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Claims Representative Jobs (NOW HIRING)

Mercury Insurance Services, LLC

Claims Representative

CA · On-site

$32K - $56K/yr

The Claims Representative will handle a high volume of calls and make regular contact with customers on multiple platforms, collaborating cohesively with other team members to achieve department ...

Installs LLC

Claims Representative

Buffalo, NY

$23 - $25/hr

Join CRST as a Claims Representative and help us deliver on our promises while driving success that enables people to live and thrive. We're looking for talented individuals ready to bring this ...

Novelis

Claims Representative

Novi, MI

The Claims Representative for the Automotive will handle the customer claims process and will be responsible for its reliability and timely performance. The incumbent is encouraged to provide timely ...

STI

Claims Representative

Evansville, IN · On-site

The Hoosier Lottery Claims Representative Temp will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed. • ...

Berkley

Claims Representative III

Towson, MD · On-site

$70K - $85K/yr

Claims Representative III conducts the handling of claims in the utmost of good faith in compliance with the rules, regulations and state statutes. The Claims Representative III is expected to ...

W. R. Berkley

Claims Representative III

Towson, MD · On-site

$70K - $85K/yr

Claims Representative III conducts the handling of claims in the utmost of good faith in compliance with the rules, regulations and state statutes. The Claims Representative III is expected to ...

Novelis North America HQ

Claims Representative

Novi, MI · On-site

The Claims Representative for the Automotive will handle the customer claims process and will be responsible for its reliability and timely performance. The incumbent is encouraged to provide timely ...

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Claims Representative information

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How much do claims representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for claims representative in the United States is $24.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.40 per hour, depending on experience, location, and employer.

What jobs make $3,000 a day?

Claims representatives typically do not earn $3,000 a day; such high daily earnings are more common in executive roles, specialized surgeons, or high-level financial traders. Most claims reps earn salaries or hourly wages, with top earners reaching high six-figure annual incomes, but daily earnings of this magnitude are rare in this field.

What kind of claims adjuster makes the most money?

In the claims adjusting field, specialized roles such as catastrophe or large-loss claims adjusters tend to earn higher salaries due to the complexity and scale of claims they handle. These adjusters often require advanced knowledge, certifications, and experience, and may work in high-stakes environments like natural disaster sites or large commercial claims.

How do Claims Representatives typically handle challenging or complex claims cases?

Claims Representatives often encounter cases that require thorough investigation and careful judgment. When handling complex claims, they collaborate closely with policyholders, adjusters, legal teams, and sometimes external experts to gather all necessary information and documentation. Clear communication, strong organizational skills, and attention to detail are essential for ensuring claims are processed accurately and fairly. Many companies also provide ongoing training and mentorship to help Claims Representatives navigate difficult cases and stay updated on industry regulations.

How to get a job as a claims adjuster with no experience?

To become a claims representative with no experience, candidates should focus on developing strong communication, customer service, and problem-solving skills. Entry-level positions often require a high school diploma or equivalent, and obtaining relevant certifications such as the Property and Casualty (P&C) license can improve job prospects; some employers offer on-the-job training for new hires.

How much does a claims adjuster make?

The average annual salary for a claims adjuster in Florida is approximately $60,000, but it can range from around $45,000 to over $80,000 depending on experience, certifications, and the employer. Adjusters with specialized skills or in senior roles tend to earn higher salaries, and some work overtime or on-call hours. Certification through the State of Florida or industry organizations can also impact earning potential.

What Is a Claims Representative?

Claims representatives typically work for insurance companies. They investigate claims made by policyholders to corroborate the accuracy of the filing and determine payouts and reimbursements. As a claims representative, you interview customers and process all paperwork related to the claims. Claims representatives work in all types of insurance industries, including life, property, auto, and workers compensation.

What are the key skills and qualifications needed to thrive as a Claims Representative, and why are they important?

To thrive as a Claims Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or higher education. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, empathy, and problem-solving abilities help a Claims Representative provide effective customer service and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and compliance with industry standards.

What is the difference between Claims Representative vs Claims Adjuster?

