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Call Manager Jobs (NOW HIRING)

AMSYS Talent

Networking & Voice Engineer

Cypress, TX · On-site

Manage Fortinet FortiGate policies (NAT, VPN, ACLs) and network segmentation. * Operate Cisco Wireless Controllers and optimize enterprise Wi-Fi. * Support Cisco voice (CUCM/Call Manager on-prem ...

HappyCo

Call Handling Specialist

Charleston, WV · Remote

$17/hr

This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on ...

HappyCo

Call Handling Specialist

$17/hr

This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on ...

Burroughs, Inc.

Call Management Associate

Elmhurst, IL · On-site

$18 - $24/hr

Alert District Manager of at-risk SLAs and service issues that cannot be resolved. * Document service call actions in Burroughs Service Center system. * Work with the District Managers in assigned ...

Oneida Technical Solutions

VOIP Team Lead

Fort Belvoir, VA · On-site

$110K - $120K/yr

Provide Tier 1 and Tier 2 support to users globally utilizing Cisco Call Manager 10.5.2 - 11.5 and Cisco Unity 10.5.2 - 11.5. * Manage and maintain analog fax lines, voicemails, Auto Attendants ...

Burroughs

Call Management Associate

Elmhurst, IL

$18 - $24/hr

Alert District Manager of at-risk SLAs and service issues that cannot be resolved. * Document service call actions in Burroughs Service Center system. * Work with the District Managers in assigned ...

Loomis

Call Management Associate

Elmhurst, IL · On-site

$18 - $24/hr

Alert District Manager of at-risk SLAs and service issues that cannot be resolved. * Document service call actions in Burroughs Service Center system. * Work with the District Managers in assigned ...

County of Monmouth

Network Support

Freehold, NJ

$75K - $130K/yr

Description Requirements : Cisco CCNA certification Cisco voice/call manager experience Knowledgeable with VPNs and site to site network routing Cisco ASA/FMC experience Please be advised, all ...

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$29.5K

$63.8K

$109.5K

How much do call manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
More about Call Manager jobs
What cities are hiring for Call Manager jobs? Cities with the most Call Manager job openings:
What are the most commonly searched types of Call jobs? The most popular types of Call jobs are:
What states have the most Call Manager jobs? States with the most job openings for Call Manager jobs include:
What job categories do people searching Call Manager jobs look for? The top searched job categories for Call Manager jobs are:
Call Manager jobs near you
Infographic showing various Call Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Networking & Voice Engineer

AMSYS Talent

Cypress, TX • On-site

Full-time

Posted 29 days ago

Job description

Summary
Own enterprise networking across cloud and on-prem with deep Cisco, Fortinet, Juniper, and voice/collaboration. Configure, secure, and support switching, wireless, firewalls, and UC/contact center platforms to deliver high availability and performance.
Key Responsibilities
  • Design, implement, and support LAN/WAN/WLAN across multi-site and cloud environments.
  • Configure and administer Cisco FTD, Cisco ISE, Meraki, Catalyst, and Nexus.
  • Manage Fortinet FortiGate policies (NAT, VPN, ACLs) and network segmentation.
  • Operate Cisco Wireless Controllers and optimize enterprise Wi-Fi.
  • Support Cisco voice (CUCM/Call Manager on-prem), SIP trunks/SBCs, QoS, and dial plan changes.
  • Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center (UCCX/UCCE/Webex CC).
  • Troubleshoot performance and incidents; maintain diagrams, runbooks, and change records.
  • Plan/execute upgrades, patches, and lifecycle refreshes with minimal downtime.
Required Skills
  • Cisco: FTD, Meraki (switching), Catalyst, Nexus, Wireless Controllers, ISE, CUCM (on-prem Call Manager), VoIP/Voice, SIP, QoS.
  • UC/CC: Cloud UCaaS platforms and Contact Center (UCCX/UCCE/Webex CC preferred).
  • Security/Edge: Fortinet FortiGate firewalls; site-to-site/client VPNs, NAT, ACLs, policy design.
  • Juniper: Wireless/switching administration (operations, upgrades, tuning).
  • Environments: Cloud and on-prem networking; routing/switching, HA/DR, monitoring/observability.
  • Strong troubleshooting/documentation; cross-team collaboration.
Nice to Have
  • Certifications: CCNA/CCNP, Fortinet NSE, Juniper JNCIA+, CWNA/CWNP, ITIL.
  • SBCs (CUBE/AudioCodes), automation (Python/Ansible), Infrastructure-as-Code.

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