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Call Manager Jobs (NOW HIRING)

CDW

Cisco Call Manager Engineer, TS/SCI

DC · Remote

A Cisco Call Manager Engineer, also known as a Cisco Unified Communications Manager Engineer, is responsible for designing, developing, and implementing network and telecommunications infrastructure ...

CareerNation

Call Center Agent

Poughkeepsie, NY

$14.75 - $19.50/hr

Knowledge of Call Manager software and communication procedures. * Skill in operating a communications system. * Ability to read, understand and follow oral and written instructions. * Ability to ...

CareerNation

Call Center Agent

Poughkeepsie, NY · On-site

$14.75 - $19.50/hr

Knowledge of Call Manager software and communication procedures. * Skill in operating a communications system. * Ability to read, understand and follow oral and written instructions. * Ability to ...

First Call

Call Center Manager

White House, TN · On-site

Drive Team Performance & Operational Success Operations Manager (Hybrid - White House, TN) Company Overview: First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience ...

WATI

Information Technology Analyst

Sacramento, CA · On-site

Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes and other phone-related Call Manager administration. Ability to make ...

Collabera

Cisco Support Engineer

Atlanta, GA

Experience in UNITY, Call manager Unity, voice CUCM, Cisco Unified Call Manager. key: jobs in Atlanta, telecom jobs, wireless jobs, cisco, call manager, network administrator, network support ...

AceStack LLC

Voice Engineer

Columbus, OH

Strong knowledge and experience with Cisco Unified Call Manager * Good knowledge and experience with SBC technologies (Oracle) * Strong understanding of call recording systems (Nice) * Strong E911 ...

JConnect Infotech

Voice Engineer

Columbus, OH · On-site

Gahanna, OH Duration: Full Time • Strong experience with Voice / VoIP management tools and processes • Strong knowledge and experience with Cisco Unified Call Manager • Good knowledge and ...

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$63.8K

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How much do call manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for call manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
More about Call Manager jobs
What cities are hiring for Call Manager jobs? Cities with the most Call Manager job openings:
What are the most commonly searched types of Call jobs? The most popular types of Call jobs are:
What states have the most Call Manager jobs? States with the most job openings for Call Manager jobs include:
What job categories do people searching Call Manager jobs look for? The top searched job categories for Call Manager jobs are:
Call Manager jobs near you
Infographic showing various Call Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Telecom Lead Technician (VOIP / Call Manager Admin)

Evolver Federal

Washington, DC • On-site

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Evolver is a cybersecurity and digital transformation company supporting national defense, federal civilian agencies, and Fortune 500 organizations. We help customers secure critical systems, modernize enterprise technology, and solve complex operational challenges through integrated capabilities spanning cybersecurity, enterprise IT infrastructure, cloud, software development, data analytics, legal technology and eDiscovery, applied AI, and electronic security systems. Our teams combine deep technical expertise with mission understanding to deliver secure, reliable, and scalable solutions that advance performance in high-stakes environments.

Evolver is seeking a Telecom Lead Technician to provide advanced telecom support and serve as the technical lead for VOIP operations. This role includes system administration responsibilities, escalation support, mentoring/training technicians, and coordination with network and customer stakeholders to maintain reliable voice services.

This position is performed on-site in Washington, DC (near Smithsonian Metro) during normal operating hours (Monday–Friday, 8:00 a.m.–4:30 p.m.), with occasional travel to offices in Maryland.

Responsibilities

You will serve as the primary escalation point for complex telecom issues involving call routing, configuration, enterprise voice platforms, and call manager-related troubleshooting. You will perform system administration activities across enterprise voice environments (for example platforms such as HCS-LE, MS Teams, or similar), including adds/changes, troubleshooting, validation testing, and coordination of updates.

You will lead day-to-day tasking for telecom support activities, assist with workload prioritization, and ensure tickets are documented to standard with clear technical detail. You will coordinate with network teams and other IT groups to resolve cross-domain issues, validate fixes, and drive issues to closure. You will also mentor and train new team members on processes, tools, customer service expectations, and technical troubleshooting practices.

Basic Qualifications

  • 3 years of VOIP/telecommunications support experience, including enterprise user support and troubleshooting.
  • 2 years of experience supporting call manager/enterprise voice environments (administration and/or advanced troubleshooting).
  • 2 years of experience using an ITSM/ticketing system with strong documentation and customer follow-through.
  • Ability to lift up to 50 lbs.
  • High School Diploma or G.E.D. (associate degree or higher preferred).
  • US. Citizen with the ability to pass a Government background/badging investigation.

Preferred Qualifications

  • Experience administering enterprise voice platforms (e.g., HCS-LE, MS Teams, Cisco call environments, Teams voice integrations).
  • Experience supporting Teams phones and conferencing devices (e.g., Poly desk phones and conference phones) including installs/configuration.
  • Demonstrated leadership experience (acting lead, assistant lead, mentoring/training responsibilities).
  • Strong stakeholder communication skills and ability to translate technical issues into customer-ready updates.
  • Experience developing/improving telecom processes (install standards, ticket quality, escalation paths, knowledge articles).

Evolver is an equal opportunity employer and welcomes all job seekers. It is the policy of Evolver not to discriminate based on race, color, ancestry, religion, gender, age, national origin, gender identity or expression, sexual orientation, genetic factors, pregnancy, physical or mental disability, military/veteran status, or any other factor protected by law.

Actual salary will depend on factors such as skills, qualifications, experience, market and work location. Evolver offers competitive benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.


Job Posted by ApplicantPro