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Call Manager Jobs in Wisconsin (NOW HIRING)

Kocourek Subaru

Call Center/BDC Lead

Wausau, WI · On-site

Lead and manage daily operations of the BDC call center team * Monitor and improve inbound/outbound call performance and appointment set/show rates * Coach, train, and develop BDC representatives to ...

Symphony Corp

Network Engineer

Madison, WI

... call recording and workforce management. Knowledge and experience providing technical services and support to applications and networks that employ ACD concepts and technologies, and telephony ...

Symphony Corp

Network Engineer

Madison, WI · On-site

... call recording and workforce management. Knowledge and experience providing technical services and support to applications and networks that employ ACD concepts and technologies, and telephony ...

Eye Clinic of Wisconsin

Call Center Representative

Wausau, WI · On-site

$17.25 - $21.50/hr

Patient Services Manager/PSR Manager FLSA: Non-Exempt Position Summary: The Call Center Representative performs business office functions related to patient visits in the areas of call center and ...

Eye Clinic of Wisconsin

Call Center Representative

Wausau, WI · On-site

$14.75 - $18.25/hr

Patient Services Manager/PSR Manager FLSA: Non-Exempt Position Summary: The Call Center Representative performs business office functions related to patient visits in the areas of call center and ...

O'Reilly Auto Parts

Territory Sales Manager

Waupaca, WI · On-site

Ensure assigned accounts are designated with a set call schedule in the Sales Call Management Tool. Post current schedule at each assigned store location and discuss plans and action items with the ...

EYE CLINIC OF WISCONSIN

Call Center Representative

Wausau, WI · On-site

$14.75 - $18.25/hr

Patient Services Manager/PSR Manager FLSA: Non-Exempt Position Summary: The Call Center Representative performs business office functions related to patient visits in the areas of call center and ...

Alphabe Insight

Call Center Representative

Milwaukee, WI

$15.75 - $19.75/hr

Collaborate with team members and management to improve customer satisfaction * Follow company communication standards and operational procedures * Support daily call center operations and ...

EMPIRE HOME REMODELING INC

Call Center Confirmer

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Maintain accurate records in the CRM system * Communicate effectively with sales representatives ... Previous call center, customer service, or scheduling experience preferred * Strong communication ...

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All JobsCall JobsCall Manager JobsCall Manager Jobs in Wisconsin

Call Manager information

See Wisconsin salary details

$29.8K

$64.4K

$110.5K

How much do call manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for call manager in Wisconsin is $64,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
What are popular job titles related to Call Manager jobs in Wisconsin? For Call Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Wisconsin look for? The top searched job categories for Call Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Call Manager jobs? Cities in Wisconsin with the most Call Manager job openings:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Wisconsin as of May 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,431 per year, or $31 per hour.
Call Center Manager

Call Center Manager

EMPIRE HOME REMODELING INC

Milwaukee, WI • On-site

$45K - $75K/yr

Full-time

Medical, PTO

Posted 10 days ago

Job description

About Us

Here at Empire Home Remodeling we are a fast-growing home remodeling company dedicated to delivering exceptional service and high-quality renovations to homeowners. Our team specializes in transforming homes through windows, bathroom, siding, and whole-home remodeling projects. We are seeking an experienced and motivated Onsite Call Center Manager to lead our customer service and appointment-setting operations.

Position Overview

The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead conversion performance. This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment.

Key Responsibilities
  • Manage and supervise daily call center operations
  • Lead, coach, and motivate appointment setters and customer service representatives
  • Monitor inbound and outbound call performance metrics
  • Develop scripts, call handling procedures, and training materials
  • Ensure excellent customer service and professionalism on every call
  • Track KPIs including booking rates, call volume, response times, and conversion rates
  • Hire, onboard, and train new call center staff
  • Collaborate with sales and marketing teams to improve lead quality and customer experience
  • Resolve escalated customer concerns in a timely and professional manner
  • Maintain scheduling accuracy for inhome consultations and project appointments
    • Qualifications
  • 3+ years of call center management experience
  • Experience in home remodeling, construction, home services, or related industries is a plus
  • Strong leadership and team development skills
  • Excellent communication and problemsolving abilities
  • Ability to manage performance metrics and reporting
  • Proficient with CRM systems, scheduling software, and Microsoft Office/Google Workspace
  • Strong organizational and multitasking skills
  • Positive attitude with the ability to thrive in a fastpaced environment
    • Compensation & Benefits
  • Competitive salary based on experience
  • Performancebased bonuses
  • Paid time off and holidays
  • Health benefits
  • Supportive and teamoriented work environment
    • Schedule
  • Fulltime, onsite position

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