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Claims Representative Jobs in Michigan (NOW HIRING)

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

NJ CURE

Auto Claims Representative

Detroit, MI · On-site

$23 - $30/hr

Auto Claims Representative - First Notice of Loss CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

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Claims Representative information

See Michigan salary details

$10

$21

$36

How much do claims representative jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for claims representative in Michigan is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.89 per hour, depending on experience, location, and employer.

What jobs make $3,000 a day?

Claims representatives typically do not earn $3,000 a day; such high daily earnings are more common in executive roles, specialized surgeons, or high-level financial traders. Most claims reps earn salaries or hourly wages, with top earners reaching high six-figure annual incomes, but daily earnings of this magnitude are rare in this field.

What kind of claims adjuster makes the most money?

In the claims adjusting field, specialized roles such as catastrophe or large-loss claims adjusters tend to earn higher salaries due to the complexity and scale of claims they handle. These adjusters often require advanced knowledge, certifications, and experience, and may work in high-stakes environments like natural disaster sites or large commercial claims.

How do Claims Representatives typically handle challenging or complex claims cases?

Claims Representatives often encounter cases that require thorough investigation and careful judgment. When handling complex claims, they collaborate closely with policyholders, adjusters, legal teams, and sometimes external experts to gather all necessary information and documentation. Clear communication, strong organizational skills, and attention to detail are essential for ensuring claims are processed accurately and fairly. Many companies also provide ongoing training and mentorship to help Claims Representatives navigate difficult cases and stay updated on industry regulations.

How to get a job as a claims adjuster with no experience?

To become a claims representative with no experience, candidates should focus on developing strong communication, customer service, and problem-solving skills. Entry-level positions often require a high school diploma or equivalent, and obtaining relevant certifications such as the Property and Casualty (P&C) license can improve job prospects; some employers offer on-the-job training for new hires.

How much does a claims adjuster make?

The average annual salary for a claims adjuster in Florida is approximately $60,000, but it can range from around $45,000 to over $80,000 depending on experience, certifications, and the employer. Adjusters with specialized skills or in senior roles tend to earn higher salaries, and some work overtime or on-call hours. Certification through the State of Florida or industry organizations can also impact earning potential.

What Is a Claims Representative?

Claims representatives typically work for insurance companies. They investigate claims made by policyholders to corroborate the accuracy of the filing and determine payouts and reimbursements. As a claims representative, you interview customers and process all paperwork related to the claims. Claims representatives work in all types of insurance industries, including life, property, auto, and workers compensation.

What are the key skills and qualifications needed to thrive as a Claims Representative, and why are they important?

To thrive as a Claims Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or higher education. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, empathy, and problem-solving abilities help a Claims Representative provide effective customer service and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and compliance with industry standards.

What is the difference between Claims Representative vs Claims Adjuster?

AspectClaims RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; often requires state licensing or certifications
Work EnvironmentOffice settings, customer service interactions, claims processingField work, inspecting damages, interviewing claimants and witnesses
Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search/ComparisonClaims Representative vs Claims Adjuster

Claims Representatives primarily handle customer interactions and process claims within an office environment, focusing on policy details and customer service. Claims Adjusters often conduct field inspections, assess damages, and determine claim payouts. While both roles require insurance knowledge and sometimes licensing, Claims Adjusters typically perform more investigative work, whereas Claims Representatives focus on customer communication and claim processing.

What does a Claims Representative do?

A Claims Representative is responsible for managing insurance claims from start to finish. They review claim applications, investigate the circumstances of each claim, communicate with policyholders and witnesses, and determine the validity and amount of each claim. Their goal is to ensure fair and timely settlements in accordance with policy terms and regulations. They often work for insurance companies, government agencies, or third-party administrators.

What is a claims representative?

A claims representative is a professional who investigates, evaluates, and processes insurance claims to determine coverage and settlement amounts. They often review documentation, interview claimants, and use industry software to ensure accurate and fair claim resolution.

Is a claims job a good career?

A claims representative role offers stable employment opportunities in insurance and related industries, often requiring strong communication and analytical skills. It can provide career advancement, certifications, and experience in customer service and risk assessment, making it a viable long-term career option for many individuals.
More about Claims Representative jobs
What are the most commonly searched types of Claims Representative jobs in Michigan? The most popular types of Claims Representative jobs in Michigan are:
What are popular job titles related to Claims Representative jobs in Michigan? For Claims Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Claims Representative jobs in Michigan look for? The top searched job categories for Claims Representative jobs in Michigan are:
What cities in Michigan are hiring for Claims Representative jobs? Cities in Michigan with the most Claims Representative job openings:
What are popular job titles related to Claims Representative jobs in MI? For Claims Representative jobs in MI, the most frequently searched job titles are:
Claims Representative jobs near you
Infographic showing various Claims Representative job openings in Michigan as of July 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,736 per year, or $21 per hour.

Claims Representative

Novelis North America HQ

Novi, MI

Full-time

Medical, Life

Re-posted 7 days ago

Job description

Position Overview

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together, we work alongside our customers to provide innovative solutions to the aerospace, automotive, beverage packaging and specialty markets. Headquartered in Atlanta, Georgia, Novelis has approximately 13,000 employees in 32 operating facilities on 4 continents.

