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Call Manager Jobs in Wisconsin (NOW HIRING)

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

3B Staffing LLC

Help Desk II

Madison, WI · On-site

$20.25 - $27.25/hr

The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings. Top ...

3B Staffing LLC

Help Desk II

Madison, WI · On-site

$20.25 - $27.25/hr

The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings. Top ...

TEKsystems

Telecom Engineer

Neenah, WI · On-site +1

$45 - $55/hr

They need this person to have experience with Cisco Call Manager, Cisco CUBE. Would be ideal if they also had UCCE, UCCX, and automation experience. Automation with things like voicemail and ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people-they ...

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people--they ...

Symphony Corp

Network Engineer

Madison, WI

... call recording and workforce management. Knowledge and experience providing technical services and support to applications and networks that employ ACD concepts and technologies, and telephony ...

Symphony Corp

Network Engineer

Madison, WI · On-site

... call recording and workforce management. Knowledge and experience providing technical services and support to applications and networks that employ ACD concepts and technologies, and telephony ...

O'Reilly Auto Parts

Territory Sales Manager

Wausau, WI · On-site

Ensure assigned accounts are designated with a set call schedule in the Sales Call Management Tool. Post current schedule at each assigned store location and discuss plans and action items with the ...

Diaz Consulting

Call Center Representative

Madison, WI · On-site

As a Call Center Representative, you will be responsible for handling incoming calls, addressing ... Accurately log all customer interactions in our CRM system. * Assist in following up with customers ...

SPECTRUM

Call Center Representative

Fond Du Lac, WI

$20/hr

Collaborating with management on customer issue escalations * Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers ...

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Call Manager information

See Wisconsin salary details

$29.8K

$64.4K

$110.5K

How much do call manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call manager in Wisconsin is $64,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,700.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What job categories do people searching Call Manager jobs in Wisconsin look for?

The top searched job categories for Call Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Call Manager jobs?

Cities in Wisconsin with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Wisconsin as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $64,431 per year, or $31 per hour.

Call Center Manager

Storm Guard Roofing

Madison, WI • On-site

$50K - $75K/yr

Full-time

Re-posted 22 days ago

Job description

Storm Guard Roofing of Madison is seeking an experienced and motivated Call Center Manager to lead our inside sales and appointment-setting team. This role is ideal for someone who enjoys coaching others, driving performance, improving systems, and helping customers connect with solutions that improve their homes.You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the Storm Guard brand.Compensation: $50,000-$75,000/year + performance bonuses (based on experience and results)WANT TO KNOW MORE ABOUT OUR TEAM?Storm Guard has spent over two decades building a reputation not just for quality work, but for a culture of care, commitment, and community involvement. When you join our team, you become part of a family that believes in supporting one another, developing talent, and creating opportunities for advancement. We prioritize integrity, teamwork, accountability, and service in everything we do, while also giving back through charitable initiatives, local partnerships, and meaningful community engagement.At Storm Guard, we believe great people are built, not just found. While experience is valued, we place equal importance on character, work ethic, and a willingness to learn. Through training, mentorship, and ongoing support, we invest in the personal and professional growth of our team members, making Storm Guard a place where you can build a meaningful, long-term career while making a positive impact both inside and outside the workplace.DOES THIS SOUND LIKE YOU?Your day as a Call Center Manager begins by reviewing team performance, monitoring lead activity, and ensuring your representatives are set up for success. Throughout the day, you coach team members, review calls, provide feedback, and help improve conversion rates while maintaining a positive and supportive culture. You lead by example, stepping in when needed to assist with customer conversations and ensure every lead receives a professional experience.As leads move through the sales process, you work closely with the sales team to ensure smooth handoffs, accurate CRM documentation, and consistent follow-up. Behind the scenes, you analyze performance metrics, identify opportunities for improvement, refine processes, and help develop the next generation of leaders within the organization. Every action you take helps strengthen team performance, customer satisfaction, and company growth.We ask that you meet the following requirements:Experience in inside sales, appointment setting, call center operations, customer service leadership, or a related fieldExperience coaching, mentoring, or leading team membersStrong communication and relationship-building skillsAbility to manage multiple priorities in a fast-paced environmentStrong organizational and problem-solving abilitiesComfortable tracking performance metrics and maintaining accountabilityProficiency with CRM systems and Microsoft Office or Google WorkspacePositive attitude, professionalism, and a customer-first mindsetPreferred qualifications (don't be discouraged if you don't meet these preferences-we will train the right person!):Previous call center leadership experienceExperience in appointment setting or inside salesExperience reviewing calls and coaching performanceCRM experience (Salesforce, HubSpot, JobNimbus, ServiceTitan, or similar)Experience in roofing, construction, restoration, home services, HVAC, solar, or related industriesREADY TO APPLY?If you're ready to make an impact in a leadership role where coaching, communication, and performance truly matter, we'd love to meet you. Apply now through our fast, simple, and mobile-friendly application process and begin your journey with Storm Guard!We look forward to getting to know you!
Job Posted by ApplicantPro