Director of Sales Strategy Work Location: Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to ...
Director of Sales Strategy Work Location: Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to ...
Minimum of 10 years of experience in client relationship management, sales, or a related field, with at least 5 years in a leadership role. * Proven track record of success in managing and growing ...
Minimum of 10 years of experience in client relationship management, sales, or a related field, with at least 5 years in a leadership role. * Proven track record of success in managing and growing ...
Director, Client Services
Saint Petersburg, FL · On-site
$110 - $150/hr
As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Experience managing budgets and driving growth within client portfolios. * Ability to lead and ...
Director, Client Services
Saint Petersburg, FL · On-site
$110 - $150/hr
As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Experience managing budgets and driving growth within client portfolios. * Ability to lead and ...
Director, Client Services
Saint Petersburg, FL · On-site +1
As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Experience managing budgets and driving growth within client portfolios. * Ability to lead and ...
Director, Client Services
Saint Petersburg, FL · On-site +1
As Director, Client Services, you will lead strategic client relationships and oversee the delivery ... Experience managing budgets and driving growth within client portfolios. * Ability to lead and ...
Prior experience managing client service teams * Ability to organize, manage and prioritize work of the client service team * Excellent communicator * Proficiency in Microsoft Office solutions.
Prior experience managing client service teams * Ability to organize, manage and prioritize work of the client service team * Excellent communicator * Proficiency in Microsoft Office solutions.
Client Experience Manager - Ingressotek
West Palm Beach, FL · On-site
$75K - $95K/yr
Client Experience Manager Division : Ingressotek (www.ingressotek.com) Reports To : Vice President ... Train, deploy, and direct the contractor teams that staff the front line at our clients' events.
Client Experience Manager - Ingressotek
West Palm Beach, FL · On-site
$75K - $95K/yr
Client Experience Manager Division : Ingressotek (www.ingressotek.com) Reports To : Vice President ... Train, deploy, and direct the contractor teams that staff the front line at our clients' events.
Client Experience Manager - Ingressotek
West Palm Beach, FL · On-site +1
$75K - $95K/yr
Client Experience Manager Division : Ingressotek (www.ingressotek.com) Reports To : Vice President ... Train, deploy, and direct the contractor teams that staff the front line at our clients' events.
Client Experience Manager - Ingressotek
West Palm Beach, FL · On-site +1
$75K - $95K/yr
Client Experience Manager Division : Ingressotek (www.ingressotek.com) Reports To : Vice President ... Train, deploy, and direct the contractor teams that staff the front line at our clients' events.
Client Experience Lead
Fort Lauderdale, FL · On-site
$48 - $49/hr
Description Our busy law office is looking for a Client Services Director to own and elevate the entire client journey across all of our practice areas - from the first hello to the lifelong ...
Client Experience Lead
Fort Lauderdale, FL · On-site
$48 - $49/hr
Description Our busy law office is looking for a Client Services Director to own and elevate the entire client journey across all of our practice areas - from the first hello to the lifelong ...
Our busy law office is looking for a Client Services Director to own and elevate the entire client ... Own the end-to-end client experience across every practice area: estate planning, elder law, asset ...
Quick apply
Our busy law office is looking for a Client Services Director to own and elevate the entire client ... Own the end-to-end client experience across every practice area: estate planning, elder law, asset ...
Client Experience Representative
Fort Lauderdale, FL · On-site
$43K - $47K/yr
The role of the Client Experience Representative is to be the first point of contact with incoming ... Proactively engage in direct outreach via phone, email amp; fax with an assigned territory of ...
Client Experience Representative
Fort Lauderdale, FL · On-site
$43K - $47K/yr
The role of the Client Experience Representative is to be the first point of contact with incoming ... Proactively engage in direct outreach via phone, email amp; fax with an assigned territory of ...
Director, Client Service Executive At BNY, our culture allows us to run our company better and ... Seeking an experienced Client Service Executive with 10-15 years in client relationships and ...
Director, Client Service Executive At BNY, our culture allows us to run our company better and ... Seeking an experienced Client Service Executive with 10-15 years in client relationships and ...
Director, Client Service Executive At BNY, our culture allows us to run our company better and ... Seeking an experienced Client Service Executive with 10-15 years in client relationships and ...
Director, Client Service Executive At BNY, our culture allows us to run our company better and ... Seeking an experienced Client Service Executive with 10-15 years in client relationships and ...
As Senior Director, Client Services for the Retail Vertical, you will steward some of our most ... Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth.
As Senior Director, Client Services for the Retail Vertical, you will steward some of our most ... Experience managing budgets, P&L, and multi-year commercial strategies that drive portfolio growth.
Client Experience Specialist (CX)
$16 - $20.25/hr
Direct impact on client trust, retention, and brand reputation At IGT, every interaction matters ... Experience team in the industry. Let's Make It Simple.
