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Claims Representative Jobs in Michigan (NOW HIRING)

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

SET SEG

Claims Representative - Auto

East Lansing, MI · On-site

Auto Claims Representative Reports To: Claims Manager Location: East Lansing, MI Department: Property/Casualty & Workers' Compensation SET SEG is looking for an Auto Claims Representative that will ...

NJ CURE

Auto Claims Representative

Detroit, MI · On-site

$23 - $30/hr

Auto Claims Representative - First Notice of Loss CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment ...

CURE Auto Insurance

Auto Claims Representative

Detroit, MI · On-site

$23 - $30/hr

Auto Claims Representative - First Notice of Loss CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment ...

Chubb

ESIS Claims Representative, AGL

Southfield, MI

ESIS is seeking an AGL Claims Representative to manage commercial auto and general liability property damage claims for client accounts. Reporting to the Claims Team Leader, this role is responsible ...

Chubb

ESIS Claims Representative, AGL

Southfield, MI · On-site

ESIS is seeking an AGL Claims Representative to manage commercial auto and general liability property damage claims for client accounts. Reporting to the Claims Team Leader, this role is responsible ...

Chubb

ESIS Claims Representative, AGL

Southfield, MI · On-site

ESIS is seeking an AGL Claims Representative to manage commercial auto and general liability property damage claims for client accounts. Reporting to the Claims Team Leader, this role is responsible ...

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All JobsClaims Representative JobsClaims Representative Jobs in Michigan

Claims Representative information

See Michigan salary details

$10

$21

$36

How much do claims representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for claims representative in Michigan is $21.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.89 per hour, depending on experience, location, and employer.

What is a claims representative?

Claims representatives typically work for insurance companies. They investigate claims made by policyholders to corroborate the accuracy of the filing and determine payouts and reimbursements. As a claims representative, you interview customers and process all paperwork related to the claims. Claims representatives work in all types of insurance industries, including life, property, auto, and workers compensation.

What does a claims representative do?

A Claims Representative is responsible for managing insurance claims from start to finish. They review claim applications, investigate the circumstances of each claim, communicate with policyholders and witnesses, and determine the validity and amount of each claim. Their goal is to ensure fair and timely settlements in accordance with policy terms and regulations. They often work for insurance companies, government agencies, or third-party administrators.

What are the key skills and qualifications needed to thrive as a claims representative?

To thrive as a Claims Representative, you need strong analytical skills, attention to detail, and a background in insurance or a related field, often supported by a high school diploma or higher education. Familiarity with claims management software, customer relationship management (CRM) systems, and sometimes industry certifications like AIC (Associate in Claims) are typically required. Excellent communication, empathy, and problem-solving abilities help a Claims Representative provide effective customer service and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and compliance with industry standards.

How do claims representatives typically handle challenging or complex claims cases?

Claims Representatives often encounter cases that require thorough investigation and careful judgment. When handling complex claims, they collaborate closely with policyholders, adjusters, legal teams, and sometimes external experts to gather all necessary information and documentation. Clear communication, strong organizational skills, and attention to detail are essential for ensuring claims are processed accurately and fairly. Many companies also provide ongoing training and mentorship to help Claims Representatives navigate difficult cases and stay updated on industry regulations.

What is the difference between Claims Representative vs Claims Adjuster?

AspectClaims RepresentativeClaims Adjuster
CredentialsHigh school diploma or equivalent; some roles may require insurance licensesHigh school diploma; often requires state licensing or certifications
Work EnvironmentOffice settings, customer service interactions, claims processingField work, inspecting damages, interviewing claimants and witnesses
Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search/ComparisonClaims Representative vs Claims Adjuster

Claims Representatives primarily handle customer interactions and process claims within an office environment, focusing on policy details and customer service. Claims Adjusters often conduct field inspections, assess damages, and determine claim payouts. While both roles require insurance knowledge and sometimes licensing, Claims Adjusters typically perform more investigative work, whereas Claims Representatives focus on customer communication and claim processing.

Do you need a degree to be a claims representative?

