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Claims Representative Jobs in Michigan (NOW HIRING)

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

CURE Auto Insurance

Auto Claims Representative

Detroit, MI · On-site

$23 - $30/hr

Auto Claims Representative - First Notice of Loss CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment ...

NJ CURE

Auto Claims Representative

Detroit, MI · On-site

$23 - $30/hr

Auto Claims Representative - First Notice of Loss CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

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Claims Representative information

See Michigan salary details

$10

$21

$36

How much do claims representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for claims representative in Michigan is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.89 per hour, depending on experience, location, and employer.

How do claims representatives typically handle challenging or complex claims cases?

Claims Representatives often encounter cases that require thorough investigation and careful judgment. When handling complex claims, they collaborate closely with policyholders, adjusters, legal teams, and sometimes external experts to gather all necessary information and documentation. Clear communication, strong organizational skills, and attention to detail are essential for ensuring claims are processed accurately and fairly. Many companies also provide ongoing training and mentorship to help Claims Representatives navigate difficult cases and stay updated on industry regulations.

What is a claims representative?

Claims representatives typically work for insurance companies. They investigate claims made by policyholders to corroborate the accuracy of the filing and determine payouts and reimbursements. As a claims representative, you interview customers and process all paperwork related to the claims. Claims representatives work in all types of insurance industries, including life, property, auto, and workers compensation.

What are the key skills and qualifications needed to thrive as a claims representative?

To thrive as a Claims Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or higher education. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, empathy, and problem-solving abilities help a Claims Representative provide effective customer service and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and compliance with industry standards.

What is the difference between Claims Representative vs Claims Adjuster?

AspectClaims RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; often requires state licensing or certifications
Work EnvironmentOffice settings, customer service interactions, claims processingField work, inspecting damages, interviewing claimants and witnesses
Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search/ComparisonClaims Representative vs Claims Adjuster

Claims Representatives primarily handle customer interactions and process claims within an office environment, focusing on policy details and customer service. Claims Adjusters often conduct field inspections, assess damages, and determine claim payouts. While both roles require insurance knowledge and sometimes licensing, Claims Adjusters typically perform more investigative work, whereas Claims Representatives focus on customer communication and claim processing.

What does a claims representative do?

A Claims Representative is responsible for managing insurance claims from start to finish. They review claim applications, investigate the circumstances of each claim, communicate with policyholders and witnesses, and determine the validity and amount of each claim. Their goal is to ensure fair and timely settlements in accordance with policy terms and regulations. They often work for insurance companies, government agencies, or third-party administrators.

Do you need a degree to be a claims representative?

A claims representative typically does not need a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require certification or training provided by the employer.
More about Claims Representative jobs
What are the most commonly searched types of Claims Representative jobs in Michigan? The most popular types of Claims Representative jobs in Michigan are:
What are popular job titles related to Claims Representative jobs in Michigan? For Claims Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Claims Representative jobs in Michigan look for? The top searched job categories for Claims Representative jobs in Michigan are:
What cities in Michigan are hiring for Claims Representative jobs? Cities in Michigan with the most Claims Representative job openings:
What are popular job titles related to Claims Representative jobs in MI? For Claims Representative jobs in MI, the most frequently searched job titles are:
Claims Representative jobs near you
Infographic showing various Claims Representative job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $43,736 per year, or $21 per hour.

Senior Property Claims Representative

Michigan Farm Bureau Family of Companies

Wixom, MI • On-site

$73K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 29 days ago

Job description

OBJECTIVE
Senior Property Claims Representative Objective
To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To make certain that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.
RESPONSIBILITIES
Senior Property Claims Representative Responsibilities
Investigate, evaluate and control property and casualty claims under minimal supervision.
Maintain advanced knowledge of various types of buildings, construction, repair cost and methods, repair-estimating system and scoping damages. Assist in training others on repair estimating system and scoping of damage.
Maintain advanced knowledge of farm machinery, livestock and home furnishings.
QUALIFICATIONS
Senior Property Claims Representative Qualifications
Required: Bachelor's degree required with focus on construction trades, agriculture-related studies, business administration or insurance related field preferred, or equivalent experience may be considered.
Minimum five to seven years multi-line or property claims experience required.
Advanced knowledge of insurance contracts written by the companies required.
Advanced knowledge of company and divisional policies and procedures required.
Must possess outstanding listening and superior customer service skills.
Advanced knowledge of estimating systems and construction requirements and methods required.
Must have access to high speed Internet at home if position is field-based.
Must possess a valid driver license with an acceptable driving record.
Designations in INS, AIC and/or similar professional insurance designation required.
Preferred: Designation in CPCU preferred.
Note: This is a work from home position in Michigan, primarily covering these Michigan counties: Monroe, Wayne, Washtenaw, and Lenawee
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
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