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Call Associate Jobs in Tennessee (NOW HIRING)

UHS

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... High School Graduate/Equivalent required, Associates degree preferred * Minimum 1-3 years related ...

kgs

Call Center Operator (Swing shift)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 1+ years of experience in a call center, help desk, customer service, or technical ...

Koniag

Call Center Operator (Swing shift)

Nashville, TN · On-site

Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 1+ years of experience in a call center, help desk, customer service, or technical ...

Universal Health Services

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... High School Graduate/Equivalent required, Associates degree preferred * Minimum 1-3 years related ...

UHS

CALL CENTER SPECIALIST

Brentwood, TN · On-site

$15.75 - $19.75/hr

Responsibilities UHS National Call Center (a UHS company) Our mission is to be the leader in ... High School Graduate/Equivalent required, Associates degree preferred * Minimum 1-3 years related ...

Alphabe Insight Inc

Call Center Agent

Nashville, TN · On-site

$47K - $51K/yr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a professional and customer-focused Call Center Agent to provide ...

Limitless East Marketing

Call Center Agent

Nashville, TN · On-site

$47K - $51K/yr

Company Description At Entertainment Travel Associates , we specialize in delivering exceptional ... Job Summary We are seeking a professional and customer-focused Call Center Agent to provide ...

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Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Tennessee?

The most popular types of Call jobs in Tennessee are:

What cities in Tennessee are hiring for Call Associate jobs?

Cities in Tennessee with the most Call Associate job openings:

Call Associate jobs near you

Call Center Operations Supervisor - Kingsport & Blountville, TN

acttoday

Bristol, TN

Full-time

Posted 21 days ago

Job description

Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator’s with excellent organizational skills, management experience, and the ability to drive results.

In this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals. This position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients.

We offer:

· Opportunities to advance within

· Flexible schedules

· Tremendous bonus opportunities

· Fantastic Supervisors and a Positive environment

· Employee Ownership Program – a company paid, long term benefit.

Essential Duties and Responsibilities

Monitors associates real-time productivity to achieve production and revenue goals.

Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed.

Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.

Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.

Ensures associates adhere to company and client policies and standards.

Tracks and reports the associates daily performance and productivity.

Monitors and maintains work volume statistics.

Monitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.

Takes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.

Assists in determining work procedures, prepares work schedules, and expedites workflow.

Maintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.

Completes and presents associate’s annual performance appraisals.

Conducts job candidate interviews and makes hiring decisions with assistance from Recruiting.

Minimum Qualifications

Previous Experience Managing in a Call Center Environment

High School diploma or GED

Must be able to successfully pass criminal background check

Excellent communication skills

MS office proficiency

ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT’s employees to perform their job duties may result in discipline up to and including discharge.

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