A claims representative typically does not need a college degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, attention to detail, and knowledge of insurance policies are important, and some roles may require industry certifications or training programs.

Is insurance claims a stressful job?

Claims representatives often handle complex cases and work under deadlines, which can lead to stress. The job requires strong communication skills and attention to detail, and workload fluctuations may also contribute to stress levels.
More about Claims Representative jobs

What are the most commonly searched types of Claims Representative jobs in Michigan?

The most popular types of Claims Representative jobs in Michigan are:

What are popular job titles related to Claims Representative jobs in Michigan?

For Claims Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Claims Representative jobs in Michigan look for?

The top searched job categories for Claims Representative jobs in Michigan are:

What cities in Michigan are hiring for Claims Representative jobs?

Cities in Michigan with the most Claims Representative job openings:

What are popular job titles related to Claims Representative jobs in MI?

For Claims Representative jobs in MI, the most frequently searched job titles are:

Claims Representative jobs near you
Infographic showing various Claims Representative job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $43,736 per year, or $21 per hour.

Claims Representative - Auto

SET SEG

East Lansing, MI • On-site

Other

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Job description

Title: Auto Claims Representative
Reports To: Claims Manager
Location: East Lansing, MI
Department: Property/Casualty & Workers' Compensation
SET SEG is looking for an Auto Claims Representative that will be responsible for the end-to-end handling of assigned auto physical damage claims, with additional exposure to small property damage claims based on business needs. This role serves as a primary point of contact for members and plays a key role in delivering high-quality customer service through timely communication, sound judgement, and consistent adherence to organization standards. This position requires the ability to balance efficiency with accuracy while maintaining detailed documentation and compliance with applicable laws, regulations, and internal claims handling guidelines.
WHO WE ARE
School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers' compensation and property/casualty services for Michigan public schools.
Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.
We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.
Our passion is delivering peace of mind to Michigan public schools, and we look for team members who are motivated by our cause. To learn more, visit: https://setseg.org.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.
Primary Responsibilities:
  • Investigate, evaluate and process assigned auto physical damage and small property damage claims.
  • Serve as a primary point of contact to members via phone, email, fax and written correspondence regarding claim requests, status updates, and coverage explanations.
  • Provide high-quality customer service in a fast-paced environment.
  • Manage a high-volume claim workload, prioritizing tasks to meet service expectations, regulatory requirements, and organizational standards.
  • Maintain accurate, timely, and well-organized documentation within the claims management system while managing multiple active claims concurrently.
  • Negotiate claims within established settlement authority and promptly notify leadership of any claim trending toward or exceeding authority limits.
  • Assign and coordinate vendors for claim-related activities and manage incoming vendor reports.
  • Ensure claims are handled in compliance with applicable laws, regulations, and internal claims handling standards, with an emphasis on quality and consistency.
  • Monitor and coordinate work performed by outside investigators, auto appraisers, and independent adjusters.
  • Facilitate salvage and subrogation activities, including monitoring recoveries on assigned claims.
  • Deliver clear, accurate, and customer-friendly coverage explanations and written correspondence, helping members understand claim decisions and next steps.
  • Collaborate closely with internal teams, including risk control, underwriting, and claims leadership to support effective claim outcomes.
  • Other duties as assigned by supervisor.

Required Qualifications:
  • Bachelor's degree preferred; minimum of two (2) years of claims experience, with a strong preference for auto physical damage exposure.
  • Excellent verbal and written communication skills, with the ability to deliver clear, professional, and customer-focused communication to members, vendors, and internal stakeholders.
  • Strong organizational and time-management skills, including the ability to prioritize, multitask, meet deadlines, and independently follow up on open items.
  • Maintain a high level of professionalism.
  • Proficiency in Microsoft Office applications, including Excel and Word, with the ability to use technology effectively to document, track, and communicate claim activity.
  • Commitment to continuous learning including willingness to participate in ongoing education with industry recognized training (IIA, AIC or INS or other relevant claims designations).

Physical Demands / Work Environment
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Ability to travel to various locations throughout Michigan as needed. Punctual, regular, and consistent attendance is required.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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