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Call Coordinator Jobs (NOW HIRING)

ManTech

Carrier Readiness Call Coordinator

Norfolk, VA

$63K - $105K/yr

MANTECH seeks a motivated, career and customer-oriented Carrier Readiness Call Coordinator to join our team working in Norfolk, VA. This is an onsite position. Responsibilities include but are not ...

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Call Coordinator information

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$11

$23

$44

How much do call coordinator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call coordinator in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $25.96 per hour, depending on experience, location, and employer.

How does a call coordinator typically collaborate with other departments to ensure efficient handling of inquiries?

As a Call Coordinator, you regularly interact with various departments such as customer service, technical support, and sales to route calls and relay important information promptly. Effective communication and strong organizational skills are essential, as you must accurately document caller needs and ensure timely follow-ups. You will often participate in team meetings to align on processes and may help develop call-handling protocols to streamline workflows. This collaborative environment helps enhance overall customer satisfaction and supports the smooth operation of the organization.

Is a call coordinator a high stress job?

A call coordinator role can be moderately stressful due to managing multiple calls, scheduling, and coordinating communication between clients and staff. The level of stress depends on the work environment, workload, and the complexity of calls handled, but strong organizational and communication skills can help manage stress effectively.

What is a call coordinator?

Call Coordinators are professionals responsible for managing and directing incoming and outgoing calls within an organization, often in environments such as call centers or medical offices. Their duties typically include answering phone calls, routing them to the appropriate staff or department, scheduling appointments, and maintaining call logs. They play a key role in ensuring efficient communication and customer service by acting as the first point of contact for callers. Call Coordinators may also assist with administrative tasks and help resolve customer inquiries or issues.

What are the key skills and qualifications needed to thrive as a call coordinator, and why are they important?

To thrive as a Call Coordinator, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with call management software, CRM systems, and office communication tools is typically required. Excellent communication, multitasking, and problem-solving abilities help you manage high call volumes and coordinate efficiently with team members. These skills ensure effective handling of inquiries, optimized scheduling, and high customer satisfaction in fast-paced environments.

What is the difference between Call Coordinator vs Customer Service Representative?

AspectCall CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentHealthcare, emergency services, or corporate settingsRetail, telecom, or service industries
Employer & Industry UsageUsed in healthcare, emergency response, and corporate sectorsCommon in retail, telecom, and customer support roles
Search & Comparison IntentUnderstanding coordination and scheduling rolesCustomer interaction and support roles

While both roles involve communication and customer interaction, Call Coordinators primarily focus on scheduling, coordinating, and managing calls within specific industries like healthcare or corporate sectors. Customer Service Representatives handle direct customer inquiries, support, and problem-solving across various industries. The roles differ mainly in their focus areas but share similar communication skills and work environments.

More about Call Coordinator jobs

What cities are hiring for Call Coordinator jobs?

Cities with the most Call Coordinator job openings:

What are the most commonly searched types of Call jobs?

The most popular types of Call jobs are:

What states have the most Call Coordinator jobs?

States with the most job openings for Call Coordinator jobs include:

Call Coordinator jobs near you
Infographic showing various Call Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,503 per year, or $23.3 per hour.

Overnight Service Call Coordinator

Decker Truck Line, Inc.

Fort Dodge, IA • On-site

$19 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Non-Driver Openings: Join the Decker team! (For Driving jobs please visit: DriveDecker.com) >> Overnight Service Call Coordinator
Overnight Service Call Coordinator
Summary
Title: Overnight Service Call Coordinator ID: 1631 Location: Fort Dodge, IA Company: Decker Truck Line, Inc.
Description
Decker Truck Line is a family owned company celebrating over 95 years in business! We were recently named one of North America's Best Fleets to Drive For the 5th year in a row, and North America's 2025 #1 Large Carrier to Drive For! Becoming part of the Decker family means becoming part of an award-winning company that also won the "Elite Fleet" award in 2026 and the "Iowa Motor Truck Association Image Campaign" 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee's "Transportation Supplier of the Year" Award.
We are currently looking for an onsite Service Call Office Coordinator to join our Maintenance Support Department. 12 hour shifts! Shift available 6pm-6am with rotating days, 3 days one week (36 hours) and 4 days (48 hours) the next! Every other weekend OFF! 8 hours of OT every other week! You end up only working 6 months of the year with a schedule like that! Service Call Office Coordinators are responsible for managing and closing service calls for our Drivers. Requires strong computer skills, excellent organizational skills, and some mechanical knowledge.
A day in the life of a Decker Service Call Office Coordinator looks like:
  • Assisting our drivers via phone and computer with service issues, breakdowns, repairs, and emergencies when on the road
  • Scheduling repairs according to urgency
  • Communicating with drivers, service providers, and operations about locations of equipment and load movements associated with breakdowns
  • Documenting all information related to breakdowns and repairs in our computer system
  • Phone and computer work involving invoicing, purchase orders, and data entry
  • Other duties as assigned
Service Call Office Coordinator Must Haves
  • Must have excellent data-entry and prioritization skills and be able to work in a fast-paced but professional work environment.
  • Excellent written and verbal communication skills, customer service as well as computer proficiency are also required.
  • Background in Transportation and/or Mechanics is required/highly preferred
What You Get From Decker
  • A competitive wage paid weekly
  • Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance
  • 401(k) with an Employer Match!
  • Flexible Spending Accounts for both Medical and Dependent Care Expenses
  • One week of PTO upon hire; another week at 6 months and then annually thereafter!
  • Paid Holidays and more!
Equal Opportunity Employer
Apply Now
 
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About Decker Truck Line

Sourced by ZipRecruiter

Decker Truck Line - a family-owned and operated company since 1931. We've been helping professional truck drivers build successful careers for more than eight decades. We offer you a commitment to superior service, a stable, positive and driver friendly work environment.

Industry

Trucking

Company size

501 - 1,000 Employees

Headquarters location

Fort Dodge, IA, US

Year founded

1931

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