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Call Manager Jobs in Ontario (NOW HIRING)

UAB

CA$26.52 - CA$42.54/hr

GENERAL SUMMARY The RN-Call Center/Clinic Staff is responsible for delivering care to patients ... Must possess basic knowledge of computers, PC applications, software, and database management.

The University of Alabama at Birmingham

CA$26.52 - CA$42.54/hr

GENERAL SUMMARY The RN-Call Center/Clinic Staff is responsible for delivering care to patients ... Must possess basic knowledge of computers, PC applications, software, and database management.

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Call Manager information

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Ontario?

The most popular types of Call jobs in Ontario are:

What are popular job titles related to Call Manager jobs in Ontario?

For Call Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Ontario look for?

The top searched job categories for Call Manager jobs in Ontario are:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Ontario as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

RN-Call Center

UAB

On-site

CA$26.52 - CA$42.54/hr

Full-time

Re-posted 15 days ago

UAB Medicine rating

7.3

Company rating: 7.3 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

*****$7,000 SIGN-ON BONUS!*****

STATEMENT OF VALUES:
Cooper Green Mercy strives to be THE choice for health care in our community. We honor this commitment by embracing our core values of:
Kindness,
Inclusion,
Cleanliness, and;
Attention to Detail.
 

GENERAL SUMMARY
The RN-Call Center/Clinic Staff is responsible for delivering care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and works within codes of practice and professional guidelines. In addition, the RN-Call Center/Clinic Staff is responsible for accurately and efficiently triaging telephone calls requests in the EHR received from patients, their caregiver, relatives, and other healthcare team members. This involves prioritizing patients' health problems according to their urgency, educating/advising patients, scheduling appointments, and making safe, effective clinical decisions under the direction of the patients' physician.
 

KEY RESPONSIBILITIES
1. Consistently answers the phone promptly within defined standards using AIDET greetings.
2. Obtain, verify, and input all information accurately into the facility's electronic health record (EHR) or other appropriate systems; use neat legible penmanship when taking messages manually, and quickly distribute messages to the appropriate clinical staff.
3. Complete all appropriate requests and future test orders by proposal or verbal order as per clinic protocol.
4. May refill medication and medical supplies as approved by the facility.
5. Constantly monitors and checks EHR inbox for patient or provider requests - Responds within the scope of care
6. Processes all patient inquiries, messages and requests promptly, efficiently, and in a professional manner while practicing patient confidentiality.
7. Checks voice mail and/or email as assigned for messages and return calls.
8. Adheres to all CGMHSA safety, security, and compliance standards.
9. Participate in Continuous Quality Improvement (CQI); gather and report CQI data to the appropriate personnel.
10. Demonstrates personal accountability for professional growth by meeting and maintaining current certifications/licensure and completing all mandatory facility, department, and role-specific education requirements in advance of due dates.
11. Supports quality and fiscal goals for the department and institution, assists in inventory management, assists with CQI projects, and identifies obstacles to improvement within the clinical area, assists with policies and procedures development for the facility.
12. Serve as a peer mentor and provide student learning experiences as assigned.
13. Participates in special projects that supports the operation of the organization and other duties as assigned.

MINIMUM QUALIFICATIONS
Graduate from an accredited Registered Nursing (RN) program is required. Two years of clinical nursing experience. Work experience may NOT substitute for education requirements.
Currently licensed or licensed by endorsement as an RN by the Alabama Board of Nursing.
Must possess basic knowledge of computers, PC applications, software, and database management.
Current CPR/BLS certification via the American Heart Association or American Red Cross is required.
Strongly Preferred: (1) Two years of Call Center and/or Emergency Department nursing experience; (2) enter 6,000 keystrokes per hour.
 

WORK ENVIRONMENT
This role may require lifting up to 50 lbs.
The work location for this role is onsite.

PAY RANGE

$26.52-$42.54 hourly

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