Quick apply
Client Experience Specialist (CX)
$16 - $20.25/hr
Direct impact on client trust, retention, and brand reputation At IGT, every interaction matters ... Experience team in the industry. Let's Make It Simple.
Client Experience Specialist (CX)
$16.50 - $20.75/hr
Direct impact on client trust, retention, and brand reputation At IGT, every interaction matters ... Experience team in the industry. Let's Make It Simple.
Quick apply
Client Experience Specialist (CX)
$16.50 - $20.75/hr
Direct impact on client trust, retention, and brand reputation At IGT, every interaction matters ... Experience team in the industry. Let's Make It Simple.
Client Experience Specialist
Miami Lakes, FL · On-site
$12 - $15/hr
You are a critical link in ensuring that our customers' experience in our spa is nothing other than ... Any questions about my application or the hiring process must be directed to the locally owned ...
Client Experience Specialist
Miami Lakes, FL · On-site
$12 - $15/hr
You are a critical link in ensuring that our customers' experience in our spa is nothing other than ... Any questions about my application or the hiring process must be directed to the locally owned ...
Client Experience Specialist
Hialeah, FL · On-site
$12 - $15/hr
You are a critical link in ensuring that our customers' experience in our spa is nothing other than ... Any questions about my application or the hiring process must be directed to the locally owned ...
Client Experience Specialist
Hialeah, FL · On-site
$12 - $15/hr
You are a critical link in ensuring that our customers' experience in our spa is nothing other than ... Any questions about my application or the hiring process must be directed to the locally owned ...
This position is a key member of the Client Advisory Team, supporting Directors and Managing ... Salesforce experience preferred. * Comfortable communicating with clients and their professional ...
This position is a key member of the Client Advisory Team, supporting Directors and Managing ... Salesforce experience preferred. * Comfortable communicating with clients and their professional ...
This position is a key member of the Client Advisory Team, supporting Directors and Managing ... Salesforce experience preferred. * Comfortable communicating with clients and their professional ...
This position is a key member of the Client Advisory Team, supporting Directors and Managing ... Salesforce experience preferred. * Comfortable communicating with clients and their professional ...
Client Experience Concierge
$14.50 - $18.75/hr
The Client Experience Concierge is the friendly point of contact for clients in the hospital during ... Clear and friendly communication skills for direct, telephone, and texting with veterinary clinical ...
Client Experience Concierge
$14.50 - $18.75/hr
The Client Experience Concierge is the friendly point of contact for clients in the hospital during ... Clear and friendly communication skills for direct, telephone, and texting with veterinary clinical ...
Director Client Experience information
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Full-time
Re-posted 13 days ago
Job description
Published: April 29, 2026 at 8:45 AM
Tags: GMG Careers
Reports to: Director of Sales Strategy
Work Location: Detroit, MI
Description
The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results.
Responsibilities
Requirements
Additional Information:
Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
Contact
Kim Jakubowski, Director of Sales Strategy
kjakubowski@grahammedia.com
Tags: GMG Careers
Reports to: Director of Sales Strategy
Work Location: Detroit, MI
Description
The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results.
Responsibilities
- Lead, mentor, and manage a team that focuses on the client experience through advisement of result-based solutions, execution of campaigns and recommendations for optimization and future growth.
- Develop, implement, and refine workflows that streamline pre- and post-sale processes.
- Establish best practices for client deliverables, including reporting cadence, onboarding, and project management.
- Foster team growth through training on campaign strategy, optimization, and industry trends.
- Track and analyze team KPIs to measure impact and identify areas for improvement.
- Partner with Director of Digital, Digital Sales Strategist and Account Executives to develop and deliver compelling, data-driven presentations using tools like Claritas.
- Support revenue growth by building retention strategies and strengthening client relationships.
- Collaborate with leadership to align client experience strategies with organizational goals.
- Travel for market visits to support client retention and business growth.
- Design and deliver training for Account Executives on Ad Operations processes and data-driven reporting.
Requirements
- Bachelor's degree in marketing, advertising, or a related field, or equivalent work experience.
- Minimum of 5 years of account management experience, preferably within media or digital advertising.
- Minimum of 2 years of experience managing direct reports.
- Strong project management skills with the ability to juggle multiple priorities and deadlines.
- Excellent presentation and communication skills, both pre- and post-sale.
- Proven ability to think critically, proactively solve problems, and adapt to change.
- Strong digital acumen and understanding of marketing trends.
- Ability to train, coach, and inspire team members and sales partners.
- Detail-oriented team player with excellent interpersonal skills.
Additional Information:
Graham Media Group is an Equal Opportunity Employer. In addition to complying with the requirements of federal law, GMG will comply with applicable state and local laws prohibiting employment discrimination. Any offer of employment is conditional upon the successful completion of a pre-employment drug screening, investigative background check, employment/education verifications and reference checks.
Contact
Kim Jakubowski, Director of Sales Strategy
kjakubowski@grahammedia.com