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Claims Representative Jobs in Michigan (NOW HIRING)

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

Chubb

ESIS Claims Representative, AGL

Southfield, MI · On-site

ESIS is seeking an AGL Claims Representative to manage commercial auto and general liability property damage claims for client accounts. Reporting to the Claims Team Leader, this role is responsible ...

Chubb

ESIS Claims Representative, AGL

Southfield, MI · On-site

ESIS is seeking an AGL Claims Representative to manage commercial auto and general liability property damage claims for client accounts. Reporting to the Claims Team Leader, this role is responsible ...

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All JobsClaims Representative JobsClaims Representative Jobs in Michigan

Claims Representative information

See Michigan salary details

$10

$21

$36

How much do claims representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for claims representative in Michigan is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.89 per hour, depending on experience, location, and employer.

What is a claims representative?

Claims representatives typically work for insurance companies. They investigate claims made by policyholders to corroborate the accuracy of the filing and determine payouts and reimbursements. As a claims representative, you interview customers and process all paperwork related to the claims. Claims representatives work in all types of insurance industries, including life, property, auto, and workers compensation.

What does a claims representative do?

A Claims Representative is responsible for managing insurance claims from start to finish. They review claim applications, investigate the circumstances of each claim, communicate with policyholders and witnesses, and determine the validity and amount of each claim. Their goal is to ensure fair and timely settlements in accordance with policy terms and regulations. They often work for insurance companies, government agencies, or third-party administrators.

What are the key skills and qualifications needed to thrive as a claims representative?

To thrive as a Claims Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or higher education. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, empathy, and problem-solving abilities help a Claims Representative provide effective customer service and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and compliance with industry standards.

How do claims representatives typically handle challenging or complex claims cases?

Claims Representatives often encounter cases that require thorough investigation and careful judgment. When handling complex claims, they collaborate closely with policyholders, adjusters, legal teams, and sometimes external experts to gather all necessary information and documentation. Clear communication, strong organizational skills, and attention to detail are essential for ensuring claims are processed accurately and fairly. Many companies also provide ongoing training and mentorship to help Claims Representatives navigate difficult cases and stay updated on industry regulations.

What is the difference between Claims Representative vs Claims Adjuster?

AspectClaims RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; often requires state licensing or certifications
Work EnvironmentOffice settings, customer service interactions, claims processingField work, inspecting damages, interviewing claimants and witnesses
Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search/ComparisonClaims Representative vs Claims Adjuster

Claims Representatives primarily handle customer interactions and process claims within an office environment, focusing on policy details and customer service. Claims Adjusters often conduct field inspections, assess damages, and determine claim payouts. While both roles require insurance knowledge and sometimes licensing, Claims Adjusters typically perform more investigative work, whereas Claims Representatives focus on customer communication and claim processing.

Do you need a degree to be a claims representative?

A claims representative typically does not need a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry certifications or training programs.

Is insurance claims a stressful job?

Claims representatives often handle complex cases and work under deadlines, which can lead to stress. The job requires strong communication skills and attention to detail, and workload fluctuations may also contribute to stress levels.
More about Claims Representative jobs

What are the most commonly searched types of Claims Representative jobs in Michigan?

The most popular types of Claims Representative jobs in Michigan are:

What are popular job titles related to Claims Representative jobs in Michigan?

For Claims Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Claims Representative jobs in Michigan look for?

The top searched job categories for Claims Representative jobs in Michigan are:

What cities in Michigan are hiring for Claims Representative jobs?

Cities in Michigan with the most Claims Representative job openings:

What are popular job titles related to Claims Representative jobs in MI?

For Claims Representative jobs in MI, the most frequently searched job titles are:

Claims Representative jobs near you
Infographic showing various Claims Representative job openings in Michigan as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $43,736 per year, or $21 per hour.

Claims Representative

Jackson National Life

Lansing, MI • On-site

Full-time

Re-posted 27 days ago

Job description

If you are an internal associate, please login to Workday and apply through My Career.

Job PurposeThe Claims Representative independently processes non-contestable claim transactions including those which are moderately complex.  This includes transactions for multiple products and business functions.  Ensures all information is in "good order" for processing.  This includes resolution and recovery of escalated requests and issues. Essential Job Duties & Responsibilities
  • Independently processes a range of transactions including those which are moderately complex using documented procedures and multiple software applications.
  • Handles multiple processes/functions within the team.                                                                                                                                                           
  • Identifies, investigates and evaluates questionable transactions.  Researches policy transactions and history as required.
  • Communicates with internal associates and external customers or agents regarding outstanding requirements, or transaction issues and problems.   Resolves escalated calls and issues.  
  • Documents status of transactions and contacts received and initiated.
Other Duties
  • Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)
  • May assist in training less experienced associates or quality check other associates' work.
  • Other duties as assigned.
Knowledge, Skills & Abilities
  • Knowledge of Jackson's product lines, claims process and organizational structure.
  • Good verbal and written communication skills to interact professionally with coworkers, management and external customers.
  • Ability to communicate and interpret moderately complex issues and requests.
  • Ability to navigate and utilize multiple software and mainframe computer applications.
  • Ability to work independently and in a team environment.
  • Ability to effectively manage the demands of a high volume, image-based work environment.
  • Ability to assist others by providing on-the-job training.
Education and Experience Required
  • High School diploma or equivalent (G.E.D.).
  • 0-1 years work experience.
Certifications, Licenses, Registrations
  • Relevant LOMA classes preferred.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

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