presentations using tools like Claritas.
  • Support revenue growth by building retention strategies and strengthening client relationships.
  • Collaborate with leadership to align client experience strategies with organizational goals.
  • Travel for market visits to support client retention and business growth.
  • Design and deliver training for Account Executives on Ad Operations processes and data-driven reporting.

Requirements
  • Bachelor's degree in marketing, advertising, or a related field, or equivalent work experience.
  • Minimum of 5 years of account management experience, preferably within media or digital advertising.
  • Minimum of 2 years of experience managing direct reports.
  • Strong project management skills with the ability to juggle multiple priorities and deadlines.
  • Excellent presentation and communication skills, both pre- and post-sale.
  • Proven ability to think critically, proactively solve problems, and adapt to change.
  • Strong digital acumen and understanding of marketing trends.
  • Ability to train, coach, and inspire team members and sales partners.
  • Detail-oriented team player with excellent interpersonal skills.

Additional Information:
Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
Contact
Kim Jakubowski, Director of Sales Strategy
kjakubowski@grahammedia.com

Apply