ZipRecruiter

Log In

1

Call Associate Jobs (NOW HIRING)

koch

$14.50 - $19.25/hr

Overview We are seeking a reliable and customer-focused Will Call Associate to support branch operations by preparing and staging customer orders, assisting with pickups, and delivering excellent ...

Famous Supply

Warehouse/Will Call Associate

Fremont, OH

$15.50 - $18.25/hr

Warehouse/Will Call associates at Famous Supply are responsible for Warehouse tasks and oversee the Will Call Counter. Our Express Will Call Counter is where customers pick up orders that have been ...

Famous Supply

Warehouse/Will Call Associate

Fremont, OH · On-site

$15.50 - $18.25/hr

Warehouse/Will Call associates at Famous Supply are responsible for Warehouse tasks and oversee the Will Call Counter. Our Express Will Call Counter is where customers pick up orders that have been ...

Famous Supply

Warehouse/Will Call Associate

Fremont, OH · On-site

$15.50 - $18.25/hr

Warehouse/Will Call associates at Famous Supply are responsible for Warehouse tasks and oversee the Will Call Counter. Our Express Will Call Counter is where customers pick up orders that have been ...

Idaho Tents & Events

Will Call Associate

Boise, ID

$15 - $17/hr

Support customer pickups and returns in our Will Call area * Help ensure orders are accurate, complete, and ready on time * Work across multiple departments depending on daily needs * Maintain a ...

Famous Supply

Counter/Will Call Associate

Fremont, OH · On-site

Counter Sales & Will Call Associates at Famous Supply provide superior customer service in person and over the phone, the Famous Way. In this role, you help contractor customers quickly get the ...

Famous Supply

Counter/Will Call Associate

Fremont, OH · On-site

$15.50 - $19.25/hr

Counter Sales & Will Call Associates at Famous Supply provide superior customer service in person and over the phone, the Famous Way. In this role, you help contractor customers quickly get the ...

Wright Celebrations Inc

Will Call Associate

Roseville, CA · On-site

$16 - $18/hr

WILL CALL The work is typically very physical and demanding, both from strength requirements and the stamina required. Will help customers load and unload vehicles. Will also help maintain inventory.

Wright Celebrations Inc

Will Call Associate

Roseville, CA · On-site

$16 - $18/hr

WILL CALL The work is typically very physical and demanding, both from strength requirements and the stamina required. Will help customers load and unload vehicles. Will also help maintain inventory.

Famous Supply

Counter Sales/Will Call Associate

Newark, OH · On-site

$14.75 - $18.50/hr

Counter Sales & Will Call Associates at Famous Supply provide superior customer service in person and over the phone, the Famous Way. In this role, you help contractor customers quickly get the ...

Famous Supply

Counter Sales/Will Call Associate

Newark, OH · On-site

$14.75 - $18.50/hr

Counter Sales & Will Call Associates at Famous Supply provide superior customer service in person and over the phone, the Famous Way. In this role, you help contractor customers quickly get the ...

next page

Showing results 1-20

People also search for

All JobsCall Associate Jobs

Call Associate information

See salary details

$9

$19

$31

How much do call associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for call associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Associate, and why are they important?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by Call Associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What are Call Associates?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, resolve issues, and process transactions. They use communication skills and customer service tools to assist clients efficiently and often work in a team environment with performance metrics to meet service goals.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What cities are hiring for Call Associate jobs? Cities with the most Call Associate job openings:
What are the most commonly searched types of Call jobs? The most popular types of Call jobs are:
What states have the most Call Associate jobs? States with the most job openings for Call Associate jobs include:
Call Associate jobs near you

Will Call Associate

Koch Enterprises Family of Companies

Pittsburgh, PA

$14.75 - $19.50/hr

Other

Posted 29 days ago

Job description

Standard Air has grown through the past 70 years by serving the commercial and residential HVAC contractors with quality pre-sale application and post-sales support and a large inventory of equipment and parts. Our employees are committed to continuing this unparalleled dedication to facilitate our contractor-partners success.
Overview
We are seeking a reliable and customer-focused Will Call Associate to support branch operations by preparing and staging customer orders, assisting with pickups, and delivering excellent service. This role works closely with sales, warehouse, and operations teams to ensure accurate and timely order fulfillment.
Key Responsibilities

  • Pull, stage, and prepare will call orders with a high level of accuracy
  • Greet customers, process transactions, and assist with order pickup and loading
  • Maintain and update orders in ERP system, including invoicing and payments
  • Communicate with customers regarding order status and backorders
  • Support counter sales and handle returns, as needed
  • Maintain organized will call areas and assist with general warehouse duties
  • Operate warehouse equipment (forklifts, pallet jacks, scanners)
  • Ensure a clean, safe, and professional work environment
Qualifications
  • High school diploma or equivalent required
  • Strong customer service and communication skills
  • Basic computer proficiency (Microsoft Outlook; ERP experience a plus)
  • Ability to multitask, stay organized, and work independently
  • Attention to detail and strong problem-solving skills
  • HVAC or distribution experience is a plus, but not required
Additional Requirements
  • Ability to lift 50+ lbs. and work in varying temperatures
  • Strong work ethic, reliability, and professionalism
  • Comfortable working cross-functionally with multiple departments

Apply