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Call Associate Jobs in Tennessee (NOW HIRING)

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in a call center, help desk, or support environment. * 1+ ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in a call center, help desk, or support environment. * 1+ ...

Varite

Call Center Representative

Lewisburg, TN · On-site

$14.75 - $18.25/hr

Associate degree (AA, AS, or equivalent two-year post-secondary education). * Minimum of two (2) years of relevant customer service or call center experience. * Familiarity with SAP and Salesforce.

New

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in an IT call center, help desk, or technical support ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 3+ years of experience in an IT call center, help desk, or technical support ...

Getaway 4 Less LLC

Call Center Representative

Sevierville, TN · On-site

$14 - $17.50/hr

High School diploma or equivalent (Associate degree preferred) Preferred: * Previous experience in call centers, sales, or customer-facing roles * A track record of exceeding sales targets and KPIs ...

Alphabe Insight Inc

Call Center Agent

Nashville, TN · On-site

$47K - $52K/yr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated Call Center Agent to communicate with prospective and ...

Koniag, Inc.

Call Center Operator (Days)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 1+ years of experience in a call center, help desk, customer service, or technical ...

kgs

Call Center Operator (Days)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 1+ years of experience in a call center, help desk, customer service, or technical ...

Limitless East Marketing

Call Center Agent

Nashville, TN · On-site

$47K - $52K/yr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a motivated Call Center Agent to communicate with prospective and ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 1+ years of experience in a call center, help desk, customer service, or technical ...

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Tennessee?

The most popular types of Call jobs in Tennessee are:

What cities in Tennessee are hiring for Call Associate jobs?

Cities in Tennessee with the most Call Associate job openings:

Call Associate jobs near you

Call Center Agent

Entertainment Travel Associates

Nashville, TN • On-site

$47K - $52K/yr

Other

Posted 27 days ago

Job description

Call Center Agent

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a motivated Call Center Agent to communicate with prospective and existing customers, identify their needs, and promote relevant products and services. This role is ideal for individuals who enjoy phone-based communication, building customer relationships, and working toward measurable performance goals.

Responsibilities

  • Contact prospective and existing customers by phone.
  • Present and explain products and services clearly and professionally.
  • Generate and qualify sales opportunities through customer conversations.
  • Follow up with leads and prospective customers.
  • Answer customer questions and provide accurate product information.
  • Build positive customer relationships and encourage repeat business.
  • Maintain accurate records of calls, customer interactions, and sales opportunities.
  • Work toward individual and team performance goals.
  • Support customer acquisition and promotional initiatives.
  • Participate in ongoing sales training and coaching.
Qualifications
  • High school diploma or equivalent required.
  • Strong verbal communication and active listening skills.
  • Confident and comfortable speaking with customers by phone.
  • Goal-oriented and motivated by performance.
  • Strong persuasion and relationship-building abilities.
  • Excellent organizational and multitasking skills.
  • Reliable, adaptable, and self-motivated.
  • Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but not required.
Additional Information
  • Competitive salary of $47,000 – $52,000 per year.
  • Full-time position with opportunities for professional development.
  • Career growth and advancement opportunities.
  • Training and development to strengthen marketing and business skills.
  • Collaborative and supportive team environment.
  • Opportunity to develop valuable communication, marketing, customer engagement, and project coordination skills.
  • Exposure to multiple areas of marketing and business operations.
  • Opportunity to take on greater responsibilities as you grow within the company

Apply