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Call Manager Jobs in Ontario (NOW HIRING)

CannAmm

Call Attendant (Remote)

Brampton, ON · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...

CannAmm

Call Attendant (Remote)

Brampton, ON · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...

CannAmm

Call Attendant (Remote)

North Bay, ON · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...

CannAmm

Call Attendant (Remote)

North Bay, ON · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...

CannAmm

Call Attendant (Remote)

North Bay, ON · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...

CannAmm

Call Attendant (Remote)

North Bay, ON · On-site

Other Duties as assigned by the Call Centre OPS Manager/Supervisor. What YOU bring to the role: * High School diploma * Must be flexible to meet operational requirements as the hours and weekend work ...

Ainsworth

Nurse Call & RTLS Technician

Toronto, ON · On-site

Reporting to the Project Manager, the Nurse Call & RTLS Technician is responsible for installing, commissioning, and servicing multiple healthcare technologies including but not limited to RTLS and ...

Ainsworth

Nurse Call & RTLS Technician

Toronto, ON · On-site

Reporting to the Project Manager, the Nurse Call & RTLS Technician is responsible for installing, commissioning, and servicing multiple healthcare technologies including but not limited to RTLS and ...

Ainsworth

Nurse Call & RTLS Technician

Toronto, ON

Reporting to the Project Manager, the Nurse Call & RTLS Technician is responsible for installing, commissioning, and servicing multiple healthcare technologies including but not limited to RTLS and ...

Ainsworth Inc.

Nurse Call & RTLS Technician

Mississauga, ON · On-site

CA$25 - CA$55/hr

Reporting to the Project Manager, the Nurse Call & RTLS Technician is responsible for installing, commissioning, and servicing multiple healthcare technologies including but not limited to RTLS and ...

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Call Manager information

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Ontario?

The most popular types of Call jobs in Ontario are:

What are popular job titles related to Call Manager jobs in Ontario?

For Call Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Ontario look for?

The top searched job categories for Call Manager jobs in Ontario are:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Ontario as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Bilingual Call Centre Representative

BITS Recruiting

Toronto, ON • On-site

CA$25.50/hr

Contractor

Re-posted 12 days ago

Job description

Bilingual Customer Service Representative

(Onsite – Toronto)

Contract-to-Hire | $25.50/hour | 24/7 Shift Rotation

We are hiring Bilingual Customer Service Representatives to join a large national call centre in Toronto. In this role, you will handle phone and email inquiries related to building maintenance and specialized services, delivering high-quality support to stakeholders in a fast-paced environment.

This is a fully onsite, contract-to-hire opportunity with comprehensive training and shift rotation across mornings, afternoons, and nights and weekends.

Shift Details

  • Shift duration: 8 hours (30-minute unpaid break)

  • Shift Timings:

    • Morning: 8:00 AM – 4:00 PM

    • Afternoon: 4:00 PM – 12:00 AM

    • Night: 12:00 AM – 8:00 AM

  • Must be available for rotating shifts, including weekends and holidays

  • Training: 6–8 weeks (day shift)

Key Responsibilities

  • Handle inbound calls and emails related to service requests, inquiries, and complaints

  • Accurately document interactions and maintain detailed notes

  • Resolve customer issues professionally, including complex and escalated cases

  • Liaise with internal teams and stakeholders to ensure timely resolution

  • Process and manage service requests and communications

  • Deliver exceptional customer service through clear written and verbal communication

  • Manage call flow independently while maintaining quality and productivity standards

  • Adhere to organizational policies and best practices

Qualifications & Requirements

  • Fluent in English and French (spoken and written)

  • Minimum 1 year of customer service experience

  • Typing speed of at least 40 WPM

  • Proficiency in Microsoft Office (Outlook, Word, Excel)

  • Strong problem-solving and decision-making skills

  • Excellent organizational and multitasking abilities

  • Strong interpersonal skills and team-oriented mindset

  • Ability to work independently in a high-volume call centre environment

  • Enhanced Reliability Clearance required

AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

BITS123