Responsibilities & Qualifications

The Novelis North America (NNA) team is seeking a Claims Representative. The Claims Representative for the Automotive will handle the customer claims process and will be responsible for its reliability and timely performance. The incumbent is encouraged to provide timely responses on claim activity to our Customers and the Automotive Technical Service / Commercial Teams, as well as effectively handle credit / debit status, secondary sales and return material authorizations between Customers, Tollers and Novelis plants while minimizing costs to Novelis. The incumbent is also responsible for claim data reliability as it relates to effective weekly and monthly quality performance reporting.This position will report to the Technical Services Manager - NNA Automotive. It will have strong links to the NNA Automotive Commercial Team, including Customer Service, and provide key support functions for NNA Accounting, NNA Recycling, NNA Logistics, NNA Quality, NNA Operations and other NNA Value Streams.

Responsibilities

  • Champion and lead the coordination of the claims resolution process between Auto Customers and Novelis, specifically with Specialties Technical and Commercial, Novelis contracted tollers, Novelis plants, and NNA Accounting. Ensure compliance with negotiated contracts, purchase agreements and business requirements.
  • Maintain the prompt and effective performance of the claim process using EtQ and SAP, and includes development of strategies, objectives and project plans to ensure that claims resolution delivers business value through strategic fit and standard methodologies within the requirements of the Customer - Novelis contract agreements or purchase orders. These goals are achieved by understanding customer requirements, the function of the Novelis organizational structure and relationships between the business groups, Novelis-contracted Tollers, and the Novelis manufacturing plants.
  • Provide prompt, timely responses to all customer requests and inquiries.
  • Investigate product's process history, communicate, and negotiate with Novelis customers
  • Complete assignments of credit/debit responsibilities, management of Return Metal Authorizations between Customers, Tollers and Novelis manufacturing facilities, data entry and final documentation.
  • Ensure timely entry of claims into EtQ and SAP with assignment to the proper Technical Service team member based on customer account coverage.
  • Provide timely resolution time of Quick Claims, including customer credits, within one week of receipt.
  • Participate in, and maintain minutes / reporting of, weekly Voice of Customer (VOC) conference calls with the manufacturing plants.
  • Run and maintain weekly / monthly reports reflecting claim status and quality performance based on claim data. Identify and communicate performance issues to Technical Services and Plant Quality Leads.
  • Support Focused 5 Customer Centricity Reporting through weekly and monthly quality data and reports.
  • Lead and facilitate Secondary Sales and Return/Recycle options for claimed material to offset losses to the business; process RMA's and related invoices promptly and maintain reporting to track transactions.
  • Develop and maintain weekly report for tracking Return Metal Authorizations from Customer and Tollers to Novelis plants and Secondary Buyers.
  • Coordinate with Technical Representatives and NNA Tolling Team to handle all toll-responsible claims and help facilitate chargebacks.
  • Promote and support continuous improvement in which business and technical processes are regularly evaluated and improved to meet business portfolio needs. Find opportunities for new processes and recommend solutions in a proactive manner.

Minimum Qualifications

  • Bachelor's Degree
  • 2-5+ years customer service experience. Business to business experience preferred. Manufacturing/chemical experience a plus.
  • Good organizational, interpersonal and communication skills.
  • Digital literacy (SAP, MS Office, MS Excel, MS Access, etc.).
  • ERP experience: SAP experience preferred.
  • Proven ability to effectively handle stressful or conflict situations/interactions with internal and external customers.
  • Ability to manage time with minimal direction and to balance multiple projects.
  • Comfortable with about 20% travel
  • Located in the eastern time zone and near a regional or international airport 

*Please note that we are unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship 

What We Offer:  

Novelis' benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, driven by the marketplace, and affordable. In addition to core benefits, we provide these unique to the industry benefits:  

  • Family Growth Programs: Paid parental Leave, Adoption Assistance, Fertility Treatment, Childcare Discount and Nursing Mom Support  
  • Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health, family life, and career and financial guidance  
  • Wellness Programs: incentives for wellness activities, wellness spending account, programs for building healthy habits, virtual physical therapy for joint, back, and pelvic health, health management programs and more.  
  • Diabetes Management Program 
  • Pet insurance  
  • Identity Theft Protection   
  • PerkSpot Discount Program  
  • Tuition assistance and career development programs   

#LI- AC1

#LI- Hybrid

Location Profile

Novelis' Novi office is located twenty-five miles northwest of the heart of the motor city. Its 100+ employees provide dedicated commercial sales technical support and recycling teams for Novelis' growing automotive customer base. Novi is also the location of the company's Customer Solution Center which accelerates innovation between Novelis and automakers for the next generation of vehicle design. As one of the fastest growing cities in Michigan Novi offers a host of destination shopping and specialty expos fine dining options and outdoor recreation activities. Our Novi team is a key sponsor to community events such as Habitat for Humanity and local schools with its FIRST Robotics team and STEM education programs.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants. All terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

Disclaimer

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:1. Check the job posting is live and valid via our careers page: Careers - Novelis2. Verify any communication with us by contacting our talent team at Careers - Novelis

Employment Type: FULL_TIME

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