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Claims Representative Associate Jobs in Michigan

Jackson National Life

Claims Representative

Lansing, MI · On-site

If you are an internal associate, please login to Workday and apply through My Career. Job Purpose The Claims Representative independently processes non-contestable claim transactions including those ...

Jackson National Life

Claims Representative

Lansing, MI · On-site

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job Purpose The Claims Representative independently processes non-contestable claim transactions including those ...

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Claims Representative Associate information

How much do claims representative associates make in the US?

Claims representative associates in the US typically earn an average annual salary of around $45,000 to $55,000, depending on experience, location, and employer. Entry-level positions may start lower, while experienced professionals or those with specialized skills can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What do claims representative associates do?

Claims representative associates evaluate insurance claims by reviewing reports, policies, and evidence to determine coverage and liability. They communicate with claimants, investigate claims, and process payments or denials, often using claims management software. Strong attention to detail and knowledge of insurance policies are essential for this role.

What are some common challenges claims representative associates face when handling claims?

Claims Representative Associates often encounter challenges such as managing high caseloads, navigating complex policy details, and addressing discrepancies in documentation. Balancing efficiency with attention to detail is crucial, as errors can impact claim outcomes and customer satisfaction. Additionally, collaborating with policyholders, providers, and internal teams to resolve issues and provide clear communication requires strong interpersonal skills and resilience, especially when dealing with sensitive or disputed claims.

What are the key skills and qualifications needed to thrive as a claims representative associate?

To thrive as a Claims Representative Associate, you need strong analytical skills, attention to detail, and knowledge of insurance policies, typically supported by a high school diploma or relevant work experience. Familiarity with claims management software, customer relationship management (CRM) systems, and basic office tools is essential. Excellent communication, problem-solving, and customer service skills help you effectively handle inquiries and resolve disputes. These skills ensure accurate claim processing, customer satisfaction, and efficient operations within the insurance industry.

What is the difference between Claims Representative Associate vs Claims Adjuster?

AspectClaims Representative AssociateClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer insurance licensesHigh school diploma; state licensing often required
Work EnvironmentOffice setting, customer service interactions, administrative tasksField or office, investigating claims, inspecting damages
Employer & Industry UsageInsurance companies, government agenciesInsurance companies, third-party administrators
Common Search & ComparisonClaims Representative Associate vs Claims Adjuster

The Claims Representative Associate typically handles customer inquiries, processes claims, and provides administrative support within insurance companies. In contrast, Claims Adjusters investigate claims, inspect damages, and determine claim validity. While both roles require similar credentials and work in the insurance industry, Claims Adjusters often have more technical responsibilities and fieldwork. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Claims Representative jobs in Michigan? The most popular types of Claims Representative jobs in Michigan are:
What are popular job titles related to Claims Representative Associate jobs in Michigan? For Claims Representative Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Claims Representative Associate jobs in Michigan look for? The top searched job categories for Claims Representative Associate jobs in Michigan are:
What cities in Michigan are hiring for Claims Representative Associate jobs? Cities in Michigan with the most Claims Representative Associate job openings:
Claims Representative Associate jobs near you
Infographic showing various Claims Representative Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Claims Representative

Jackson National Life

Lansing, MI • On-site

Full-time

Re-posted yesterday

Job description

If you are an internal associate, please login to Workday and apply through My Career.

Job PurposeThe Claims Representative independently processes non-contestable claim transactions including those which are moderately complex.  This includes transactions for multiple products and business functions.  Ensures all information is in "good order" for processing.  This includes resolution and recovery of escalated requests and issues. Essential Job Duties & Responsibilities
  • Independently processes a range of transactions including those which are moderately complex using documented procedures and multiple software applications.
  • Handles multiple processes/functions within the team.                                                                                                                                                           
  • Identifies, investigates and evaluates questionable transactions.  Researches policy transactions and history as required.
  • Communicates with internal associates and external customers or agents regarding outstanding requirements, or transaction issues and problems.   Resolves escalated calls and issues.  
  • Documents status of transactions and contacts received and initiated.
Other Duties
  • Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, gain/loss transactions, adherence to documentation/verification standards, etc.)
  • May assist in training less experienced associates or quality check other associates' work.
  • Other duties as assigned.
Knowledge, Skills & Abilities
  • Knowledge of Jackson's product lines, claims process and organizational structure.
  • Good verbal and written communication skills to interact professionally with coworkers, management and external customers.
  • Ability to communicate and interpret moderately complex issues and requests.
  • Ability to navigate and utilize multiple software and mainframe computer applications.
  • Ability to work independently and in a team environment.
  • Ability to effectively manage the demands of a high volume, image-based work environment.
  • Ability to assist others by providing on-the-job training.
Education and Experience Required
  • High School diploma or equivalent (G.E.D.).
  • 0-1 years work experience.
Certifications, Licenses, Registrations
  • Relevant LOMA classes preferred.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

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