AspectClaims RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; often requires state licensing or certifications
Work EnvironmentOffice settings, customer service interactions, claims processingField work, inspecting damages, interviewing claimants and witnesses
Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search/ComparisonClaims Representative vs Claims Adjuster

Claims Representatives primarily handle customer interactions and process claims within an office environment, focusing on policy details and customer service. Claims Adjusters often conduct field inspections, assess damages, and determine claim payouts. While both roles require insurance knowledge and sometimes licensing, Claims Adjusters typically perform more investigative work, whereas Claims Representatives focus on customer communication and claim processing.

What does a Claims Representative do?

A Claims Representative is responsible for managing insurance claims from start to finish. They review claim applications, investigate the circumstances of each claim, communicate with policyholders and witnesses, and determine the validity and amount of each claim. Their goal is to ensure fair and timely settlements in accordance with policy terms and regulations. They often work for insurance companies, government agencies, or third-party administrators.

What is a claims representative?

A claims representative is a professional who investigates, evaluates, and processes insurance claims to determine coverage and settlement amounts. They often review documentation, interview claimants, and use industry software to ensure accurate and fair claim resolution.

Is a claims job a good career?

A claims representative role offers stable employment opportunities in insurance and related industries, often requiring strong communication and analytical skills. It can provide career advancement, certifications, and experience in customer service and risk assessment, making it a viable long-term career option for many individuals.
More about Claims Representative jobs
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Claims Representative jobs near you
Infographic showing various Claims Representative job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $50,180 per year, or $24.1 per hour.
Office Claims Representative - Auto Claims

Office Claims Representative - Auto Claims

Virginia Farm Bureau

Richmond, VA • On-site

$45K - $58K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 13 days ago

Virginia Farm Bureau rating

9.7

Company rating: 9.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

4th of 281 rated insurance

Job description

POSITION TITLE: Office Claims Representative
STATUS: Exempt
COMPENSATION RANGE: $45,000-58,000 Annually
LOCATION: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238.
REPORTS TO: Office Claims Representative Supervisor
As a part of our friendly and collaborative claims team, the Auto Office Claims Representative works with our members to support their claims evaluation and provide settlement support. Members of this diverse team share their knowledge and work together to serve out client communities and policy holders.
If you like helping solve problems, collaborating with teammates and business partners, and working on a team, here is a little more about the role:
Position: Full Time, Salaried opportunity with benefits Plan
Location: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238.
Schedule: Monday - Friday 8 am-4:30 pm, schedule supports a 37.5 hr work week
Hybrid schedule is offered, in office 3 days a week, work from home 2 days a week, after training and probationary period is completed.
POSITION SUMMARY
The "OCR" handles physical damage claims and provides efficient settlements in accordance with company procedures.
PRIMARY DUTIES
  • Review, evaluate and adjust claims for payment by following procedures (verifying coverage's, estimates, bills and other data).
  • Maintain timely contact with insureds and claimants.
  • Evaluate and direct field claims to appropriate claims representative when required.
  • Develop professional relationships with car rental, auto body shops and contractors.
  • Diary and reserve open claims, set up new claims and process incoming mail daily.
  • Make rental car reservations, extensions and payments in accordance with company procedures.
  • Schedule appointments for drive-in claims service.
  • Evaluate and make total loss settlements
  • Process salvage on total loss vehicles
  • Write estimates on damaged vehicles, as required

ADDITIONAL DUTIES
  • Answer inquiries from agents and insureds on coverages and procedures.
  • Maintain logs and other records as required.
  • Maintain knowledge of company procedures and the Unfair claims Practices Act.
  • All other duties as assigned by the supervisor to include collaborating on programs and projects with team members

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS
  • High school diploma or equivalent
  • Minimum 1-3 years of property and casualty claims experience

MINIMUM SKILL QUALIFICATIONS
  • Proven customer focus and ability to engage with customers and vendors
  • Excellent oral and written communication skills
  • Strong MS Office skills (Word, Excel)
  • Proven ability to work well both independently and in a team environment
  • Strong organizational skills
  • Proven ability to be flexible and handle multiple tasks
  • AIC, INS, or I-Car Platinum experience a plus, but not required

BENEFITS OVERVIEW
At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more!
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.

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