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Client Experience Associate Jobs in Florida (NOW HIRING)

PNC Bank

Client Experience Associate

Deerfield Beach, FL · On-site

$14 - $19.25/hr

As a Client Experience Associate (Bilingual in Spanish or Portuguese preferred) within PNC's Retail Banking organization, you will be based at PNC's Hillsboro at Federal Branch, 1051 E Hillsboro ...

PNC Bank

Client Experience Associate

Miami, FL · On-site

$13.75 - $19.25/hr

As a Client Experience Associate (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC's Hammocks Branch, 14695 SW 104th Street, Miami, Fl 33186.

PNC Bank

Client Experience Associate

Miami, FL · On-site

$13.75 - $19.25/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in Aventura, Florida. Bilingual Spanish Preferred. PNC is an in-office company that fosters a supportive ...

PNC Bank

Client Experience Associate

Miami, FL · On-site

$12.75 - $17.75/hr

As a Client Experience Associate (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC's Sunset & 157th Branch, 15700 SW 72nd Street, Miami, Fl 33193.

PNC Bank

Client Experience Associate

Doral, FL · On-site

$13.50 - $18.50/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in Doral, Florida. Bilingual Spanish Preferred. PNC is an in-office company that fosters a supportive culture ...

PNC Bank

Client Experience Associate

Miami, FL · On-site

$13.75 - $19.25/hr

As a Client Experience Associate (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC's Flagler & 79th Street Branch, 7901 W Flagler Street, Miami, Fl ...

DecisionHR

Client Experience Specialist

Saint Petersburg, FL · On-site

$16.75 - $21/hr

Client Service & Account Management * Serve as the primary point of contact for an assigned book of ... Bachelor's or Associate's degree in Human Resources or a closely related field. * Experience with ...

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Client Experience Associate information

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$7

$16

$30

How much do client experience associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for client experience associate in Florida is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $18.70 per hour, depending on experience, location, and employer.

Is a client experience associate entry level?

A client experience associate position is often considered entry level, suitable for candidates with little to no prior experience in customer service or client relations. The role typically requires strong communication skills and may offer on-the-job training, making it accessible to recent graduates or those transitioning into the field.

What is a client experience associate?

A Client Experience Associate is a professional responsible for ensuring that clients have a positive and seamless experience with a company’s products or services. They serve as a key point of contact for clients, addressing inquiries, resolving issues, and gathering feedback to improve service quality. Their goal is to build strong client relationships, enhance satisfaction, and support client retention. Typically, they work closely with sales, support, and operations teams to deliver a consistent and high-quality experience for every client.

How does a client experience associate typically collaborate with other departments to resolve client issues?

Client Experience Associates frequently work alongside teams such as sales, product development, and technical support to address and resolve client concerns efficiently. They act as a liaison, gathering relevant information from clients and communicating it to the appropriate internal teams to ensure prompt resolution. This role requires strong interpersonal and organizational skills, as associates must balance client advocacy with internal processes. Collaboration is often facilitated through regular meetings, shared documentation, and coordinated follow-ups to maintain a seamless client experience.

What is the difference between Client Experience Associate vs Customer Service Representative?

AspectClient Experience AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no formal certifications required
Work EnvironmentOffice setting, client-facing interactions, sometimes remoteCall centers, retail, or office environments, direct customer interactions
Employer & Industry UsageFinancial services, tech, consulting firmsRetail, telecom, hospitality, various service industries
Common Search & Comparison IntentUnderstanding roles in client relations, professional growthCustomer support, troubleshooting, service quality

The main difference is that a Client Experience Associate focuses on building long-term relationships and providing tailored solutions to clients, often in professional or financial settings. In contrast, a Customer Service Representative handles general customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but differ in scope and industry focus.

What are the key skills and qualifications needed to thrive as a client experience associate, and why are they important?

To thrive as a Client Experience Associate, you need strong customer service skills, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM software, ticketing systems, and productivity tools like Microsoft Office or Google Workspace is typically required. Excellent interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart in this role. These skills and qualities are crucial for ensuring client satisfaction, resolving issues efficiently, and building lasting relationships that support business growth.
What are the most commonly searched types of Client Experience jobs in Florida? The most popular types of Client Experience jobs in Florida are:
What are popular job titles related to Client Experience Associate jobs in Florida? For Client Experience Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Client Experience Associate jobs in Florida look for? The top searched job categories for Client Experience Associate jobs in Florida are:
Client Experience Associate jobs near you
Infographic showing various Client Experience Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $34,822 per year, or $16.7 per hour.

Client Experience Associate

PNC Bank

Deerfield Beach, FL • On-site

$14 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

PNC Bank rating

7.7

Company rating: 7.7 out of 10

Based on 345 frontline employees who took The Breakroom Quiz

93rd of 171 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Experience Associate (Bilingual in Spanish or Portuguese preferred) within PNC's Retail Banking organization, you will be based at PNC's Hillsboro at Federal Branch, 1051 E Hillsboro Blvd, Deerfield Beach, Fl 33441. Bilingual in Spanish or Portuguese preferred.PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
  • Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
  • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Applies product and procedural knowledge to solve customer's problems.
  • Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
  • Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
  • Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive SalesCompetenciesAccuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer NeedsWork ExperienceRoles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.EducationNo DegreeCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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