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Call Manager Jobs (NOW HIRING)

GCyber

Senior Voice Engineer

Scott Air Force Base, IL · On-site

$110 - $150/hr

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager through the SIP connections to external and customer voice networks. This position is full time onsite ...

GCyber

IL · On-site

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager through the SIP connections to external and customer voice networks. This position is full time onsite ...

GCyber

Senior Voice Engineer

Scott Air Force Base, IL · On-site

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager through the SIP connections to external and customer voice networks. This position is full time onsite ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

Required : • Experience in UNITY, Call manager Unity, voice CUCM, Cisco Unified Call Manager. Company : Collabera is an end-to-end information technology services and solutions provider helping ...

krg technology inc

Voice Engineer 2

Cary, NC · On-site

Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager Express and High Availability solutions. - Minimum 3-5 years' experience providing and implementing ...

Tata Consultancy Service Limited

Voice Engineer

Gahanna, OH · On-site

$105K - $115K/yr

Must Have Technical/Functional Skills • Strong experience with Voice / VoIP management tools and processes • Strong knowledge and experience with Cisco Unified Call Manager • Good knowledge and ...

AMSYS Talent

Networking & Voice Engineer

Cypress, TX · On-site

Manage Fortinet FortiGate policies (NAT, VPN, ACLs) and network segmentation. * Operate Cisco Wireless Controllers and optimize enterprise Wi-Fi. * Support Cisco voice (CUCM/Call Manager on-prem ...

Menlo | K12itc

Network Administrator

Kansas City, MO · On-site

$65K - $80K/yr

Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity). * Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience ...

HappyCo

Call Handling Specialist

$21/hr

This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on ...

Menlo | K12itc

Network Administrator

Kansas City, MO · On-site

$65K - $80K/yr

Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity). * Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience ...

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Call Manager information

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$29.5K

$63.8K

$109.5K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.
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Call Manager jobs near you
Infographic showing various Call Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Voice Engineer in Gahanna, OH (Fulltime, Onsite)

Northern Base

Gahanna, OH • On-site

Full-time

Re-posted 2 days ago

Job description

Voice Engineer
Gahanna, OH
Fulltime, Onsite
 
Must Have Technical/Functional Skills
•  Strong experience with Voice / VoIP management tools and processes 
• Strong knowledge and experience with Cisco Unified Call Manager  
• Good knowledge and experience with SBC technologies (Oracle) 
• Strong understanding of call recording systems (Nice) 
• Strong E911 experience 
• Good knowledge and familiarity
•  with Cisco UCS 
• Good experience with general networking technologies 
• Strong understanding with Microsoft Teams Calling
• 3+ years of experience managing large call manager telephony environments 
Roles & Responsibilities
• Configure and enable Teams Phone System, policies, calling plans, and number assignments. 
• Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing. 
• Perform user cutovers from Cisco to Teams in coordinated migration waves. 
• Configure Teams call queues, auto attendants, voicemail, and routing policies. 
• Migrate and validate analog and specialty lines (gateways/intercom/paging). 
• Coordinate with carriers for number porting and PSTN transitions
• Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration. 
• Update routing tables, dial peers, E911 configurations, and failover paths. 
• Support coexistence scenarios during phased migration. 
• Provide L2/L3 troubleshooting during pilot and mass migration phases. 
• Identify issues in SBC routing, Teams policy conflicts, or device registration failures. 
• Handle escalations related to call quality, dropped calls, and network dependencies. 
• Create detailed SOPs, migration runbooks, rollback plans, and user guides.