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Call Manager Jobs (NOW HIRING)

GCyber

IL · On-site

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager through the SIP connections to external and customer voice networks. This position is full time onsite ...

GCyber

Senior Voice Engineer

Scott Air Force Base, IL · On-site

$110 - $150/hr

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager through the SIP connections to external and customer voice networks. This position is full time onsite ...

GCyber

Senior Voice Engineer

Scott Air Force Base, IL · On-site

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager through the SIP connections to external and customer voice networks. This position is full time onsite ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

Required : • Experience in UNITY, Call manager Unity, voice CUCM, Cisco Unified Call Manager. Company : Collabera is an end-to-end information technology services and solutions provider helping ...

krg technology inc

Voice Engineer 2

Cary, NC

Cisco Unified Communication Manager vl0.5 and above. - Experience in Cisco Unified Call Manager Express and High Availability solutions. - Minimum 3-5 years' experience providing and implementing ...

AMSYS Talent

Networking & Voice Engineer

Cypress, TX · On-site

Manage Fortinet FortiGate policies (NAT, VPN, ACLs) and network segmentation. * Operate Cisco Wireless Controllers and optimize enterprise Wi-Fi. * Support Cisco voice (CUCM/Call Manager on-prem ...

Tata Consultancy Service Limited

Voice Engineer

Gahanna, OH · On-site

$105K - $115K/yr

Must Have Technical/Functional Skills • Strong experience with Voice / VoIP management tools and processes • Strong knowledge and experience with Cisco Unified Call Manager • Good knowledge and ...

Menlo | K12itc

Network Administrator

Kansas City, MO

$65K - $80K/yr

Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity). * Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience ...

Menlo | K12itc

Network Administrator

Kansas City, MO · On-site

$65K - $80K/yr

Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity). * Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience ...

Menlo, Inc.

Network Administrator

Kansas City, MO · On-site

$65K - $80K/yr

Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity). * Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience ...

HappyCo

Call Handling Specialist

$21/hr

This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on ...

HappyCo

Call Handling Specialist

Charleston, WV · Remote

$21/hr

This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on ...

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Call Manager information

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$29.5K

$63.8K

$109.5K

How much do call manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.
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Call Manager jobs near you
Infographic showing various Call Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Senior UC Network Engineer with Security Clearance

Zachary Piper Solutions, LLC

Scott Air Force Base, IL • On-site

$125K - $155K/yr

Other

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

Zachary Piper Solutions is seeking a Sr. UC Network Engineer to support a growing client at Scott Air Force Base in the Belleville, IL area. The Sr. UC Network Engineer role requires you to sit onsite 4 days per week at Scott Air Force Base. The Sr. UC Network Engineer role is ideal for an experienced networking professional with deep expertise in enterprise unified communications, Cisco collaboration technologies, and network infrastructure supporting mission-critical operations. Responsibilities of the Sr. UC Network Engineer include: • Serve as the primary technical advisor to government stakeholders, providing guidance on enterprise UC and network modernization initiatives. • Engineer, maintain, and optimize Cisco collaboration environments including Call Manager, Jabber, voice gateways, and PSTN connectivity. • Evaluate and implement network infrastructure solutions across routing, switching, firewall policy management, and lifecycle refresh activities. • Troubleshoot complex Layer 1, Layer 2, and Layer 3 networking issues while ensuring reliability and performance across enterprise environments. • Support network architecture, gateway protocols, spanning tree configurations, and strategic planning efforts to enhance operational capabilities. Requirements of the Sr. UC Network Engineer include: • Active Secret Clearance. • CCIE Collaboration certification or CCNP Collaboration certification. • 8+ years of professional experience supporting networking, unified communications, and collaboration technologies. • Hands-on expertise with Cisco Call Manager, Jabber, enterprise voice systems, PSTN, and UC infrastructure. • Strong background in firewall policies, routing and switching, spanning tree, gateway protocols, and network lifecycle management. Compensation for the Sr. UC Network Engineer include: • $125,000 - $155,000 annually • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law. • This job opens for applications on 08/14/2026. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: UC Network Engineer, Unified Communications Engineer, Cisco Collaboration, Call Manager, CUCM, Jabber, CCIE Collaboration, CCNP Collaboration, Secret Clearance, Network Engineer, Voice Engineer, PSTN, Routing and Switching, Firewall Policy, Gateway Protocols, Spanning Tree, Scott Air Force Base, DoD, Enterprise Communications #LI-BM4 #LI-ONSITE

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