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Call Manager Jobs in Ontario (NOW HIRING)

Miele

Bilingual Call Centre Team Manager

Vaughan, ON · On-site

CA$65K - CA$75K/yr

... call centre operations, KPIs, and performance management frameworks You are a strong people leader with proven coaching and mentoring skills and a passion for developing high-performing teams You ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Cambridge, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... Managing and growing our client base. * Book appointments with commercial clients to meet with a ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Ottawa, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... Managing and growing our client base. * Book appointments with commercial clients to meet with a ...

The RPM Groups

Be Seen First

Call Center Sales Representative

Mississauga, ON · On-site

Call Center Sales Representatives Seeking a motivated and results-driven Call Center Sales ... Managing and growing our client base. * Book appointments with commercial clients to meet with a ...

Maverick Telecommunications

General Purpose: The Call Centre Consultant makes outgoing calls to prospective or existing ... Manager

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Keep CRM and internal systems accurate and up to date * Work with Sales and Operations to keep ... Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call ...

DBNC Group

Call Centre Representative

Toronto, ON

CA$20/hr

Keep CRM and internal systems accurate and up to date * Work with Sales and Operations to keep ... Spot ways to improve processes and customer experience What We're Looking For * 3+ years in call ...

Brink's Incorporated

Call Centre Agent

Toronto, ON · On-site

Call Centre environments * Customer Service roles * Help Desk or Technical Support positions ... Ability to manage multiple priorities and quickly adapt between: * Technical support inquiries

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Call Manager information

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.
What are the most commonly searched types of Call jobs in Ontario? The most popular types of Call jobs in Ontario are:
What are popular job titles related to Call Manager jobs in Ontario? For Call Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Ontario look for? The top searched job categories for Call Manager jobs in Ontario are:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Ontario as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Bilingual Call Centre Team Manager

Miele

Vaughan, ON • On-site

CA$65K - CA$75K/yr

Full-time

Posted 22 days ago

Job description

Your Responsibilities

You will lead, coach, and develop a team of customer service representatives and team leads in a high-volume bilingual contact centre environment, fostering a high-performance and customer-focused culture

You will oversee daily operations, ensuring service levels and key performance indicators (KPIs) such as SLA, AHT, FCR, CSAT, NPS, and quality scores are consistently achieved or exceeded

You will manage and resolve complex customer escalations, acting as a senior point of contact to ensure timely and effective resolution

You will design, implement, and continuously improve training, coaching, and development programs to enhance team capabilities and performance

You will manage workforce planning, scheduling, and resource allocation in collaboration with cross-functional partners

You will analyze performance data, identify trends, and implement continuous improvement initiatives to drive operational efficiency and customer satisfaction

You will lead employee engagement initiatives, including team events, recognition programs, and communication strategies

What we are looking for

You have a degree in business administration, communications, or a comparable qualification, with 7-10+ years of experience in a call centre or customer service environment, including leadership experience

You are bilingual (e.g., fluent in English and French), with strong written and verbal communication skills

You have deep expertise in call centre operations, KPIs, and performance management frameworks

You are a strong people leader with proven coaching and mentoring skills and a passion for developing high-performing teams

You possess strong analytical skills and are comfortable using data to drive decision-making and performance improvement

You have experience managing budgets, incentives, and operational costs in a customer service environment

You are highly structured and able to present complex information clearly and persuasively to senior stakeholders

You demonstrate excellent problem-solving, escalation management, and conflict resolution skills

You are proficient with CRM systems and contact centre technologies (e.g., Genesys, SAP)

Your proactive, solution-oriented mindset and strong organizational skills complete your profile

The salary range for this position is $65,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

65,000 -75,000

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